PIRCH

I have visited Pirch showroom at Northpark Mall numerous times for our kitchen and master bathroom renovation recently. This showroom to me is like a yummy candy store to a kid. They have the finest collections for home that you can find in the market. It is a very nicely done high-​end mega store, but the inviting atmosphere makes everybody feel welcomed. In addition to their wide range of fine products, their advisers are very friendly and helpful.
We were very lucky to have their best adviser Casey Moran’s help. He is not only very knowledgeable about their products, but also took good care of our needs. There was one time their supplier made a mistake, Casey and his supervisor fully took responsibility to fix the problem and also offer something nice to make it up to us, which totally won our heart. After several months of interaction with Casey and other associates in the store, they became our friends who can always help us whenever we need anything for our home. I can’t speak highly enough of their great services, products and competitive price.

The store looks nice, and all of the people I have encountered at the café/​drink areas have been very sweet. However, I had a terrible experience here a couple months ago. I came in looking for a toaster, but walked around the store a little bit looking around first. The ENTIRE time, from the time I entered to the time where I could not take it anymore, I was followed by the same female employee. Initially she came up and asked if everything was okay and to say hello, you know, the usual stuff. We said we were fine and were just looking around for now. She said to let her know if we needed anything then walked away. We continued looking around but every time I glanced up I saw her staring at us. She would quickly walk away but then I would catch her doing it again 30 seconds later. I found it weird and a little creepy so I walked away to a completely different part of the store, SURPRISE! There she was again! No doubt about it, she was following us. Not in the «I’m going to see if these people need assistance» kind of way, but the «these people are going to steal something, I better stalk them» kind of way. This went on for about ten minutes. I was getting annoyed and moved to the middle of the store, where they had decorations and soaps and things like that. The second I touched a soap, I heard a voice saying «Do you need any help?», I turned around and she was RIGHT behind me, pretty much breathing down my neck. I was offended that she was following us so I put down the soap and walked out of the store. I would have bought a couple too. Next time you decide to profile your customers, make it a little less obvious.

As a builder, I was very disappointed in Pirch customer services. I bought a shower head from them with in 3 weeks it had fellen apart. It was one of there top brands and highly recommended it was 185 with a small discount. There would not give me a cash refund I even had the copie of the order in hand .This is how the put it you need to go through the manufacture and have it warranted. It took them over 2 months to finly get back with me. I demanded to speak with the store director. No help I had to take store credit.

An amazing group of people work here. I have a great experience each time I come here. I like how all of their products are interactive so you can try before you buy.

My experience with PIRCH has been wonderful. I worked with a gentleman named Jake who manages the «b-​list» items, like floor models, open boxes and what not and the experience I had locating the items I wanted both b-​list and retail couldn’t have went any better. I highly recommend giving them a call or dropping them an email, no matter what part of the US you live in and see what they might be able locate for your project. Of course, if you’re not local you will miss out on the free drinks!

The staff is very friendly and the showroom is breathtaking. My wife and I could have walked around the showroom all of Wednesday afternoon. The Pirch is most certainly where we’ll visit to meet all our kitchen, bath and outdoor living needs. We briefly spoke to Joe Wilson who was very courteous and welcoming.

Lovely showroom, layout, and service. I came here hoping Pirch carried a spare hose for my Miele vacuum. The gentleman working in the Miele section of the store kindly took my request. After confirming there were none in stock, he called 2 vac stores to see if they had it. Unfortunately, none of them did. Although I left the store with nothing, the awesome service and the pleasant interaction was enough to make this trip not be a complete wash. I wish I got the name of the gentleman who helped me so that I can properly acknowledge and thank his exceptional service!

Aaron Shelton is our official advisor! He is very knowledgeable and helpful, not to mention he is kind and he made our visit special. We learned more about the store and products today than we did in any of our previous visits. We live in OK and drive 5+ hrs to visit the store. We love it! We plan to bring our contractor next time so that he can get all his questions answered as well before we start the next remodel project. Today we actually asked Aaron to put us in the system officially because we loved working with him and want to continue to work with him through future projects! Thanks Aaron for a great visit, the wealth of information you shared and just for being awesome! We look forward to our next visit and will plan it with you so that we can have lunch while we plan! We will be recommending the store/​company to many in the future.

This is a nice home design store for the kitchens and bathrooms out there. It’s not the most high-​end store I’ve seen ever, but it broaches many is them. The prices are definitely high end though, having found a model gas stove and oven for nearly $ 15,000. Talk about that!
While it’s a lovely and a really large store, they seem to be interactive and engaging toward shoppers in a level I haven’t seen of that made me appreciate this place more. Want to see how the shower heads run with water? Check! Want to see a live high-​end kitchen demonstration with cooking involved? Check! And how about a complimentary coffee bar that includes a cappuccino made fresh using a powerful espresso machine, or sipping a jalapeño-​and-​cilantro-​infused limeade? Check!
Well geez, you had me at the cappuccino by itself!

They are very professional & courteous. The bonus is they have a complimentary espresso /​coffee for all customers. You guys rocks !

If I was rich, I’d buy everything in here. It’s so nice. My favorite thing about this place is the complimentary drinks and coffee. Yah to the cheap girl in me! The staff is nice and welcoming. The place is easy the browse and spacious. They have cooking classes on the weekend that I really wanna go to.
I’m not giving them 5 stars bc I can’t afford anything here [insert tears], but I do like to look around and find inspiration. Inspiration to be rich that is… le sigh.

Wow, this place is amazing. This store is literally «goals» I come here and picture how I want my dream house to be… one day… Most of the facets and shower heads actually work when you turn on the water, which is really cool cause you can see how they would function in your house.
There are two complimentary coffee bars at both entrances of the store which, yes are completely complimentary. I’m not talking packet coffee or keurig packets, I’m talking coffees/​lattes/​mochas made from a real espresso machine. If coffee ain’t your favorite they also have seasonal waters and teas.
There’s a food demo in their inside grill showing which I haven’t been able to experience yet but I hear it’s at 3 PM everyday. Be sure to stop by and check out this super cool store when you’re in the mall and stop by for some free coffee.

If I could afford the many wonderful appliances in this place I would buy. However, with that said the employees were incredibly kind and helpful even when I was honest that I was simply looking.
My favorite part is the coffee bar. I’m not going to buy anything and you offer me free coffee. And not just free coffee but GREAT coffee. The barista was very friendly and also let me try their Rosemary infused Earl Grey tea, which I could drink by the gallon if he let me.

Professional people that know about the products they sell.
Pirch has a huge selection of high end appliances and fixtures. They have just about all of them on display with a working floor model.
Found something online that is cheaper? They price match!
The sales floor personnel know their products and strive to help you understand what you are looking for. They even help compare products so you know what you need. They have specialised personnel that are from the companies themselves! So you always know you are getting accurate information!
They also offer complimentary beverages at the two beverage locations found within the store and the batista’s are always ready to help with information or a beverage with a smile!
They have different styles of cabinetry as well as counter tops. They pretty much offer the whole house experience!

As my friends would likely tell you, I am obsessed with Pirch. I get a high just from browsing their many appliances, even if I’m showing them to a client and not purchasing for myself. Heather is the sales associate I generally work with, and she’s great at finding me exactly what I’m looking for, and at offering comparable items to make sure I’m getting the best for my (or my client’s) money.
Someone who might often get overlooked, however, offers some of the best customer service I’ve found in any store lately. Chase, the friendly «Barista of Joy» who is constantly smiling and welcoming guests into the store always makes my day. Even if I don’t need a drink, I try to walk by and say hello. He finds a way to welcome every guest that comes through the doors with a smile, no matter how busy he is. Since there’s no tip jar on the café counter, this little review will have to do!

A lavish show room that features high-​end plumbing fixtures, lighting and appliances. Many of these elements are connected so that you can see, feel and experience the full functionality. Upon entering there is a barista that offers free coffee from a really fancy coffee machine. They occasionally have small events throughout the month such as cooking classes for adults and children and other functions.

Ok i give 5 star bc the name makes sense now that the CEO schooled me.
(Yelp! Don’t make my short review a tip instead of a review, just bc it’s short! That’s discrimination based on length! And if the review is made into a tip instead, the 5 stars won’t count in the store’s star average! Not cool, thank you.)

This store is just beautiful and the staff is extremely welcoming without being pushy or trying to sell you anything. When you first walk in, you will be greeted by smiling faces at the coffee bar and these people want nothing more than to make you the complementary beverage of your choice.
On one occasion, my husband spent 20 minutes talking to one of the employees about the «living wall» and the man never tried to sell us anything.
I took a cooking class at this location too. There were three chefs and approximately 12 students. All of the ingredients wer locally sourced and we got to eat the full meal when it was ready. The cooking classes have a wait list so you’ll have to sign up well in advance. It’s worth it!

So, I don’t Unilocal,but since we are new to Dallas and this seems to be the thing to do when you are blown away by an experience… I need to begin with PIRCH, located in Northpark Mall. We are building our dream home and the process has been frustrating and more complicated then we imagined. Our neighbors suggested PIRCH, so needing guidance and assistance immediately, we ventured forward.
It has been our best move yet. While the 32,000 sq.\ft showroom can be overwhelming, we were introduced to John Thompson, Lifestyle Advisor. A fellow Maryland transplant with possibly more construction experience then our GC and answered my wife’s questions swiftly and with considerable confidence which was refreshing to us. We wanted several MODERN design elements that John understood and helped us select several plumbing fixtures that we had never heard of and made the process fun and entertaining. The fact that he knew what the builder needed and how everything went together behind the walls, was a relief for us. And the fact that my wife was getting cooking advise from several onsite Chefs was an unexpected plus. See you guys on Sourcing Saturday’s!
On our way out, John introduced us to T. J Mullally, Assistant Store Director, who’s energy and enthusiasm for the store left us feeling invigorated and safe. Yes, safe. When spending this amount of money you tend to second guess selections and pricing. T.J. went out of his way during our conversation to ensure that our level of satisfaction will not stop until WE are satisfied. He then handed us his card … A great experience, great showroom with great, knowledgeable people.
Thanks EVERYONE!

If I had to describe Pirch, I would say it is a combination of Restoration Hardware, Williams Sonoma, and Lowe’s. Hang on… stay with me here.
I first ventured in a couple of months ago when I was roaming Northpark with a friend. We were immediately offered a complimentary coffee. No, it was not a sample day or a special event, this is what they do. There are actually two coffee bars, and an entrance the leads directly in from the back parking lot.
When you walk by the store front, you will see a beautifully modern, loft-​like space full of amazing Kitchen, Bath, and Outdoor furniture and fixtures. It’s almost like you go into an open house of a really high end home, except that you get a chance to wander and play with everything. They have shower displays where you can press a button and water comes out. There are beautiful kitchen displays where you can imagine what you would like to have in your dream home. They have toilets that play music and have heated seats. Beautiful tubs are all over as well as an amazing barbecue area. Everything is beautiful, but they want you to touch it and try it out.
Do you know what I love? There is no pressure. There are no salesmen following you around to try to make a sale. I have been in twice, and the same laid back gentleman has approached me to ask me how I am, see if I have questions, and shows me how to work whatever I am looking at. The last time it was a home dry cleaner machine. Pretty cool. This makes me want to refer people here.
Pirch makes you feel welcome and at home. If you are looking to do a kitchen or bath upgrade, check them out. If not, go in and plan for the future.