Principal Management Group

This HOA is awful! They cannot ever get billing right, EVER. Their phones don’t work when we call sometimes. They apply late fees for their mistakes and you have to go round and round to get them reversed. They cannot do anything efficiently and are absolutely awful!

As a senior Board Member, this company has surly shown me what property management is supposed to be like! Our manager is amazing, she takes the time to get to know us, and follows up on every request!

Having been in property management for over 30 years I expected to be treated with the same professionalism as in my own industry. However, the first time I spoke with our representative, he was less than professional and condescending. It was such a shock, but was a foreshadow of things to come. We have received multiple letters over the last 8 – 9 years in regards to our lawn that were sincerely insulting. When I called to ask them exactly what it was that was against the rules, I never received a phone call back. That is small in comparison to the final straw.
We received a «late fee» notice. After providing proof of our payment being on time, my calls were ignored. This continued for 7 months and each month we continued to receive more late notices and each month increased in more fees. After approximately 9 months of fighting this issue, we hired an attorney, who informed us of the HOA laws in Texas. We ending up paying over $ 4,000 and attorneys fees. It was devastating to learn that HOAs have that much power in Texas and that this company would deliberately take advantage of people simply because they could. In my own business our customers are treated with respect and each situation is dealt with professionalism and balanced good old fashion common sense and fairness.
This truly has been the worst experience we have ever had with an HOA. PLEASE do NOT consider this management company for your own good. Because there are dozens of other companies that are awesome and do right by both the property and the residents.

This company is just terrible! I just wanted to install a pergola in the backyard that I bought at Sam’s Club. It’s taken over 3 months and I still can’t get an approval or talk to someone about it. They just want you to fill out a form and then mail it in a wait. I waited a month just to have them send a letter saying that they needed a plat map. They should have asked for it on the original form in the first place. After I sent it to them, it’s been a month and still no word. Not even an acknowledgment that they received the plat map. No replies from my HOA manager either (Ginny North).

Absolute worst HOA company. I have lived in my house for 15 years and been dealing with this company the entire time. I have felt harassed and belittled by this company over and over throughout the years. I’m to a point where I’m completely fed up. The only good thing we have is a neighborhood pool that WE PAY for with our dues. The company messed up our pool cards and then sent out an email saying they would be at the pool on the same day the email was sent out from 4 – 6 to exchange cards. If you missed that small window you were out of luck because I had to go 30 miles to Dallas to get my new card and my neighbors who’ve went through mail have yet to get theirs. In fact several people have had issues. If this is the management company’s mess up then they need to make it less hassle to exchange the cards! But again this is typical of the behavior we’ve seen from this company time and again. I don’t write many reviews. This is my second so a company has to do really bad to warrant me taking the time to complain on them. This company needs a lot of work on how they treat their homeowners.

If could, I will give this HOA with no star. My roof has been leaking over 2 months. I have been calling and emailing to the customer services or property manager. Either one answered phone or cannot give me any updates on when they will have someone to fix my roof. I am paying my HOA due on time every month and expecting for some services, but not from this company. The lack of caring and fulfilling responsibilities makes the home owner really frustrating. We need to have a new property management.

On 1÷24÷2015 I received 2 separate «friendly reminder» notices that my December 2014 special assessment was not received, complete with a host of late fees (my first notification).
Problem is, our special assessment ended in November, which I paid electronically in October!
I sent our Principal property manager (Diane Olson) an email on ¹⁄₂₄ (same day friendly reminders were received) detailing my 12 assessment payments and asking that my account be credited. We have a new property «manager» just about yearly and have had one or two good ones in the past 6 years.
As of today, I have yet to even receive an acknowledgement that Diane got my e-​mail (or the follow-​up e-​mail sent). I followed up sending one of their «friendly reminders» back with a request to correct it. Again, no response/​follow-​up from anyone!
I then pulled up our property website to see if it showed any account info there. I found it and now instead of just removing the assessment/​late charges that were never due to begin with, they now are showing me with a $ 69 credit according to a rep named Jennifer that was kind enough to respond to a message sent to the office off of the property site. I explained the account should just show even but got nowhere.
Hey, the good news … at least I now know that someone actually does work there!
After 6 years with Principal Mgmt what I have come to expect is the norm … phone calls unanswered, voice mails unanswered, e-​mails go unacknowledged (still have not received one from ¹⁄₂₄), e-​mails unanswered, mail correspondence ignored, no apologies, no admission of mistakes and plenty of excuses!!!

HOA associations beware. This company is fantastic when it comes to collecting HOA dues but falls short in every where else when it come do delivering service. They claim to have a 24÷7÷365 help line but I wasn’t able to get help at 1030pm or 1130pm when I called and left messages. Even when I tried the next morning to reach them during business hours I still could only leave a message. I had to speak with a representative at another branch in North Richland Hills before I could actually speak to someone. That person didn’t have a way to speak with someone either.
I still haven’t been able to speak with someone and it’s 10:30am. I hope the leak they were supposed to take care of doesn’t cost me more than it would of if they had fixed it last night.
I just expect a little more when I pay $ 400/​month in HOA dues.

TERRIBLE, TERRIBLE, TERRIBLE! Same problem with getting a live person to answer. Front VM answers your call then to get to customer service via automated system you get voicemail again and that yields no return of your call. Thus, you will have to call them repeatedly to get to someone live. Friendliness varies when you do get to speak with someone there.
Here are problems I’ve experienced…
One occasion I had a rep. (returning my call) that was so rude; that I thought «How did this person actually get employed anywhere with that attitude/​phone demeanor.»
Work orders are taken and not addressed or even worse-​you call to place a work order and when you call back after it’s not been addressed/resolved…they have no record of you ever calling it in. Cld in one item 2 different times and finally… we fixed the issue ourselves despite it not being a problem on/​about our property; it was a simple fix for them regarding the common area within our community. What are these $ 600/​yr fees for again???
Also-​billing you erroneously for services. Accidently sent in a payment to them after receiving a bill for a service I thought was req’d by all HO’s in my community as a maintenance fee; but after contacting them-​found out it was for a svc that didn’t apply to me and I didn’t owe them. Instead of reimbursing my payment… I was sent another billing the next month again. After disregarding that; I recvd late notices w/​late fees incurred. Their resolve… for me to keep paying because they could not get their billing system to stop billing for at least 2 – 3 billing cycles; so asked me to keep paying for the next 2−3months; then reimbursed me back later! I received my funds back later… but how BACKWARDS is this!