Marathon AC Service

My heater quit on a Thursday… Days before a forecasted freeze. Kevin came out and changed a defective relay switch. I had heat for an hour… Which was GREAT until it quit again. I called Kevin and he said he installed a used relay switch because it was all he had in his truck and would come replace it the next day, at 3:00pm. The next day 3:00 rolled around… and then 4:00. At 4:20 I called and reached his father, who instructed me to call another number to see where he was. I called that number twice and texted him. At 540 he texted me back to tell me he wasn’t coming… What?! His office is less than 5 miles away from my home! How hard can it be to follow through with what you say your going to do?! Needless to say I’m cold and regret not calling my regular ac guy. Ice should be here tomorrow. Praying this space heater doesn’t quit for another 36 hours!

Friendly team, honest, and affordable. Spoke with Andy several times and he seems like a great guy. My only recommendation is it may be time to hire a receptionist to do the scheduling as you continue to grow your business. Thanks for your help with my project.

Well, what’s to be said for these guys. I used them for years and was referred by not one but two of my clients, both of which aren’t acquainted at all. Andy and his team are great. I had an older system that they held together for many years before I finally had to break down and get a totally new system. There are a lot of claims from many companies locally. Maybe they are great, maybe not but I never have to worry about Andy upselling me and taking me for a ride.

excellent customer service!
they went out of the way to make sure my house, where the temp was 95 degrees when i called, was back on its way to a cool comfortable 72 degrees. they made it out to my house quickly and fixed the problem even quicker. they definitely know what they are doing and well worth more than i was charged.
thank you and i will certainly be calling again when it is time to replace the whole system.

He was very helpful and, by phone, was able to tell us our problem. I appreciated that he was honest and pointed out that we really didn’t need him to come over (we just needed to spend five minutes with our shop vac). He also got back to us promptly on a Sunday. Will definitely use again!

Andy and his business associate went above and beyond when my AC went out late in the summer of 2013. The fan blade tore on the outside part of my AC system. They helped me with an after-​hours work-​around until they could locate a new blade the next day. The Marathon men made it easy to cope with a stressful situation by treating me in a friendly and professional manner. I really appreciated being dealt with honestly and fairly.

Andy was referred to me by a friend, who gave him and Marathon AC rave reviews. I agree! They put in a new furnace (fall of 2009) and AC unit in my old house that had a unit that was costing me $ 400/​month for AC in a 1200 square foot 1 story house. After getting the new units, my electric dropped dramatically. «Big deal,» you’re thinking… any new unit will be more cost effective to operate. Yes, but what Andy and Marathon did was NOT sell me a unit I didn’t need… they gave me a great price on a good unit, where to upgrade in efficiency would have cost me a ton more, but may have only saved me a few dollars a month. It was the best of both. They did the job quickly and cleaned up after themselves. Also, when I turned on the furnace today, I got more of that «just turned on the furnace smell» than I was expecting, and my smoke detectors were going off. I called Andy and they came out within a few hours to make sure that nothing was wrong. Just a lot of dust this year, I guess. Bonus: they didn’t charge me for the visit!!! I would use them again and again!