Shapiro Diamonds

I recently had the pleasure of working with Lance Shapiro and Shapiro Diamonds for our engagement ring. From the very beginning at consultation, all the way to completion of the ring, was a seamless process, and Shapiro delivered with fabulous results! Lance knows the diamond business well, is very experienced, and isn’t out to ‘screw you’ like some people. He is cost conscious with the customer in mind, delivers a fantastic product, and allows you to customize your jewelry with what you have in mind. And the most important thing is my fiancé loves the ring. I can assure anyone they would not be disappointed with Lance and service Shapiro Diamonds delivers.

This review is a little late but better late than never! My husband and I went to Lance after sending out a TON of requests to jewelers across DFW for my engagement and our wedding rings. We were very specific about the engraving and filigree work and we wanted them in platinum. About half the jewelers wrote back and tried to talk us into doing the rings in white gold instead which is definitely not what we wanted. We eventually landed on Lance and went in for an appointment. We discussed specifics, timeline and price and decided to move forward. Lance lived up to everything he promised! The rings turned out beautifully. In fact, we thought they were such a great quality that for Christmas that year, my husband went back to Lance to get me diamond earrings. I had requested a special backing and Lance came through. I would highly recommend using Lance for any of your jewelry needs but especially if you need something unique or custom.

Lance is superb; he made my engagement ring in less then a week for less then half the price of what I would have had to pay in retail; and on top of that, he re-​sized it for free (since I grabbed the wrong ring for fitting) [and he re-​sized it in only a couple days!].
Not much to say, he’s just great.

Lance is hands down one of the best in Dallas. We went to the overpriced Robbins Brothers, then over to Marc Samuels, and then Diamond Doctor. We found an amazing Tacori ring at another store, and instead of buying it from there we took it Lance and he created the exact same ring with exceptional quality. He saved us THOUSANDS of DOLLARS just by taking off the Tacori name.
Also, an opportunity came up so I could propose in California. While it was a short timeline he had not problem meeting it. My finance can’t stop looking at her sparkly ring and we are extremely pleased. Go see Lance, it’s worth your time.

Shapiro diamonds is amazing! Not only was the process seamless and enjoyable when my husband and I purchased our wedding bands from them in 2012, but I call them three years later with pregnant swollen hands and a wedding band that won’t budge and he took such great care of me and my ring! Thanks Lance Shapiro!

Quit looking because you’re not going to find anyone better than Lance in Dallas. (Check all the other reviews saying the same.) He’s a solid dude and a total pro in every aspect of the process: his expertise on ring types, his honesty in negotiating a fair price (in both buying and selling), and the professionalism in customer service of both him and his staff. Rest easy and enjoy working with Lance on finding your ring. Best of luck.

Lance was an incredible guide for navigating the high pressure waters that is engagement ring shopping. He made me feel very relaxed, and was incredibly honest with me every step of the way. He had no problem telling me (politely) when I was being crazy, and let’s be clear: he was right. I’ll obviously be going back for the wedding bands, and I recommend everyone looking for a ring to start here. I could have saved days if I did.

Well, it’s been six short months since we ordered and received my second wedding band to celebrate our five-​month anniversary. Ordering was easy peasy. I communicated with Lance via email and telephone (when I was in the US). Lance used measurements and other details from our original wedding band. He then mailed the ring to a relative’s address and my husband collected it on a recent trip to the US. My first look at the band was when it arrived back in the UK. It’s full of awesomeness just like my other two rings!

My fiancé went to Lance Shapiro for my engagement ring and I couldn’t be happier. Recommendations from his close friends have quickly made him the «family jeweler» in our close-​knit circle. And it’s easy to see why.
It’s a family-​owned business that really gets the importance of such a significant purchase. Obviously I wasn’t there during the meetings to create and design the ring, but I did return with him after his proposal to inquire about a few things and to get resized down ¼ a size. Still, without me present during the initial visits, he asked my fiancé many questions about my style, interest, name, and our story to get a better idea of who we were as a couple. I appreciated that. He also sketched many designs and discussed what I would like until my fiancé got it right.
My ring is a gorgeous 1.5 carat round brilliant diamond with incredible clarity that seems to sparkle in every light. It’s fixed on a white gold custom band with a style that I have never seen before. It’s classic, sparkly and unique. Because Lance has such an incredible selection of diamonds, operates in a beautiful upscale, personalized, yet very intimate environment, and has taken the time to know us we are very likely to continue using him for our wedding bands (and hopefully a pair of diamond earrings) in our near future. His diamonds are wholesale so you know you are getting a good value compared to the mega jeweler store markup, especially considering the quality and options you get here. Their custom diamond engagement rings begin at $ 5,000 and go up from there, so you can imagine the quality of product he is committed to carrying.
He was recommended to us and we are very pleased, so naturally I’d like to share the recommendation with my fellow Unilocalers.

I can’t say enough good things about this business.
Honestly, I almost passed them over, because everything about their luxurious website (especially the high-​end photos of their showroom) screamed «out of your budget.»
But a friend insisted I make an appointment, and when I walked in, I was instantly put at easy by Lance and Kendra. They are as nice, and down-​to-​earth, and low-​pressure as anyone I’ve done business with.
Best of all, when I told Lance what my microscopic budget was, he didn’t faint! He got right to work, and found the best stone for my money, and (based on some photos I provided) designed a setting that was EXACTLY what my fiancé was hoping for.
On time, on budget, with no haggling or hassles. And a final product that looks FAR more valuable than what I paid for it.

Lance is and amazing person to work with! My fiancé purposed with an amazing ring custom designed by Lance and himself that completely took my breath away. And still, a year later, people that have seen it millions of time are still amazed by it as well!
We are now in the process of designing our wedding bands and the process is easy and care free. Lance is very straight forward about design and is very keen at picking up on creative cues you have as well. He understood immediately what I wanted for a wedding band and knew how to make it even better.
I can’t wait to see the wedding bands and am very excited to keep having work done by Lance in the future!

Lance designed my engagement ring 5 years ago. It was gorgeous and when my husband proposed to me, I loved it. However, after a few months, my fiancé’ felt like it needed a little something more as the band was a simple band with no embellishments.
We met with Lance, he gave us some ideas of what he could do with my ring and a few weeks later it was done. My ring was gorgeous the day we picked it up and I get complements on it almost every time I am in public. If you would like a more custom and boutique jewelry experience — visit Lance.

My partner and I ordered our wedding rings through Shapiro Diamonds and couldn’t be happier. We had a one-​on-​one meeting with Lance, who «interviewed» us to gauge our interests, lifestyles and other criteria to help pinpoint the right ring style and design for us.
Ultimately, we ended up with matching platinum bands that look and feel amazing. Also, we feel that they’re a good reflection of our personalities — one of us is a little flashy and the other pretty subdued/​conservative. The rings are a great balance of the two.

I have done business several times over the years with Shapiro Diamonds and I will continue to do business with them. From the first time I did business with them when they were just starting out to just a few months ago after years of success, they have the same warm, inviting, friendly disposition… not like some of the stuffy pretentious places in Dallas. They take their time getting to know you and your style. They work with you and are AMAZING at taking your ideas and developing the perfect piece. I have sent lots of business thier way and will continue to do so.
Great quality! Great service! And great prices! (And really lovely people to deal with)

I had an extremely pleasant experience when I bought my wife her engagement ring from Shapiro.
Lance did a great job at understanding exactly what my wife wanted in her ring. After meeting with Lance a few times, he assured me he would provide an engagement ring that would leave her speechless. When I picked up the ring, I was absolutely amazed. He picked up on little things that she liked and disliked from all of the different rings we looked at and created the perfect ring. My wife was in shock when I gave her the ring, it was exactly what she wanted. The ring was a little big when we first got it, and although my fiancée at the time did not want to let it out of her sight, Lance did a great job of getting it re-​sized (down to a 3.5) within a day or two.
Overall, Lance did an outstanding job at understanding my wife’s taste and was able to provide us with a beautiful ring. To all the guys out there who are looking at engagement rings, I highly suggest Lance at Shapiro. He has the ability to pick up on things that a normal guy could not, providing you with the perfect piece of jewelry that will make her heart melt, you will not be disappointed.

Lance, Jared here. I just want to say thank you for the immaculate diamond engagement ring you created for my new fiancé, Elonda. The attention to detail on the ring is second to none. I literally searched high and low for a quality ring and was very proud of the finished product you delivered. Anyone that I know of in need of a quality ring, I will be sending them your way… This thing gleams at all angles as you promised it would. Pics posted

I had a great experience with my recent purchase at Shapiro Diamonds.
I wanted a wedding band to match my unique engagement ring so I began researching custom options. It was going to be more cost effective and I would get exactly what I wanted by going the custom route.
Lance quickly responded to my inquiry with a quote and was extremely positive about being able to produce what I was looking for. He was always prompt and available via phone (although, never as inclined to communicate via email as I would have liked). He was also quick to make appointment time for me at all points in the process.
He needed my engagement ring throughout the process so that the band would match perfectly to the measurements of my existing ring and while I was sad to part with it for a whole month, he got it completed in just 3 weeks! In that time, in addition to creating my custom band, he cleaned and repaired some scratches on my engagement ring, without having been asked or anything! Just to be kind and show his quality of service.
My custom band is beautiful! It’s a little tight and he immediately offered to re-​size it for me (and he said to bring back my engagement ring and he’d clean it too).
I would recommend Shapiro Diamonds and Lance to any friend of mine!

WARNING: If you are considering Shapiro, at least look at the photos of an actual product Lance custom made for me that he considers «exceptional» work. A few are posted in the album above and there’s another link at the bottom of this review.
I’d give ZERO stars if I could. I went through the WHOLE process and ended up having to get a refund because my custom engagement ring was horrible, the experience frustrating and Lance tarnished my engagement.
1. The ring turned out to not even be custom b/​c all the specifications I gave him he didn’t follow in the final product, even though he assured me he understood what I wanted. i have all the email threads as proof and I even went in and pointed out with a pencil specific lines I did not want on the ring.
2. Service is unreliable and frustrating. I dealt with Lance the whole time and he made promises he could never keep. When the process started to drag on past a month we gave him a deadline b/​c we felt like we were being pushed back to the bottom of his queue. He’d set his own deadlines, and then not meet them. Sometimes he would not reply to our emails. My friend went with another jeweler and went through the whole process in under a month. Lance took three months.
3. Horrible workmanship! The «PLAT» that was inscribed inside the band looked like someone had sneezed in the middle of inscribing it. The side stones were bad quality so much that you could see inclusions and darkness with the naked eye and they weren’t even centered. There were dents in the band similar to hail damage and upon closer inspection, there were holes all over the ring! I found out later from another jeweler it was b/​c the platinum they used was recycled and the metal forms «pores» after being re-​melted over and over. They also noted that the ring was very poorly polished as there were scratches all over it. Metal was also warped making my engagement ring look nothing better than a piece of play jewelry.
4. when I sent LANCE an email detailing every thing that was wrong, he merely dismissed any wrongdoing and claimed the ring was «EXCEPTIONAL» and that I was being unreasonable.
You be the judge; here is an album of 23 pictures of this «exceptional» ring. The password is «nina» (in all lowercaps).

I will upgrade to two stars. Received a voicemail from Shapiro this morning stating they were sorry, they had been out of town for over a week. It would be good customer service to leave this information on their voicemail, but I do have to be fair and give them credit for at least calling me back.

Wow — this place is awesome!
My fiancé had my ring designed and made here and we are just in love with Lance and the whole team here at Shapiro diamonds. He really gets to know you and your partner and suggests what he think will meet not only your budget but your taste as well. We just had our wedding bands made and can’t say enough good things about the experience.
Visit their website for a photo book of custom rings he makes for clients, and you will not be disappointed by the quality of diamonds and craftmanship he has available. love it!