Macy’s

Christmas shopping with my girlfriend Keli and this store is always our go to!!! Always clean and organized with plenty of staff to help you with every need! We shopped for sun glasses and after an hour of trying different styles our sales man still had a big smile and very happy to help! We purchased and he took great time with us and made sure our warranty was correct! We have shopped here many times and are always happy with our visits.

I’ll be honest, I came here to Christmas shop looking for a lot of sales to save as much money as possible, and Macy’s just didn’t have that for me.

worst customer service EVER! 3 days to finally reach a live person & still no help with an order they screwed up!

Condescension in the home store! When I presented a coupon to a male manager with horn rimmed glasses (middle aged with greying hair) 10minutes ago, I was informed of company policy, in company language with attached company condescension which explained I could not have possibly had a coupon without an attached Macy’s account. I have received coupons in the mail for years. I have not had a Macy’s account for over 10 years. I was made to feel inferior and stupid for not knowing the company policy of 15% off in the home store… «Always 15% off in the home store». As if to say, duh! This is a classic example of wretchedly consistent sub par experiences in this store and most other Macy’s stores. Well done Macy’s. You’ve created employees with falsely inflated egos that have no idea of what customer service and treating people with dignity looks like.

Pretty much everything at Northpark Center is nice, including this Macy’s. They have the same good sales that other Macy’s have but this location does other special events also. For example, they participate in the Susan G Komen Race For The Cure event every year. That’s a lot of fun.

This Macy’s is A-​OK. Not my favorite store in the world, but I usually pop in for a bit if I happen to be at the Northpark Mall. Sometimes they send us deals via email (15% to 20% off) that are too good to pass up, like this weekend, when we made a special trip north on US-​75 specifically to go to Macy’s and get my boyfriend some new dress shoes. My boyfriend actually purchases a lot of the clothes he wears to work here (dress pants, dress shirts, dress shoes) because of the frequent deals and good quality. I’m a cheapskate, so unless I have a gift card or I find a good clearance rack, it’s pretty rare that I’ll purchase anything here, but it is fun to browse.
I do like that they’re an all-​purpose department store; I can buy bedsheets and a blender just steps away from where my boyfriend is trying on a new suit. Nothing wrong with that. All interactions with the staff at this location have been pleasant and helpful. When I am armed with a gift card, a coupon or a clearance rack, I’d happily shop here all day.

We went to the store early the first week of June and bought matching recliners. They were supposed to be in stock for Fathers Day to be delivered out of Houston to Dallas. A couple of weeks passed and nothing but crickets did I hear. So called and were told only one chair came in and waiting on arrival. Emailed another week later and no reply. So we called and someone (other than our salesperson) was short and condescending. I emailed corporate customer service more than a week ago — again crickets — . So it’s been over a month and still cannot seem to get firm answers. These items paid for at the time of sale! Seriously how do businesses like this stay open?

DO NOT GO HERE. Jewelry department is a scam. Appalling customer service. Confusing deals. Avoid at all costs. Spent the little extra money and got to zales next door. Trust me, you will thank me later.

Cannot recommend the brow bar enough! Had the lip wax done by a great aesthetician – he was very knowledgeable about the products and was quick in the wax. On top of that, I have barely even pimpled afterward (I always break out horribly after a wax, even when I do it myself). Great price and great service.

Hurricane Hits Women’s Shoes Northpark Center on Saturday Evening while shopping. Unfortunately I was not able to view the shoes on this isle due to the shoes flooding the floor. I cannot imagine myself bypassing a twisted ankle or herniated disc in my lower back trying to find a pair of black pumps… I might find one, but I need my lawyer and chiropractor before I located its mate.
I haven’t even mentioned the lost sales.
#myachingback

So I tried to return 2 items that I lost the receipt for at the Frisco Stonebriar location and was told that without a receipt, they’d have to give me the lowest selling price. which was like less than half of what I paid. I was confused because the last time I lost my receipt, they scanned the customer return label and brought it up without any problem. This time was suddenly different. So I went home with my merchandise. A few days later, I was going to North Park and decided to bring the items just in case. The associate scanned the labels and brought up my info right away, and issued me the refund! Now was that so hard Stonebriar Macy’s?! Ugh.
Needless to say, I was very pleased at the competency of the associate I dealt with here. I browsed a bit but didn’t make a purchase. Great selection and awesome prices. Make sure to check the Macy’s website for a coupon, there is almost always one that you can pull up on your mobile device.

Yesterday I purchased items in the jewelry dept at this store. The saleswoman seemed like she hated her job & sure wasn’t eager to ring up my purchases. I’ll be going to Nordstroms & Dillard’s from now on. Just a smile would have kept me as a customer.

I have been a loyal Macy customer for years. Most of our furniture was purchased at macy. We have always been pleased until now. About eight months ago we purchased a very expensive titanium mattress and box spring.
We noticed it was sagging in a way you felt you were rolling off the bed. Macy sent someone out to investigate. After measuring he confirmed there was a dip. He then called someone on the phone to speak to me. The person said we were only three quarters there to get a new mattress. Our depression was not big enough.
He offered us not a single solution to our problem.
So they confirmed the depression in the mattress and confirmed our feeling of rolling off the bed. And that was it. Not helpful, not caring, and kind of rude. And absolutely no help or assistance

I had the worst customer experience here the other night. After an unsuccessful trip to Firewheel Mall, we reluctantly made the trek across town to North Park Mall in hopes of finding «just the right shirt» and «just the right tie» for my son’s homecoming event. Macy’s was stop #4 on our odyssey.
I rarely shop at Macy’s so it took us awhile to locate the men’s department. Once there, we bumbled around looking through their selection of dress shirts and ties. The malls and stores that we visited this evening were pretty much deserted, yet we couldn’t find any sales people to assist us. We saw one gentleman but he was across the way busy assisting other customers.
We managed to locate a shirt from their display of pre-​packaged business shirts. Since the shirt did not indicate «slim fit», we were unsure as to how it would fit. So off we go in search of a sales associate. We made our way to the center of the men’s department where they had a rectangular check out counter. There we spotted two sales individuals (a male and female), casually engaged in a conversation. My teen asked if they carried a particular style of dress shirt (popular among kids of his generation), to which they replied no. Then he asked if he could try on the shirt that he was carrying in the see-​through plastic packaging. To this question we were met with blank stares from both of them and the male associate actually had his mouth opened and said, «Uhhhhhhh…» Are you serious? Was it that hard of a question to answer? You’d think we had just asked if we could have the shirt for free or something. After an uncomfortable amount of time and no response, I took the package from my son’s hands and tossed it on the counter towards them and said, «Never mind, we’ll shop somewhere else». And as we walked off I said, «THIS is why I never shop at Macy’s!» Meanwhile, I still have a gift card that I received from someone last Christmas that I have yet to use!
If you want a wonderful customer experience from sales people who actually care about providing excellent customer service, go to Nordstorm’s (and check out my review on Unilocal).

The checkout people in lingerie were very helpful, but no one helped me on the floor in clothing for two hours while I was jean shopping. Good selection, bad service in clothing

Ordered my nutribullet online late last night and picked it up first thing this morning! No hassle order just showed receipt and ID. She went straight to the back and picked it up, less than 5minutes in the store. Thanks Macys!

Clean store with pleasant associates who did not pressure us as we looked around. Not really my favorite store to shop at (or my wife’s), but it is where we park when we come to the mall.

Excellent customer service associate!
She helped a clueless husband find his wife the perfect Ray Ban sun glasses and Coach purse!

I like Macy’s in general. I only just discovered with this location that the name brands (like Jones New York and such) actually carry plus-​size clothes. Hey… be nice to me! I grew up in a really small town 6 hours from the nearest city of any size. So I was super excited to find the selection here!
However…I will not let that excitement cloud my judgment. While all the employees I came across were helpful and pleasant, they were clearly overworked and exhausted. One lady was clearly on her way to end her shift, but walked us over to check us out anyway. Thanks!
However…disorganization! I know, it was the after-​holidays sales, but WOW was this store disorganized! Especially the homegoods and clothing departments. Stuff was thrown EVERYWHERE and not organized by size or anything anymore. It was just chaos. I get it; it was the after-​holidays sales. BUT… there was NO ONE organizing or correcting the mess anywhere in the entire store. I have higher expectations than that for you, Macy’s, in Northpark no less. Target does a better job at keeping the store organized and clean than you do.

This is a fairly impressive Macy’s. Huge selection. Pretty good deals if you come in on sales. And every single employee I’ve had to deal with has been very friendly and helpful.