T & T Appliance Services

American Home Shield is still dispatching this company, T&T Appliance services is completely incompetent. The guy came, didn’t call in route as promised, looked at my appliance, said he’d call AHS when he returned to the office, which is where he stated he was going next. He Didn’t call AHS until the next morning, called in an invalid part number. 48 hours later I discovered he had written down the incorrect model number, I emailed them informing them of his mistake. He’s still not in the office to look up the part to order. If you get assigned this company, cancel your service request and re-​request. This company is awful.

This company is a flat-​out joke. They are NEVER on time. I just tried to call their office to find out what order I’m in & the phone # is no longer a working #?! The techs think they are the best of the best when in fact they actually BROKE my expensive stainless steel super quiet dishwasher. Ended up having to call out GE repairman. They just couldn’t figure it out?! Now the motor leaked & am waiting for parts. They were 1 hour late for the appointment. Sometime between 11:00 & 4:00. The guy showed up 5:00!!! Really? He thought he was just a regular funny guy & kept cracking jokes. Could have been in & out in 15 minutes. Was finally gone 45 minutes later. Shut up & do your job! I really like our home warranty company but MUST they continue to send out this same crummy company? Avoid them at ALL COSTS!!! Will once again complain to the home warranty people about them.

AHS offered this contractor to me to repair my oven door. They were supposed to come out on Friday, 12/​20, between 1 – 5 p.m. I called them at 2:30, and the service tech had two calls before me, so I was figuring on near 5:00. At 7:30 p.m., no one had shown up or called. The company has not returned my calls either. I have contacted AHS to let them know about his vendor. Do not use and refuse their service. I just called the office and it’s not the job of the office staff to call the customer and let them know when the tech will arrive.

Avoid this company at all cost. Unprofessional, liars, and they don’t know how to treat customers at all. There are much better companies that can actually fix your home/​appliance issues. I would give zero stars if possible! Worst experience, ever.

Same as the others. AHS sent them out. They schedule my appointment between 9 and 1. I told them I work until 5am and this would be difficult for me. They said they are coming out first. Well, it’s 10:30 and nobody has shown up yet. I called their office and they said they had a meeting that ran over and the guy was getting his stuff together to come out. He would call 30 minutes before he arrived. Nobody told me he would call 30 minutes before he arrived. They said I was the first one on the list. Why would they say 9 – 1 when they don’t even leave the office before 10:30. Argh. I am so P. O’d. This place acts like they have so many customers they can’t be considerate enough to let you know when they are coming. The office manager should change her title to Office, don’t know how to manager. How can a business be run so terribly and still have customers?

More of the same for the other reviews. This place is aweful. I put in a service request through American Home Shield and it went to T&T Appliance. They had to go out two times for a service request on an oven not heating up and generally did not know what they were doing. I had to put in a 3^rd service request and now waiting for that debacle. When I talked to them directly, I could tell they were clueless. When I asked who ran the place, she told me «the receptionist runs the place»…Really? I had to ask again, she said the same. They are terrible!

My review is going to mirror all the other 4 but I am compelled to use this forum to lower my blood pressure and exorcise my pent up rage Here I go…
2÷08÷13 — Call American Home Shield to schedule a repair request. The coils on my Jenn Air range top have stopped heating. I was told I would receive a call within 48 business hours from T & T to set up an appointment.
02÷09÷13 — Received a call from T & T and appointment set for ⁰²⁄₁₂ between 1300 and 1600.
02÷12÷13 — Tech calls @ 1615 to say he is on the way. Sorry big guy, but I have to leave @ 1700. Appt rescheduled for 02÷13÷13 between 0900 and 1300.
02÷13÷13 — Mikae calls @ 1015 and is on the way. He arrives around 1030 and quickly diagnoses the problem as well as discovering that my downdraft fan is also not working. He will order the parts and I’ll be contacted for an install.
02÷18÷13 — I contact T & T for a status update, and am advised that the parts will be in on ⁰²⁄₂₁. I request that Mikae be the tech to come out and am assured that he will. Appt scheduled for ⁰²⁄₂₇ between 0900 and 1300.
02÷27÷13 — Tech arrives early in time frame, but it’s not Mikae. DJ was very professional, diligently attempting to finish the repair, but, long story short, either the wrong parts were ordered or wrong parts were sent. Arghhhhhhh.
03÷05÷13 — I call T & T and am told that the new parts have been received and appt scheduled for ⁰³⁄₀₇. NOTE — I had to make the phone call to get the status update.
03÷07÷13 — Mikae was the returning tech on this visit and again was early in the time window promised. He installs the parts, coils are heating, BUT, the downdraft fan will not turn off. It just runs, runs, and runs. Mikae determines another problem; the relay switch is bad. Even though the coils are heating, the power to my range still had to be shut off because of the bad relay switch which could short out. Another Arghhhhhh. Off to the order department AGAIN.
03÷15÷13 — I receive an email from AHS that T & T requested that AHS turn this repair over to another vendor more experienced with Jenn Air. Within minutes of that conversation, I receive a phone call from A1 Appliance to schedule an appointment. Not only did they have incorrect information as to the repair issues, when I advised what the problem was, they stated «oh, we don’t work on those kinds of repairs, sorry will turn this back to AHS».
That same afternoon, I receive a call from another contractor, American Home Services, to schedule an appointment, which is set for today 03 18 13. (Still waiting for them to show up !)
If one reads the other reviews on T & T, it is obvious that this is an unreliable contractor and I have contacted AHS to suggest that they remove this company from their vendor list.
Over a month now without a working range top. I haven’t figured out how to prepare several foods in the microwave yet. So hungry for some french toast :)
UPDATE — 03 18 13, American Home Services tech out today. Discovered that T & T had wired the new parts wrong. 45 minutes later I have a working range top. Yay and Yay !!! (Review to follow on American Home Services)

Just as others stated… This place is horrible. My worthless home warranty company American Home Shield uses them. We had a guy come out to fix our microwave which was shorting out sporadically. A unprofessional looking heavy set guy comes in and looks like he has no clue as to what the problem is. I tell him that I had researched it online and thought I knew what the issue was. Rather than listen, he says he wants to replace the two main components (keypad and board). He has to order them which takes 5 – 7 days. After 10 days I call T&T to see if my part came in. Sure enough it did and no one called to tell us. I schedule something for that week (another day off work).
Same screwball guy comes back out, calling me Dirk (I am tall and white-​only resemblance, not like I called him Fat Albert), and his board and keypad did not fix it. I told him again what I thought the issue was. He tells me no, and after 5 phone calls to his boss, he says he has to send a senior master tech out. Oh yeah… this guy asks me if I had any food he could have and ate brownies my wife had made. I only gave them to him because they were stale as hell.
Master tech comes out, says he found the problem (third day off work and he shows up a 6:30pm,…three hours late). Master tech, being the genius that he is says the issue is a door latch. It takes 7 more days for the door latch to come in. I asked if he would be the one to install it… he says he will be, he was not.
So 10 days go by… I call T&T appliance Service. I ask if my part is in, they say yes, then flip the script on me and say «we were wanting to see if we can schedule something for this week». They actually acted like it was them calling me. I say sure I would take a fourth day off work.
So sure enough, the Master tech who said he would come out to install the part he was so sure would fix the microwave doesn’t come and instead sends a new rookie. Well it looks like the master tech was as big of a joke. The part he said was faulty did not fix the issue.
Eventually after two months they give up and tell the home warranty company to send me a new microwave, that it cant be fixed.
I get a new microwave, fix the old one myself with a seven dollar part (the part I researched online and told them about all along).
WORTHLESS COMPANY, not sure how they are in business. Read the other reviews on here. BBB here I come.

Ok, where to start. We were hooked up with this company via our home warranty company to fix our dryer. Two technicians came out, one of them dressed like a rapper with pants hanging waaaaaaay off his rear. The lead technician diagnosed the problem as a bad thermal fuse and, of course, needed to order the part. EIGHT DAYS LATER we called to find out when the ef they would be coming back out. Note to callers: the standard greeting for their receptionist is ‘T & T Appliance Repair, can you hold?’ We were told that the person who ordered the part was ‘out in the field’ and the receptionist could not tell us if the part had been ordered. She also informed us that the guy who orders parts sometimes gets ‘in a zone’ and forgets to, you know, do his job. A day later, the techs came out, did not have the part and told us they were sent to our house as if we were a new service ticket that had never had a visit. After more back and forth, DJ Jazzy Jeff and the Fresh Prince came back, installed the part and left. Approximately 15 minutes after they left, the dryer stopped heating again. I called to schedule another visit (sigh). They were scheduled to come between 1 – 5. At 5:01 I called and asked where they were. I was put on hold for 20 minutes. I hung up, called back, and they were closed. At 6:30, DJ Jazzy Jeff called and said he was on his way and I told him not to bother because I called my home warranty company and got another vendor. In conclusion — AVOID AT ALL COSTS!

I used T & T for a dishwasher that was not cleaning. The first diagnose was a new motor, the 2^nd was that the water line had been crushed by the first repairman, the 3^rd was that there was too much soap. They have been out 4 times and for a 1 – 5 appointment we were not called before 6pm and they showed up between 7−8pm every time. The dishwasher is still not cleaning but since this was covered under a home warranty I am stuck because T & T is telling them there is nothing wrong with my dishwasher. This company is also not a member of the BBB so forget filing any complaint with someone to arbitrate any disagreements. STAY AWAY from this company!