The Glen at Highpoint

It is now called the Glen at Highpoint. Dirty carpets at move in supposedly shampooed. Wanted a refund and get out of there. They rejected my request and said they will contact the shampoo company to redo it and they did not redo it because they did not clean it in the first place so it is still dirty, nasty, and stained. I had plumbing isssues and leaks galore. took many weeks to repair them and then other places started leaking or stopped up etc. I have sent maintenance several requests and called their emergency hotline and no one gave a courtesy call… There are so many personal situations but I keep getting angrier as I write. I have gone in person to straighten things out and still 2 weeks waiting. Update~~WOW~~
I smelled smoke January 2^nd and called the fire department because the apartment was smoky and they could not locate the source and said to call the porter… The maintenance
finally showed up when he was in such a hurry that day He was not able to help. I did however receive a new fridge one and the door does not shut all the way and the food was thrown away… No response. They did allow an apartment to keep the frozen food until I got another one. That was nice. Also Management and leasing agents have no clue what they are doing so because of that and had to pay 400.00 extra on top of what I moved in with for the deposits for the pets. I paid 900.00 total before I could go in. It was mentioned whoever is in charge and looked at the invoice and never applied the 4,000 it. Every month is usually worse than the past one. Change of management and putting leasing agents to work that are not trained to
apartment business. They are always polite and helpful in person so that is a plus but the requests and questions are never answered. I have been told twice that they made mistakes on my ledger and Oh I did not catch that sorry!!! they say… I have to live there until November or pay 2 months xtra and over a thousand dollars to break the lease. I am not able because they will not allow to break the lease. They have all of my money and where am I going to go?

Pros: Walking distance to the DART rail service, Walmart, several restaurants, gas stations and a post office. Spacious apartments with a fire place and crown mouldings.
Cons: ROACH CITY, USA. this place is rampant with roaches and no matter how much it’s sprayed the apartments are still full of them. Walking down the pavement you’d better be careful of the loads of dog shit around; it’s really sick and disgusting.
Management has changed several times over the last few years and with each change it gets worse. The office staff now are just a bunch of unprofessional wannabes.
I had a flood almost two months ago in my apartment because of a faulty line in the dishwasher in the apartment above me and it flooded into my apartment. My kitchen counter and bar tops have been completely destroyed and yet no one has come to see about it even though I’ve stopped by the office at least three times already and called corporate several times. Priderock Management is a real shit company based in Florida. Avoid their properties if you can. They don’t have the decency to make sure things are okay. My living room has been a complete mess because of this flood and there’s nothing I can do.
I really hope this mess can be fixed before I have to get legal help. I don’t want to take it to this but I will if I have to.

You get what you pay for at The Falls.
I am writing this review on my way out into a permanent home after 3+ years at the complex. During my stint, Management has changed multiple times, each with their own sad attempt to make this place more «modern» or «resident friendly». At the end of the day, The Falls is an economical living choice, nothing else.
Online pictures are a fantasy. The main pool as been out of service 100% of the time that I lived here. Catwalks on the third floor are sturdy but sketchy. If I had to venture a guess, above average crime rates, mainly auto related.
But any apt complex is as good as the people that live there. You are going to be neighboring with low income families, and that speaks for itself.
By no means is this a high demand complex. The Falls should definitely be a temporary living arrangement.

I have been living here for almost two months and was waiting to write a review until I had a feel for the place. So far it has been nothing like the others have described it. At move-​in everything was fine except for an a/​c issue, which maintenance addressed that day. I have no roaches or any other bug issues, and the apartment is in good condition. The neighbors have all been friendly and no one has caused me any problems. It’s not perfect, though. I live near the main pool and the noise has been an issue (as well as other rules being broken), and I think many people who go there after hours do not live here. I blame management for not having locks on the gates and enforcing the rules. Things seem to be improving so I am hoping they are realizing they need to step it up. Overall though, you get what you pay for. It’s a good deal in a good location, and the tradeoff seems to be you get more families, more noise, and possibly a couple more security issues (though since I’m not from here, I don’t know what is isolated to the Falls and what is just the area). I might have been able to do better, but for my budget it’s working out fine.

If you don’t mind roaches — this is the place for you — I needed an apartment for a short period while I sold my house in NC and rented a one bedroom — roaches in my kitchen, microwave, bathroom — they treated, but unless you are treating an entire building you are not going to solve the problem — roaches are not slowing down and I am not seeing any that have died —
I have not taken my clothes out of boxes because I am afraid that Orkin cannot treat the cracks in the cupboards if I have clothes and dishes in the cupboards — I shake my clothes agressively because I am afraid that I will have roaches in a pant leg. It creeps me out.
Water pressure — at peak times of the day — 7am — dribbles from the shower head — absolutely no water pressure — (I am not overstating the facts — water actually rolls down the shower head — it does not spray) — water is luke warm to cool at those times — Water running in the kitchen sink has to be stirred with your hand to create bubbles from the dishwashing soap.
The office staff is petty. .. (Susie) — an argument on day one very rude.
Parking is terrible — close, limited, dummpster has trash laying around it all of the time — mail room has not been cleaned in months — trash can overflowing and adds all over the floor —
A rating of 1 is too high for this roach infested community. Money better spent elsewhere — filthy!!!

I lived here from Jan 8 to Dec 15, 2005 as part of Student Housing thru the Art Institute of Dallas.
1 Bdrm unit smaller than unit I was showed in Nov. Claim they were told by AI Housing Director (AIHD) to show the larger 1 Bdrm even though not everyone gets it. AIHD then turns around & denies this
Apartment was not cleaned or inspected prior to my arrival.
a. Knee high pile of trash (including molded cups, food, eggs) in patio storage unit.
b. Heater didn’t work. Called for 4 days before complex came to fix it.
d. Flower pot full of cigarette butts & Christmas lights, Refrigerator & pantry full of food left from previous resident.
e. Numerous carpet stains & stuff stuck in the carpet.
Maintenance came in to replace patio light & left sliding glass WIDE door open while I wasn’t home. Sliding glass door didn’t lock for at least three weeks. Maintenance also walked into my apartment while I was in the shower.
Had to spend over $ 200 to have out of date washer/​dryer electrical connections fixed.
Bathroom sink leaked for 11 mo. Water leak in linen closet… told it was from my washing machine, no where near said closet.
Electrical boxes not labeled for TXU. TXU therefore turned off my electricity instead of neighbors. I called the receptionist, office, RA, & AIHD. No response until my mother called the President of The Art Institute. Did not have electricity for over 5 hours & was late to class & homework was unable to be completed.
Indoor electrical problems; apartments suffer from random electricity outages for no reason.
AIHD called & claimed he was going to charge my account for excessive electricity bills. Thermostat still not working after living here for 3 mo; heat to 90 F or chill to 50 F because the thermostat would not cut off, not fixed until April. Common sense; one person in 648 sq ft could not possibly run up $ 300+ electricity bills if everything was working correctly.
Oven never fixed; Baking anything over 350 F caused the smoke alarm to go off. Smoke Alarm also went off when drying clothes
Office signed for packages without notifying tenant. Signing means they take responsibility for getting the packages to the tenant. They claim we should know when we are going to have something delivered, which is ridiculous. I had a present from my Nana held hostage for over 3 mo. because I didn’t know it was there. They legally do not have the right to sign for packages that are addressed to YOU without your written consent.
Office keeps sporadic hours & is never there when I can pick up hostage packages. When you do arrive to pick up packages, they can not find them. Two packages were completely lost. Office closes without notice, yet they can serve notice to residents about «drunken parties» at Pubs.
Office routinely does not allow FedEx, UPS, DHL & other courier services in the gate so that those couriers are able to leave notice on our door.
Office calls AIHD every time a student goes into the office for anything.
Office demanded I remove patio furniture not visible from parking lot & remove my «dead plants» from patio, they were not dead, were herbs.
Office refused to send monthly statements for alarm system. By law, I do not have to pay for a bill that I have not received a statement for.
I come home to no parking spaces available. The lease said they would tow cars without parking permits, but they do not… but told me to call a tow truck when I was changing a flat tire. Security Access Gates never worked.
Upstairs neighbors (also students) were lighting fireworks inside their apartment & throwing them out the windows at our cars. The gun powder smell would infiltrate into my apartment.
Sept 1, 05 Intruder shot security guard. Security Guard killed intruder. The next week, office disarmed the security officers.
Oct 16, 05. Body pulled out of unit — had been dead for over a week from heroine overdose. No one knew until she started smelling, although there were newspapers & notes & stuff piled up at her front door. Apparently the people she was with when she took the heroine are also residents who sat there & watched her die, took her key, locked the front door & left & didn’t tell anybody.
Oct 31, 05. Neighbor had LSD slipped into drink at Halloween Party in Club House.
Drug deals are rampant & visible & complex is home to many drug dealers. Not safe for students. Units inspected for alcohol; regardless of age… but smell of marijuana overlooked.
Maintenance entered my apartment, set off my alarm & Office did not answer when Network Multifamily called to check. Network Multifamily sent Dallas PD to my unit & I returned home to three bright orange «False Alarm Notice» stickers on my door. After three stickers, DPD starts sending you bills for fines. Office still hasn’t paid these fines.
When I called Office Staff to have them come remove the stickers from my front door, they just painted over them.