Resource One Credit Union

I used to like this place. I had an auto loan that I paid it off according to their payoff quote. They added another day or two of interest, about $ 9.00. I called and paid that off, while being charged a $ 7.00 fee on top of that for using their phone service. The idiot left one cent outstanding on the loan. Yes, one cent and they won’t mail my title to me. I have to go to the Credit Union and give these idiots one cent to get my car title. The phone person was completely rude and said it’s their fault but my problem. They’ve lost my business for LIFE.

Very poor customer service and not typical of a credit union. I applied for a loan online recently. Was never contacted until I contact R1 4 days after I applied. I even proactively sent some documentation to the loan officer that was assigned to my loan. I never even got a response from my email. I chatted online with an agent who was extremely rude. All I wanted to know was the status of my loan application. She told me I had to speak with my loan officer. I ended that chat and started a new chat and the next agent gave me the status of my loan application. I’ve been a member for many years and the service has gone downhill. I rarely visit a branch location but when I did the staff was not warm or engaging. Will be taking my business elsewhere to a credit union who values my membership. Unless you want to be treated like a bank customer, I would not recommend Resource One CU to anyone.

Only ran in and out but teller was rude didn’t greet me when I walked up and didn’t thank me when I finished my transaction. I just overall didn’t feel wanted or my business appreciated. It really isn’t that hard to speak or even smile esp when it is supposed to be part of your job.