Phoenix Midtown

Today my sister and I went to The Phoenix Midtown to view a ²⁄₂ apartment. The reviews here on Unilocal was mixed but I felt I should still give it a try. Needless to say I didn’t even get a chance to view an apartment due to the unprofessional attitude from Ana Reyes. My sis said hi we are here to view an ²⁄₂ apartment. She says What exactly did you guys come here to look at?
I said huh? We would like to see a ²⁄₂ apartment (in a joking manner trying to make light of the situation) why else would we be here? Strike #1 My sister and I are African American as a side note. So moving forward we sat down while Ana explained the floor plans of the ²⁄₂ she was obviously very annoyed with us… I asked Ana what were move in options for individuals not using a moving company. She stated she didnt know because most of the residents use moving companies. So I said so well what about the people not using moving companies. Do you have freight elevators? She says yes! Strike 2! What does most resident have to do with my sister and I? All I wanted to know about were possible move-​in options. Strike 3 happened when a current resident walked in to ask about the location of her package. Ana was very rude to the resident and she stated I have already looked in the back for your package in a very irritated manner. She then told her to check the local post office for her package. The resident was obviously startled by Ana’s response. So moving forward I asked Ana was she having a bad day because she was being very rude to us and not providing a welcoming environment for potential residents, and I also stated that she wasnt very nice to the current resident. She stated I apologize but would you like for someone else to help us? She stated someone name Barbara would assist us! I said no its ok you can help us, but I just wanted to make you aware of your attitute. So instead of her saying yes and recognizing her error she states «Let me explain something to you». At that point I stated we have had enough I got her business card and told her we would call her manager in the morning to complain. I think The Phoenix Midtown should look at other options for a leasing consultant, Ana in my opinion does not represent what I feel The Phoenix Midtown want to convey to potential customers. Your front management’s attitude says alot about what it would be to live there, and this point we didnt leave with a warm fuzzy feeling. We left there feeling upset! We then left there and went to Mockingbird Flats which is around the corner, our leasing consultant was Henry and he was absolutely amazing. The Phoenix management should take notes from the Mockingbird Flats front office! I will call The Phoenix Midtown manager about my complaints to see how she responds to my complaints, then I will update my post!

Don’t move here. The only good thing about this place is the location & Kroger next door. Maintenance is really slow. The fire alarms go off in the middle of the night at least 3 times a month (it seems like it anyway) and the people in the office really have no clue what they’re doing. They’ve lost several of my packages and didn’t seem to care. I broke my lease and moved. This place is terrible.

Please get me out of this lease! I’m not sure what I’ll do if I get woken up at 2am by another false fire alarm lasting over an hour… My husband and I just moved in a couple of months ago, and all seemed well at first. After moving in I read the reviews and was concerned about the ones that spoke about the fire alarms going off for no reason. I spoke to the office manager about it, and she assured me that the problem had been solved. However, in the past 5 weeks we have been disturbed by 8 false fire alarms, mostly in the middle of the night. When discussing this with the office management I was given the run around, and they blamed everyone they could in order to not take responsibility themselves. One of the maintenance guys even said that they just didn’t want to spend the money on replacing the system. I’d hate to see what would happen if there really was a fire in this building, and people were injured or killed because of he boy who cried wolf.
This article was written over a year ago:
If you are reading this some time in the future I wouldn’t take the word of the staff on whether the problem has been fixed or not. Find a resident to talk to and get the truth.

I have lived at the Phoenix Midtown since April. Before I moved in, I read the reviews about the faulty fire alarms but saw that the issue had been fixed, so I decided to move here. The location is great. Nearly everything you could need is within walking distance. I also have no complaints about the property itself.
The reason I give the Phoenix Midtown two stars is because the fire alarm system is broken yet again. Our alarms go off at least once a week for no reason at all. There have been several instances where this has happened in the middle of the night. My ears ring constantly from the volume now. Not only is it frustrating, it is also concerning. I no longer feel safe because I do not know if the fire alarms are going off for an actual fire or if it is just the faulty system. Management has let the residents know over and over again that the issue is being worked on but we have yet to see a result. The alarms have been faulty for over a month now.
I was fully prepared to renew my lease for another year before the fire alarm system broke. Since this seems to be a recurring event I will not be renewing my lease when it is up.

I’ve lived here for just over half a year and in this time period the fire alarm seems to be a constant problem. It seems to enjoy sounding at all hours of the night and day for no reason. Did I mention the leasing office is full of incompetent people who can’t answer a phone? Don’t waste your money.

Don’t move here!!! I’m REALLY easy going but they pushed me past my point. Fire alarms go off NON STOP, anywhere from 6am to 3pm to 3am… it is a weekly occurrence and has been an issue for the entire two years I’ve lived here. They’re VERY loud. Also, at least 3 or 4 times a month, half the building loses electricity so the hallways and stairwells are pitch black and unsafe and the garage gates won’t open for you to get in! They don’t keep up with your file well, they’ve asked me repeatedly for the same information– I guess the employees don’t communicate with one another. I thought it was great here because it’s a nice location for a low price but trust me, it’s not worth it… you would be better off going to The Village or something. Oh and also they charge a non refundable fee of $ 500 per dog PLUS monthly pet rent. Just don’t do it.
Note– I agree with Ana Reyes attitude from the previous review!!!
*The response underneath is incorrect. I have since moved out from those apartments.

I have lived here for over 3 years, and in my time here the complex has completely changed.
The only positive to this apartment complex is the location… by SMU, Kroger, Mockingbird Station etc. Compared to other apartments near here, the price is also reasonable.

I moved in on 7÷5÷15 and I am impressed so far.
Parking — Not a problem. I paid for a reserved spot, which is only 30 bucks a month. Much cheaper than the $ 50/​mo I paid at my last apartment. Plus even without a paid spot, there are plenty of open spaces right now. It’s a covered garage that’s drive up to your level, so no need to park and then use stairs or an elevator.
Groceries — One of the best things about this place is having a Kroger literally in the same parking lot. We walk over, shop and then push the basket of groceries right up to our front doors. Kroger comes over and picks the shopping carts up daily. It is the most convenient an cool thing I have seen in a long time.
Gas — Seven Eleven/​Exxon is also in the parking lot. Walk over for late night beer. Drive over if you need gas. SUPER convenient.
Food/​bars/​movies/​comedy — The playground that is Mockingbird Station is right next door. My «go to» sports bar is Twin Peaks. Urban Taco is decent, but the management sucks there. The People’s Last Stand is a fun hipster bar for day drinks. Trinity Hall is a badass Irish Pub. Chicago Pizza is okay when you need something to soak up the alcohol. The Angelika movie theater is also here and so is Hyena’s Comedy Club. You cannot beat the amount of entertainment within a 60 second walk from here.
Clothes — There is a dry cleaner in the same building as the Phoenix. Urban Outfitters, The Gap and plenty of other stores to shop in are next door. The apartments do not come with laundry machines, but they have coin operated ones in each hallway and the apartments have washer/​dryer connections.
Pool — Very nice. They clean it multiple times a day. It’s in the sun all day in the summer. They also have a separate hot tub and a fire pit.
Apartments — Very spacious for the price. The one bed/​one bath I have is crazy huge compared to the tiny matchbox I lived in downtown. They have either tile kitchens or laminate. The appliances are very nice. The carpet is brand new Berber. All apartments have computer desks built into the walls. As a bonus my unit has a gas fireplace! The balconies are small, but effective for one person.
Maintenance — I had two minor things that needed fixing. Both we handled the day I made the request. No problem when there is a problem.
I will update this review after I have been here a for a few months. Right now I am extremely happy with the decision to move here.

My temporary living arrangements until my new place is done being built. It’s very nice and surprisingly it’s quiet. I have yet to see anyone in the pool. But then again it’s raining like cats and dogs. I did have one issue with the fire alarm beeping and they fixed that issue right away. It’s pricy but you are paying for the locations.

Great Staff and real nice apartments for the most reasonable cost in the area. The only reason for the low rating was the fire alarms, but it was so terrible it justifies the low rating. It’s not just a fire alarm, they have a horn that sounds like an air raid siren going off in your bedroom. It seemed to only b a major issue in the winter time with people turning on their heaters. They usually went off between 1:00 am and 4:00 am and sometimes more than once and they typically went off for an hour and a half because each time they had to wait on the fire department to show up and do a sweap before they could turn them off. This happened probably about 15 times in a 3 month time frame. We were at the end of our lease and didn’t want the hassell of breaking our lease but it was unbearable. Also, the staff that I loved was all replaced after about 6 months. If they could get the fire alarm fixed it would b the best place in Dallas, but then they’d probably raise the rent :)

This place is a really good place for several reasons:
1. Location — right by all the good food places, gym, SMU
2. Size of apartment for the price and the amenities (Pool, gym, pool table, roof)
3. Random events set up by the events team
4. Across the street from Dart
Some of the things that I didn’t like:
1. How confusing and large the complex is
2. Some staff were not helpful a couple of times I needed them to be
3. The floors are too sensitive so cannot do any workouts in the apartment without neighbor complaint.
Overall I still like living here was a good decision and I would recommend it to others.

I lived at The Phoenix for two years. Nov 2012 to July 2014. I see most of the comments say don’t live here cause of the alarm system keeps going off. True it was horrible dealing with and would go off anytime day or night. I’m not a student I work for an accounting firm so the ones in the middle of the night really sucked. I talked to the office and they assured it would be fixed and it was. Maybe not in the time I and most people would have but since it stopped in Feb I think haven’t been off since. Plus some of the office staff actually lives on site so they completely understand how ignoring it was.
Now that I’ve said that to begin. I couldn’t ask for more from an apt complex. Every time I had an issue it was solved but I only had a few. The location to bars and shopping is great. Also, not far from North Park and uptown both a few exits always. Not to mention I would downtown so to work to the train and get dropped off at work. So glad not to deal with traffic! Syd is my favorite person to deal with and she is amazing! If you looking at The Phoenix ask for Syd. I had a three bedroom, every room could fit a king size bed with furniture easy plus all walkin closet. The space was huge, our friends loved coming over for gatherings. On the weekends in the summer or possibly during the week but not sure how often you would meet follow residents just cause you out there. Might even have a drink or two and play some water volleyball. It’s safe to say I loved living here and will miss it. Only moving cause getting a two and found a great place even closer to work so couldn’t pass on the deal.

I would give the maintenance team 5 stars, but management negative 5. The fire alarms went off 4+ times/​wk, at all hours of the day & night, from November to March. Management isn’t bright enough to realize or at least admit the huge danger in this. There was poor to no communication about this. Door dings are a given… If you can even find parking. And if you’re not into loud college student parties at 3am, then this isn’t the place for you. To top it off, when I moved out, they charged me $ 145 for «pet carpet cleaning». I have never owned a pet, and my apt was spotless. I would NEVER recommend this place to anyone!

If I could give zero stars I would without skipping a beat. I leased an apartment here in 2012 and had no problems. I moved out of state and came back to sign another lease. It’s a huge disappointment this time. This is the worst apartment I have ever moved into. As rent for a one bedroom is more than $ 1000.00, I had expected more. The $ 10 monthly amenity fee added to my lease this time around really does nothing for the community. Free dinner once every few months for $ 10 a month? The stairwells are filled with trash, spit and dog crap constantly. Just this Friday my fiances bike had the lock cut and stolen while the management said nothing could be done. Not even 3 days later from the same bike rack, 2 more bikes were stolen with locks being cut. Apparently there is a crime problem which management can do nothing about as it is a gated community with crappy surveillance cameras. The fire alarms went off for hours on multiple nights with no explanation and sometimes multiple nights in a row. The dart lot attracts plenty of nice people that would love to take possession of our stolen items. The manager also said that they would not look at the video cameras to see if they caught someone stealing unless we filled out a police report. Thanks pheonix midtown. I cannot wait til my lease ends. This place is a crumb hole. I should have signed with the blvd complex like I originally intended. DO NOT SIGN A LEASE AT THIS COMPLEX! I NO LONGER FEEL SAFE IN MY OWN HOME!!!

This place is the absolute worst. Fire alarms have been going off at least once a week for up to several hours, usually between 3−7am. To make it worse, management could care less. They haven’t apologized once for this BS and every time I’ve gone into the office to get an explanation they have a new excuse. It’s ridiculous. Literally live anywhere else, I’m counting down the months until my lease is up.

Fire alarm system is horrible! If you’re looking for a place to live in peace in quiet this is definitely NOT the place. Alarms are constantly going off in the middle of the night and it’s not just like a 10 minute deal, they last 30 minutes to way over an hour. Meanwhile, alarms are so loud you have no choice but to go wait outside sometimes when it’s freezing all for what? So they can «fix» the exact same reason the alarms went off the week before. Never ending problem can’t wait to leave.

CBS Local covered the problem:
Let’s not forget this happening in January of 2014, right across from the Phoenix Midtown:

Do not live here. If I could give Phoenix 0 stars, I would. I signed a lease for a specific floor plan. I was assured this floor plan. When I came to pick up the keys and move in, I walked into a completely different floor plan. It was disgusting and nothing I would ever agree to live in. Not even close to the apartment I believed I signed a lease for. Can you say, «Bait and switch»? Cause that’s pretty much what happened!
Management’s solutions were for me to move into a larger apartment for an additional $ 200/​month. Are you freaking kidding me? I spoke with the property manager several times to find some kind of resolution, but he was completely unwilling to find any kind of compromise to keep me as a resident. They even wanted to keep my pet fee and deposit even though I technically «lived» in my apartment for 5 days, and my pet never even entered it. These leasing agents, which are close to used car salesmen to begin with, are the lowest of the low. Thank god I cut my losses and got away. After this experience, I will never live in a Gables property.
DO NOT LIVE HERE!

I’m moving out in a few months, thank goodness!!! The fire alarms go off in the middle of the night for no reason all the time!!! Seriously for hours! Just last month the alarm went off from 4am-​6am! The elevators break often, sometimes with me stuck inside! It’s also scary, I need pepper spray to walk to the Kroger next door. Do not live here unless you enjoy being woken up by blaring false alarms and want to get mugged/​beaten by train people. Oh did I mention the lovely note from management on my door blaming the residents for the false alarms!!! Unbelievable!

Unfortunately I am a current resident and will not be for very much longer. This is the worst place to live, if you are thinking about it. Run as far away as possible! Recently they like to have the alarms go off in the middle of the night for HOURS. I am currently laying here listening to the alarms go off and blare in my ear. Might I add it is 12:43am. The management is terrible, they won’t let their residents know why they are going off every week and put up stupid signs threatening us to turn our horn back on from the alarm in our apartments.
This place is a big joke and over priced for what it is! When we asked if we were going to get compensated for multiple sleepless nights one of the «managers» laughed in my face… not cool!!!