Molly Maid

Honest, reliable, and they do a great job cleaning our house.

Let’s get one thing straight– the actual maids (i.e. indentured servants) are AMAZING. The Molly Maids franchise off of Forest Lane is a different story.
I worked in mortgage in 2004 – 2007 and know all about the old bait and switch. I still try to walk in the light today to appease my past karma. So when I see companies like Don’s doing the same evil thing I used to do, I can’t keep my mouth shut.
Don tells you one price. Then one of his lady minions (Viv or the other) jump into the fray to add confusion and calls and scheduling times are ignored. Again, the actual MOLLY MAIDS are AMAZING and I wish that I could pay them (note that they are probably receiving pennies on the dollar). Instead, poor scheduling, greed, and mismanagement corrupt an otherwise prominent corporate brand. «Hey Brad, your cleaning won’t exceed $ 160!» BOOM. $ 220.
My beef is with Don. As soon as I locate a last name (shady that it wasnt ever provided), I’ll contact the BBB. Prepare to see my reviews elsewhere to warn others about these practices.

This service is a terrible value and the management is worse. There are many other services in the DFW area who will clean your house for less with better quality management. If you are a repeat customer here, you’re getting ripped off.
A little about my single experience (of course I will never use them again). I was in a pinch to get my place cleaned before I moved out and traveled overseas for several weeks. My regular cleaning service was unavailable, so I tried Molly Maid.
Molly Maid ended up costing $ 100+ tip for a service which usually costs me $ 60. Keep in mind, this was also to clean a completely empty studio apartment with no furniture.
After I got back from traveling, Molly Maids contacted me repeatedly because they took my credit card info down and were unable to charge me, as if it were my fault. Although they really would have no recourse if I chose not to pay, I felt bad for the cleaning people who likely make very little for a service which charges so much, so with chagrin, I paid up.
At time of payment, I expressed my displeasure with the price and poor value of the service. One of the owners, Vivian, expressed that she could really careless, and proceeded to talk over me on the phone like we were immature characters on an episode of the Jerry Springer show. She is a joke.
Don’t take only my word for it, read the other reviews online, I wish I would have.

I have used private cleaners but have always had problems. So I decided to go with a company. I like that if I have a problem I can get it resolved by making one phone call. As far as the cleaning I have noticed that with having a company they are very consistent. Anytime I’ve had any kind of problem they have resolved it immediately. They even accommodate me if I request a specific team that I think does a superb job.

My wife and I have used Molly Maids for going on 5 years. We are very pleased with the service we have received.
The maids are punctual and a great job in a time frame that is efficient and ensure a good cleaning.
We only couple of times we had any issues the manager Paula was very helpful and addressed the issues immediately.
From the first estimate with Don (the owner) to last cleaning you can tell that they really care about their clients.
I would and have recommended Molly Maids to others, and will continue to do so.

Service is very inconsistent with dusting and cleaning household items. Would not tell my friends, sick of having them return.

These folks did an average job cleaning my my home for several months. Then last spring I received a letter from the owner stating that he needed to raise service fees due to «all businesses will be faced with new taxes in 2013, primarily related to Obamacare.» Earlier in the letter he states the size of his workforce to be 30 employees. The Affordable Care Act has no mandates for businesses with less than 50 full-​time or full-​time equivalents. It appears to be yet another case of using the ACA as an excuse to raise prices, or at least vent disagreement and frustration at the health care law. As an aside, if his statements were true, I’d be happy to pay a little extra if it meant his employees would get healthcare. Bottom-​line: a small price increase is something most of us would have no problem with — making a misleading political statement to customers to justify it is a poor business decision. I informed them their services would no longer be needed immediately.

Today I came home to find that one of the maids had plugged her iphone into my computer, due to iTunes being open (opens when ipod is attached, assume iphone too) and an error pop up message saying it couldn’t connect to the iphone. No activity on the internet, no purchases, but I’m pretty sure she could have taken my whole music library. If they’re that casual about using my computer, who knows what is next. I’ll be cancelling my service. I agree with the other review that service declines over time. They also send different ladies every month. I don’t like that, as there’s no trust built in your regular cleaner. Also, they don’t do dishes, they shove everything into your dishwasher, no matter how badly things are stuck to the pan, no matter if the item is dishwashable. Once they left me a sink of dirty dishes. I called and they claimed that «they didn’t know whether your dishwasher was full of clean or dirty dishes». It’s like, pick up a sponge woman! My 1300 square foot house is not real dirty, you can do my dishes!!! I’d advise hiring someone else. For $ 115 to clean once a month, I feel I’m owed much better service and they can find their own place to charge their phone.

Don I thank you for your comment and understand that barking can be intimidating to the maids. But when they have been to my house on more than one occasion and I repeatedly assured Paula that my dogs are huge babies, then this is unacceptable. The most disturbing part is how Paula handled the situation. She hung up on me twice. I was not yelling, or being rude. I was in a car with five clients. Even if I wanted to be rude I couldn’t. I was also lied to. I was told my dog was trying to bite the maids. then told the maids never even entered my house. Your maids come off as extremely lazy… and in my experience they are. They had to come back to my home to clean the first time they came because they didn’t do the things I was told they would do.
Pet owners are going to need your services most because pets cause the house to get dirty. Maybe your maids should meet the clients pets before they start coming to clean. I think that would make things much easier on the client and the maids. The maids would know the animal and not be scared when they arrive and the owner isn’t home. I know that when my dogs are at the door barking like maniacs they are barking with excitement… something your maids need to think about before losing a client.