Came to check them out when my phone got stolen and I needed to get a new phone mid-plan and I guess you can figure out what my present carrier was going to do about that! The staff was friendly and helpful and they were attentive even after I told them I was not doing anything that day, I was just looking at all of my options. One of the things I was most impressed about is that the person helping me really had an understanding and knowledge about each of the phones we reviewed and took the time to understand my phone usage they they could make certain I was looking at the right phones for me. In the end, my current carrier for 15 years decided I was a loyal enough customer to make enough concessions to get me to stay with them, but I certainly with no hesitation would say anyone in the market should give these folks at least a shot at your business.