Sears Auto Center

This place sucks, they have rude service and the prices are ridiculous. I went to get my tire changed on my 2006 Toyota Camry and they said it would take an hour and a half to do it and it would cost 100 dollars. When something is overpriced it should come with speedy and polite service ànd then i will pay for it. Right across the street is another tire shop its awesome they patched the tire for ten bucks and i was out of their in 10 minutes

I will preface this by saying: avoid any interaction with Patrick. He’s very rude and inconsiderate; definitely not someone I would ever employ.
This last time I was in for new tires; I talked to Valeria I think her name is and she as very nice. While I was being helped by her, the managers were goofing around and talking loudly about random things behind her. I was told to come back in an hour so I did.
My car was ready so I hoped in. For the second time, my car smelt badly, it was grease stains on it, and there were two blue microfiber towels left behind covered in grease. Whatever I thought, I just wanted to get home with the new tires that I needed badly.
Upon opening my trunk I realized my spare had been tossed in there on top of the plywood cover, which it damaged, and subsequently broke a spark plug cover.
I called back and spoke to Brandi who informed me that Patrick was there… Patrick is never there. He is always out of the shop or at another shop or at lunch. I was told he would call me back within 30 minutes. I never got a call which wasn’t surprising.
I called the next day and spoke with Valeria. She was nice and helpful until she put me on hold and Patrick picked up. I began to tell him the problem when he proceeded to speak over with in a very rude tone and not let me finish. When I asked him what he said bc I was speaking and did not hear him, he refused to repeat himself and instead answered me with «well what is that you want me to do?» As a manager, it’s HIS job to rectify the situation. It is HIS job to come up with a solution. Instead of apologizing for the problems, he proceeded to talk over me and deny whatever was done. He made it clear Brandi spoke to him about the situation and it was hilarious to me that he wasn’t even going to bother calling me back. I spoke to corporate and will be returning to another auto center to have my problem fixed.
This location is a joke.
It’s a franchise so you know how that goes…
If you have any problems speak to the general manager, call the store not the shop. Brandi and Patrick are clearly both uneducated in automotive and both provide poor customer service. Save yourself the headache.

I ordered my tires and had them shipped to this location. I had an appointment for 12 pm to get them put on. It took them 15 minutes to acknowledge me and ask me what they could help me with. They then took over 2 hours to put the tires on my car. In fact when I pulled up to get my car they were just now removing my old tires and putting the new ones on. To top it off when I got in my car it was dirty, and smelled awful. I wouldn’t recommend coming here for any form of service.

Had to stop here to get a tire fixed on my horse trailer. I’m carrying a sick horse. They «can’t «change because they don’t know if they have jack that would lift the trailer??? This is Sears Auto Center right? They can only put a new tire on a rim and that will take them an hour!!! Gary Gary Polito has to change it himself. As we wait in the cold and rain. Gee not the good old Sears I grew up with

This has been by far the worse car service place I’ve ever been to and the manager Patrick needs to be trained on how to exhibit professionalism while resolving conflict. I took my vehicle there with hopes of getting my car fixed because it was running hot. It took about two weeks to «repair» my vehicle. I was told I needed a new water pump and my wires needed to be replaced. The cost of these repairs as reflected on my receipt stated 570 dollars for the water pump/​wiring and 570 dollars for labor. After I paid Sears over 1,000 dollars for these repairs my car ran hot again as I traveled back home three hours from Dallas and I had to pay to get it towed home. To solve this problem I took my car to another shop in my hometown because the Sears here didn’t fix coolant issues. Surprisingly, we discovered that my water pump had never been changed and was in fact the original water pump. I requested a refund from Sears of 570 dollars as reflected on my receipt and tow expenses. I was told by the manager Patrick that Sears was not going to refund me that amount and would only refund 250 dollars because that was not the cost of the water pump, that the general manager was not going to refund me anything, and rudely stated that the conversation between him and myself was «finito» as in finished.
I couldn’t believe a manager would actually speak to a customer in the manner that Patrick spoke to me. I was baffled over the fact that he suggested that the general manager wasn’t going to refund me any money so I should be happy with the «deal» he offered. The general manager did in fact reach out to me to solve the issue. He stated that the receipt was in error because of the way Patrick imputed it in the computer. However, I wasn’t refunded the 570 as stated on my receipt. I accepted the lesser amount from the General manager to be done with SEARS. I appreciate the general manager’s urgency and professionalism but I will never patronize the Sears on Preston in Dallas and I’m reluctant about patronizing other locations.

What a rip off. They worked on my truck, 2 days later my check engine light comes back on. I took them a code I got free from auto zone for free, sears wouldn’t guarantee there work unless I did their 79.99 diagnostic, the exact same thing auto zone did for free. After I payed for it they to me that they don’t do that kind of work. I had 2 knock sensors replaced and I wanted the wire harness that connects them to be replaced while they had it apart, they didn’t do it, I guess they forgot! 450 to replace sensors that didn’t work 79.99 to to me what auto zone did for free and my truck still not right. When I confronted the sales manager you ripped me off he said «I know»!
I read your last review of me and I know how you nut feel. What a jerk. Stay away from sears auto and if you do go there don’t Trust Patrick, he will rip you off and smile while he does it. Worst ever auto repair experience in my life. I’m 62

My car came back smelling like BO!
I always buy my car batteries at Sears. Their products and warranty are the best. However I was extremely disappointed with my most recent experience at the Auto Center when I went in for a battery warranty issue.
For one my car came back with really bad BO. The mechanic who drove the car probably didn’t shower for weeks. It reminded me of that Seinfeld episode! It was so bad I immediately took my car to a car wash and sprayed Febreeze all over the car. The car smelled really really bad.
The wait was also really bad. They took 4 hours to change the battery. If it was not that I had warranty I would have gone somewhere else where they value your time and business.
Lastly the auto center is in a really awful area with a really crappy mall. Talk about having nothing to do for 4 hours. After one hour I got an Über and went to the galleria.
Overall the experience was awful and I will never go to this location again. And honestly, I found out today that the batteries no longer have warranties longer than 3 years or are prorated after they expire so I no longer see the incentive in buying from Sears.
Poor Sears. What happened! I don’t see how they stay in business.

Had a puncture happen on the freeway and pulled into Sears to assess the damage. Not only did Sears Auto lend me a compressor to top up the air to limp the car through the parking lot to them, they got us right in and are patching it right now. Great customer service!

Brandi and Patrick were kind and super efficient. I needed an oil change in a rush and I was out of there in no time. I really appreciated the professionalism and speed. This is my new go-​to spot.

I came in for a battery and head previously had positive experiences with Sears. I checked in at 1045 according to the final invoice and my car was checked out at 11:05. However, when I finally asked about my car at 12:15, I was told it was ready. Upon reading the invoice I saw that I had wasted an hour because nobody came to talk to me. When I went back in to complain I was told «somebody should have told you something.» When I asked about the time frame, they said that «sometimes the technicians check out the vehicles when they’re not finished.» when I checked in I was asked why I had not been back to Sears in so many years. I was also invited to continue getting service there. I find no incentive to do so and don’t plan on it.

Its conception of customer service consists of relentlessly trying to up sell and cajole you into unnecessary add-​ons.
They’ll tell you something will take 45 minutes and keep you waiting for two and a half hours. Every single time.
The sticker prices on their tires are high, and though they’ll do internet price matching, they’ll insist you purchase their road hazard and alignment warranty.
Go to Flatt’s Shell; right across 635, it’s locally-​owned and operated, friendly, quick, and honest.

Not good.

I went to get a new battery for my Honda Fit. Waited in their crowded room for over an hour. They checked the battery and then told me they did not carry the correct battery for my car. Would have appreciated them telling me that before the wait. Will not go back there unless I am desperate

I needed an oil change and wanted to watch a movie at the same time do this was the perfect place. There was actually a 45 min wait but that didn’t phase me since I walked across to the amc. The guy that helped me was super friendly and even gave me a $ 10 coupon making my oil change $ 24, which I appreciate. When all was said and done he told me what I needed to update or fix but wasn’t overbearing or pushy about it. I will be going here for all my oil changes since it was hassle free.

They had what we needed, but between waiting for someone at check out, him answering all phonecalls and a string of questions (to register into their POS), we had to find a car battery ourselves carry it to the counter and then wait to be checked out. It could’ve been taken care of in 5 minutes not 25.

Took my track /​time trials car in for an alignment. Staff did not make a fuss about the specs I wanted or that I needed to sit it so the car so the cross weight was right.
The alignment tech listened to what I had to say and how I wanted each corner set up. Didn’t get mad when I told him .1* off spec was not good enough and it had to be exactly what I asked for.
He got it right in less than 45 minute which is the delta time at most race shops.

I had decent service but a poor experience with the amount of times I had to return for the same issue and they got a blue scratch on my car. and put a big oil smudge on my roof where the door grip is.
I had to come four times to get my AC fixed. Each time I was told they found the problem and a pretty big repair along with a pretty big bill followed each time. My total between the four trips was about $ 3700. Luckily my car is under warranty and I only had to pay about $ 300 of the bill.
The staff there is pretty nice, very apologetic and really tried to fix my AC each time. I just didn’t enjoy four trips for a total of 5 days without my car.
After my car was fixed (for real) I got home and noticed a big blue scratch on my front driver side area of my car. Guess who’s interior garage is blue? Lastly there is a big hand print of oil on my roof.
Unless you have to, do not come here… ever…

Went to Sears for just a basic tire rotation. My manual says to criss-​cross the front tires to the back. After seeing the tires going from front to back, I had questioned the service person up front. He went back to the mechanic to speak to him, then when he came back in he walked by me completely ignoring me. When I asked again, the individual kept walking saying he’s got it. Obviously not because the pattern didn’t change. After it was complete the mechanic walked by me in his strut saying nothing to me about my inquiry. Questioned the service guy again about his lack of customer service and received attitude from him.
Spoke with the manager and he says that when Sears does a tire rotation, it’s from front to back unless the customer requests differently. (as I did.) If the first individual would have mentioned that to me we wouldn’t have had a problem. If they would have done what I asked we wouldn’t have had a problem. The manager stated that he was new to this location and he’s trying to work on all the problems with lack of customer service from previous managers. I wish him the best of luck.
Not all of us are ignorant on how to do things. Maybe we just don’t have the time or location to do the job at hand. To treat us like we are is an absolute insult. This wasn’t the first problem I’ve had with this particular Sears. I don’t think I’ll be returning.

To lessen the amount of expletives in my review (ones that I certainly think are needed) I will simply give a summary of my experience with Sears Auto Center today.
1:30pm — I see Sears Auto Center on Unilocal has high ratings, I find a Valpak coupon for a $ 12.99 oil change and head on over.
2:00pm — I arrive at Sears Auto Center and go inside where there is 4 registers but only one employee visible. I go to that employee and patiently wait as he has a conversation with (what looks like) a friend.
2:15pm — The employee finally asks me what I want and I ask for an oil change, he directs me to another employee that comes out from the back. I ask this employee for an oil change (with the coupon) and he writes up the work order and tells me to be back in 1 hour.
3:00pm — I come back to Sears Auto Center to see my car parked in front. I head inside and see the employee that wrote up the work order busy with another customer so I wait. He finishes with that customer and tells me «I’ll be right with you, I just have to go to the back for a minute.»
3:30pm — After watching many people come in and waiting for an employee to show up at a register I talk to a man who has been waiting for about 2 hours for his keys. Finally the employee I talked to comes out and helps me. As he is about to swipe my card I see some notes on the work order. I ask him about them and he replies «Oh, well it looks like they didn’t do the oil change because you have no oil in your car and there are numerous leaks in the front of the engine.» After asking him a couple of other questions I ask what I should do, he replies «I dunno, I guess just take it to the dealership or something.» (Keep in mind this is a 2003 Toyota Matrix, I can’t go back to the dealership.)
Basically I spent over an hour and a half just standing around waiting for Sears to do the oil change (which they didn’t) and waiting for an employee to show up. I would HIGHLY RECOMMEND THAT YOU STAY FAR AWAY FROM THIS PLACE. It would have been great if this place called me to let me know that my car was not serviceable (they took my cell number with the work order).

When my car died for the second time I knew I needed to buy a battery, ugh! Since Sears Auto Center was on the way home I thought I would give it a try.
Upon entering I was greeted quickly but then had to wait awhile before someone helped with my issue. When I was helped they offered me different priced batteries and told me it wouldn’t take long to change. I think I waited about 30 minutes and the car was ready.
Not sure how their services are, but for a battery I would definitely go back.