Men’s Wearhouse and Tux

By far I had the best customer service I ever had. I looked up the reviews from this store and I saw really good reviews about Adrian. I decided to go and check out the store and I asked for Adrian. The reviews are right! The best service I had! Adrian helped my husband out with a custom suit. He kept the conversation fun and very professional. He gave my husband advice on how to maintain the suit. My husband looked very nice in his suit, just like how I pictured it would be.
Adrian thank you so much for the best service I had. My husband looks really great in his suit because of you. I will definitely be back again.
ASK FOR ADRIAN! He does great with custom suits.

*This review has nothing to due with the quality of their product.
I’m split on this one. The gent (receipt shows Adrian A.) that helped me out when I first bought the suite was gracious, friendly and very helpful. We chatted about garment and shoe care and I really enjoyed my experience. Hence the three stars. But that’s where it ends.
Come to find out I had a black suite that I completely forgot about. I did not have the new suit altered, it hung in the laundry room since day one. Other than trying it on in the store and at home to show my wife it, had not been worn.
And that’s were it goes down hill, the «gentleman» who processed the return asked «Are you sure you didn’t wear it?»…“positive!”…“well you see these creases on the back? They only come with wear, do you think someone would buy this if it was pulled off the rack this way?” In what I felt was an accusitory/​confrontational tone.
1. Sounds like your telling me I’m lying.
2. If you’re going to process the return, why point this out? You only put the customer on the defensive.
My original plan was to return the suit and imidiately buy 2 replacement sports coats and a couple shirts, but after the interaction, I took the refund and headed out the door.
I will admit that after such a greeting, I started to get snippy, becoming defensive, and did not help the situation. But I walked in in a good mood and was completely caught off guard.

Cool selection, okay prices. But they are always trying to worry about upsale, not your immediate concern of why I cam in.

Lee was very helpful today, fitting my boyfriend for a suit. She was very funny and we had a great time with her! This will be out Men’s Wearhouse of choice and we will be making appointments with Lee for the future. It was quick and she even put him in the correct suit to try on for size, which I thought was another reason for us to come here specifically. By far the best staff we have run into so far for the guys suits.

If I could give «0» I would. First, these guys were supposed to get my pants hemmed in a week. I came in after that week, and it was not done. I asked for «no break» and the person who «measured» didn’t even take the time to measure. The tailor then does a terrible job where there’s so much break it looks like I’m wearing my dad’s pants. Then to top it off, I asked them to fix it because it’s nowhere close to «no break,» but the tailor is so idiotic he fought me on whether that was no break and whether I actually wanted it. Uh, yeah, I asked for it. He then keeps fighting me, so I storm off and leave to go to my own tailor. I should have just used my own tailor the first time around, but I didn’t think hemming pants would be so difficult. Men’s Warehouse is full of lazy idiots. Such a shitty company. I can’t believe I paid for tailoring that wasn’t done correctly. Go to Gariani’s menswear. They know fashion and take the time to get it right the first time.

Went here cause i heard men’s wearhouse is the place to go to when you are in a jam. I had a meeting to go to tomorrow and Mike took really good care of me. He walked me through the process of the correct fit and knowing what to look for whenever your choosing the right shirts & ties. They truly are sales professionals and made me feel comfortable. They have some good deals and i was in & out in 45 minutes. I will definitely come back and refer my friends here. Ask for mike!

I only ever shop here around big holidays (like Labor Day) so my perspective –may– be a bit jaded, but I will say that every time I have come into this shop I have been greeted and attended to with the utmost courtesy, and have been given useful guidance for my tastes.
The prices would normally be a bit high for my pocketbook, but the specials they have around holidays are so large that it totally counter-​acts the high price points and the salesmen are generous in letting you know the specials they have. A+

Brian was very helpful. Good selection. Decent prices. Will continue to use this location.

I had a last minute photo shoot with my groomsmen over the weekend. Needed to find 7 matching bow ties. The service here was over the top. They offered to ship bow ties from surrounding stores in order to make it in time for the shoot. They even tied my bow tie for me and I was able to go straight to the photo shoot. Every single staff member went above and beyond. They really have a passion for clothing and customer service.

My husband and I began at the Lemon Ave. location to look at suits for our wedding. Brian J. worked there and was amazingly helpful and incredibly friendly, honest, and stylish :) When Brian moved up to the store on Beltline and my husband needed some new suits-​we followed him up there. Not only does the store have several brands, but also Brian made the process so easy. He’s knowledgable and went out of his way to help us out. We are about to move out of state, but plan to continue to give Brian our business. He’s awesome, call and ask for him!

Adrian was so helpful and professional! Bought a great (WOOL Not the cheap polyester rayon!!) suit and 2 sport coats. Awesome tailor for perfect fit.

Excellent location. Adrian got me a great deal on a suit when I was in a bind, socially and financially. They had good sales going on and he taught me a lot about how suits are made/​tailored and how to take care of the suit after purchase. He also provided good feedback and suggestions on shirts, ties, etc. Excellent experience! Ask for Adrian when you show up.

We had such a great experience with Adrian at Men’s Wearhouse today. He was incredibly knowledgeable and made buying a suit fun! He also went out of his way to spend time teaching my little brother the art of coordinating colors and matching shoes/​accessories. He explained everything in such a kind, respectful, and fun way and I know my brother will remember all his advice for years to come.
Adrian has provided us the best customer service I’ve had in years and I would definitely recommend coming here just to work with him! Men’s Wearhouse is lucky to have such a great employee!

Lee was amazing when she took care of us for picking out our wedding tuxes! She went through the full ensemble without hesitation, making sure that we found the exact look my fiancé wanted. Make sure you call ahead and ask if Lee is working — rest assured it will be worth it :)

I have had multiple phenomenal experiences at this Men’s Wearhouse. I have had a couple of difficult transactions and returns (multiple receipts, in store/​online, exchanges, ordering sizes from different stores, etc.), and I’ve been met with nothing but patience and professionalism.
Specifically, I recommend you ask for Danielle, Chris, or Mike. They have provided first-​class customer service… I would put these three up against anyone, anywhere.
As for the clothes themselves, I’ve yet to be disappointed with the quality or the fit. I’m not one to shop a whole lot; however, when I do, I absolutely make this one of my stops.

I’ve been using Men’s Warehouse for at least three decades, by far this Addison Texas store rocks! Texido rental department managed by Lee is far superior than any other one I have experienced. Her team made it fun but yet kept it professional and precise. Its not too often you can come into the tux rental shop and come out smiling and laughing and knowing you’re going to be looking the best detailed guy at the event. I sure you won’t be disappointed with the Addison Men’s Warehouse «RENTAL Department».

We are actually in store now, on a Saturday during the holidays… what should be one of their busiest days. I have heard 3 – 5 employees loudly complain that their computer systems are down.
What’s funny is that we were just here a couple months ago to get him fitted for our wedding (tuxedo), and the same computer system problems persisted.
The employee was trying to be helpful, but it’s really hard to give good customer service when you don’t have the tools to be successful. I predict that this location won’t be very successful in the future if something doesn’t change, especially since the last two reviews before mine were one star and within the last month.

I am very disappointed with the level of service I received here, the lack of professionalism, and the blatant disregard for my dates for rental! I came into this store and had to wait 15 minutes to be addressed and asked if I needed help! After finally getting service, I picked out a tuxedo and they didn’t have any available to try on. So they said that we would get it in a week early so we could make any needed changes and I figured it was enough time so I waited. Two weeks later after many calls to them they called me in and had ordered the wrong sizes in the jacket, vest, and shirt. It is now two days before I have to catch a flight to Kentucky for the wedding and they said that they didn’t have enough time to order new items! They said the correct items would be delivered to a men’s wearhouse in Lexington the morning of the wedding. When I got to ky, no one knew of this and I had to take an older jacket and vest, upon which they had to sew on two buttons! This is the worst experience I’ve ever had! I don’t recommend these people for your special day!

I’m completely unhappy with my experience here. The manager was unapologetic and really ruined my transaction. I’m getting married today and my shirt for my Tuxedo had a blood stain on it. I was told by a rep to use soap and water. At that point, I decided to go to another store. My best man’s vest was torn and they gave him the wrong tie. Once again… No apologies from the manager. It completely bothers me that I spent money with this company. Incompetence from the manager bothered me. If you can tell, I don’t like the manager. I told him his store was terrible and his response was, «I haven’t heard that in the last 6 months». Oh well. Go to Al’s Formal Wear.

They attended the Robbins Brothers Bridal Event 3÷3÷13. Lee was an absolute delight. They have a wide assortment of handsome tuxes to choose from and even last minute delivery options for those guys who wait to the last minute.