Service King Collision Repair of NW Dallas/I-35

The people who work here are simply the worst. The receptionist is completely unprofessional and just plain ghetto. Derek Horn, one of the service advisors, is unprofessional and shady. He supposedly ordered a part for me over a month ago and it still hasn’t arrived. This is to replace a part they already repaired several months ago. They are completely terrible to deal with and unhelpful. Service King needs to seriously re-​train these people.

After an unfortunate parking blunder, I needed to head over to my German-​oriented dealership for bumper replacement. They quoted me $ 1,500 for a new bumper with all the trimmings. But also, they couldn’t work on my car for at least a month (they still backed up from the hail damage Dallas had back in June)…
So I decided to roll the dice and take my car to Service King, as they promised to return the car within a week good as new. I’ve always been leery of Service King because the logo is just to damn hokey looking; like someone’s grandfather from the 50s sketched something out in crayon and they decided to just keep it for their logo. I know that’s not a great reason to build prejudice against the joint, but hey it looked like amateur hour to me.
I pulled my car up and it was anything BUT amateur hour! They knew who I was, what I was in for. They immediately started looking at the damage, taking pictures, etc, in prep for accepting the car into their shop. I asked to see if they could get out a couple door dings to boot.
I was (and still am) very impressed with this company. Not only do they have a website showing where your car is in the repair process, they also have a web cam on it – where you can actually watch your car get repaired! And when they return your repaired car it’s washed, waxed, and vacuumed. Surprising touch.
They did a perfect job. The new bumper looks as good as new, and the door dings are gone. Abel was my guy there and he really did a fantastic job overseeing my repair and communicating with me throughout the process. And in the end, they were able to replace the bumper for around $ 850 verses the dealership’s quote of $ 1,500.