Reckless Diesel Performance and Repair

pending final out come!

This whole business is a joke! That’s why they’ve gone from Dallas diesel, to fss diesel and now reckless diesel which I think fits these clowns best! They are unprofessional, they’re never on time (they show up late and leave early), forget the date they say your vehicle will be ready add on 2 weeks, a week if your lucky (because they are «short» on staff, nope just lazy), oh and let’s not forget how the receptionist will quote you a price you’ll sign and then all of a sudden a $ 300 fix will turn to a $ 900 fix, because of labor?! And when you go in to talk to someone about why your truck isn’t ready, and why the price went up they say it was a «miscommunication». You’ll probably be there in their office with 2 others who were told the same thing… (yes this happened when I went, 2 other ppl were there being told it was a «miscommunication»)… so with this being said they are a waste of time and money! It’s a shame I have to give them a star to warn ppl, of these rip offs!

Never again. I look for reasons to give people good reviews but I can’t for these guys. I’ve been told to meet them at certain times on three occasions and on all three occasions they have been late. Don’t expect anyone to be there at the time they say they will open because they will not. Since the programmer was installed service lights have been on and they can’t seem to fix it. They say just drop it off we will get it. The truck has been three full weeks a week at a time in their shop and still today the service light comes on, the light never came on before and now it dings too which FSS says they know why but they can’t seem to fix. You would think for $ 2000 they could be on time, open when they say and fix things when they say. You can call any number they have and not get an answer or a machine, as I type this I am here to drop off a truck at 10:00 AM per their appointment, it is 10:20 now and there is no one here. I will never come back and will not recommend them to anyone ever.
I’m editing this review to say they are doing what they can to fix the truck problem but this does not change the fact that no one was there on time and the hours are on the door so appointment or not some one should be there.

I just wanted to share my recent experience with FSS. I have a 2004 24V 5.9 Cummins and I noticed a small oil leak somewhere on the front of the engine. After calling around to several shops I ended up taking it to FSS. They diagnosed it as a faulty timing cover gasket and provided me a repair estimate of $ 367. Once they tore it down they noticed a small coolant leak coming from the water pump. Jeff called and asked if I wanted them to replace the water pump O-​ring. He also suggested that for preventative maintenance they replace the front crank seal as well. He explained that since everything was already tore down that there would be no additional labor costs for the extra repairs. Even with the extra work I had them do the total bill only came out to $ 283…$ 84 cheaper than the original estimate. Jeff and his crew are professional and honest. I’m completely satisfied and will definitely be going back to them for all future needs.