Sunrise Cleaners

Repeatedly I have used their coupon. Every time I have gone in it hasn’t been applied. These people are rude and dishonest. Pay 10 cents more for better.

I have no problem with the quality of their dry cleaning service, but I do have a problem with their customer service. They print coupons that say 50%off but then say «that’s already the price, half off.» So why did I print this coupon or cut it out of the paper? It’s deceiving, misleading, and a bunk approach to customer satisfaction. I just picked up my last $ 43 dollars worth of cleaning. I have about 30 shirts in my trunk to have cleaned, but I will not be getting them cleaned here! I will not be back.

I have been coming here for over 5 years. They know me by name when I come in and know exactly what to do with my clothes without me telling them. I drive past many other cleaners to come here.

I’ve gone here countless times, and it’s almost always a disappointment. They crinkle a substantial number of collars on my dress shirts, they stain brand new dress shirts (they’re supposed to take stains out – not add stains to brand new, originally stainless clothes!!), they shrink dress shirts sooner than other dry cleaners, their turnaround time can be kind of long, their customer service is hit-​or-​miss, and their prices aren’t really that much more competitive than other places. I highly doubt they do the dry cleaning on premises. They don’t add collar stays or those plastic pieces that go around the top collar button, which means every shirt collar is crinkled in multiple places. It’s just a disappointment. I’ve given up. I can handle no collar stays, but crinkling shirts and actually staining multiple shirts per batch is over the top. Worth the extra money to go to J’s Tailors down the street. For what it’s worth this is a real review – J’s is super expensive and I’m not so enthusiastic about their tailoring services ($$$) for the money. But J’s does get the dry cleaning right for a marginally higher price, which is worth it at the end of the year when I don’t have to toss out perfectly good shirts. (Did I mention they were brand new?)

Do not use this cleaners. I was promised my laundry would be ready 3 different times. FYI I still don’t have my clothes as of this posting. Rude and uncaring staff. Customer service is non existent at this establishment.

I have only good things to say about Sunrise. I’ve had next to no issues with the quality of the job they do cleaning my items. The girl who works the back counter always remembers my name, and starts pulling my order up as I walk in. I wish they had a website that detailed their services and hours of operation.

I’m a full grown adult, there’s no way my legs and arms are getting longer, so the only logical answer is that my hems are getting shorter.
This means they must be laundering them. On top of that, I have iron burns on the seams. There is no need to use an iron if they’re being dry cleaned… with steam.
Won’t be going back.

I stumbled across this business in March 2012. There was another dry cleaners nearby, so I dropped clothes off at both places. At the first shop, the gentleman seemed like he didn’t want to be bothered as he took my clothes and information. At Sunrise, I met Nicky, and she told me that I wouldn’t be disappointed with their service. After getting my clothes back from both shops, I decided to use Sunrise for my dry cleaning needs. The drop-​off/​pick up times are convenient, and they have same day service just about every day, except on Fridays. Their prices are very good, and when I did have an issue with a spot on a new shirt, she took it back without question, and the next day the shirt was back, and the spot had been immaculately removed!
I’m very pleased with their customer service, prices, and quality of work. If the parking lot was a little bigger, that would make things easier, but other than that, I’m happy!

We love Sunrise Cleaners. Have been going there twice a month (on average) since April 2011. Never had a problem. Always great service! Nikki who works the counter is so pleasant and always remembers our names.

Was in a hurry so I decided to pay the high prices. The building is really nice looking, sort of West Coast mid-​century modern. The prices are too high for a shirt though, 1.67 for 3 day turnaround. I miss the little lady at Fullers Cleaners off of Oak Lawn where it’s 99c to starch a shirt and one day service.

I don’t know why everyone else has problems with the lady that runs this place, she greets me and remembers my name every time I come in. I am a high volume frequent customer. Their prices are cheaper than everyone else around, especially when you bring in the Valu-​pack coupon.
I’ve had no problems with getting must stuff returned or with the quality of service.
Nothing spectacular, but I haven’t had the problems everyone else seems to have. You get what you pay for and I’m not willing to pay what someone like Bibbentuckers wants (ie. 2 – 3 times what my bill is here).

I’ve been using Sunrise Cleaners for everything from expensive to «I’m too lazy to handwash» clothes for over a year. I pick up and drop off every single week. I also went because of ValPak the first time. But the owner at the front desk couldn’t be nicer. She remembers me every week by name without my slip. (I always lose it) She also gives me the coupon price without a coupon for months now.
I couldn’t recommend anywhere more!!!

So I’ve been meaning to sign up to start writing my own reviews here on Unilocal but just hadn’t. Then when I read the reviews for Sunrise I knew I had to add my own.
As how everyone else got sucked in, I also headed there after receiving a Valpak coupon in the mail after searching for a good deal in the uptown/​downtown area. Why anyone would continue to go there after using up the coupon, I don’t know. When I walk in into an establishment, I expect to be greeted, especially if it’s a small place with just me and the employee. I walk in, and she doesn’t even look up. I say «Hello» and am looking at her to see where i should lay my stuff. She harshly points at the other table top from where she’s standing. I wait for her to finish whatever she’s doing and then she finally comes over to me. She rudely explains which coupons I can use after telling me I can’t use that one or this one (why’d you ask me which one I wanted to use then?!). I didn’t think it was all that reasonably priced even with the coupon. When I picked up my clothes I thought to myself, ain’t no way I’ll ever come back in here! I really don’t understand why this woman bothers to use Valpak to bring in some business when she’s only going to drive it away…

You remember the time when you got that feeling deep down in your gut saying Walk Away, but you are not sure what to do because the offer seems too good to pass up?
Well that’s exactly what happened to me last weekend when I stepped foot into Sunrise Cleaners in Uptown Dallas. I actually found out about them because they mailed a coupon via Valpak for $ 0.69 a shirt. Well the minute I walked in, I heard a frustrated customer leaving and the owner lady refusing to help him at all with a smirk on her face. I became a little nervous, so I asked her how long they had been in business and if my shirts were going to be ok. And her response was «I just opened today and I dont know if your shirts will come out ok or not.» Part of me already knew she was taking out the anger of the previous customer on me, but I was like «Mam, I am new to this area, so I apologize. I just want to know if you have been here for quite some time», and I asked where they actually did the Laundry /​Dry Cleaning? She got really offended by me asking these questions, which I think were ok to ask… (Please feel free to let me know if you think I shouldnt have)
Anyhow I really got a bad feeling and since I had 30 shirts in my hand out of which 10 of them I really, really, love, I could not risk leaving them there with someone who was mean to me but giving a heck of a deal.
I took some of them to Towngate Cleaners (who charges $ 1.29 a shirt w/​o dry cleaning and $ 0.99 a shirt with dry cleaning) and some to Dry Clean Super Center. Both of those places are much more professional and I highly recommend you NOT go to Sunset Cleaners! Or maybe Upset Cleaners is a better name for them. Wait their real name is Sunrise Cleaners. Darn!

I moved to the downtown Dallas area recently and after driving 18 miles to my old cleaners for a few months I knew I need to find something closer. I got a coupon in the mail for Sunrise Cleaners and decided to give it a try. HUGE MISTAKE!!!
The owner at the front desk is extremely rude and goes on to tell me all the reasons I can’t use my coupon for most of the clothes I brought in. But I was in a pinch and needed these items cleaned so I reluctantly left my clothes there. When I picked up my clothes one of the cuffs on a dress shirt had been cut and you can’t even imagine how unprofessional she was when denying they did the damage.
I was so mad at her, not because of the damage to the shirt — it was minimal, but because she has no earthly idea how to have a normal, rational conversation with someone!
I’ve never been back and thankfully found great service and reasonable prices at Dry Clean Super Center on Fitzhugh Ave.

I’m over it. The crappy customer service and broken buttons on my shirts outweigh the cost savings — even in these tough economic times. I now regularly go to Sunshine Laundry and Dry Cleaners on Maple Ave.

DO NOT, I repeat, DO NOT drop off your dry cleaning here. I dropped off 5 items and only received 4 items. I was basically told I was SOL b/​c the owner did not write down 5 items AFTER I dropped off my items and left the store. I would not chance losing anything at this establishment. There are plenty other cleaners that have an accountable process than this one. This has never happened to me before and I never thought it could. Don’t risk it. Go somewhere else!