The Margarita Masters

I should have known from the outset that dealing with Brenda and Margarita Masters would not have been my best choice. It took several attempts to reach her and book our event as she is not the most prompt at returning calls. I moved on with the reservation none the less. We agreed to have the machine delivered at noon on 12−20−15 as I had other errands to run that afternoon before our company party at 5pm. When 2pm came and went with no machine delivery I called Brenda and she said she was just getting ready to call me as they had truck problems. The machine was delivered at 3pm. The delivery person hooked up the machine and got it running, but by the time the party started at 5pm the margaritas were all water and no slush. When I contacted them they said the machine was brand new and should work. We got thru the party with no frozen margaritas. When the delivery person picked up the machine the next day he said someone would be back in touch to discuss the credit/​adjustment as I did pay $ 167 upon delivery. Did not hear from anyone and my 2 attempts to reach them came up empty. No return call from Brenda and the technician said the machine works. Needless to say I will not be using this company again and will certainly not recommend them.

Great customer relations after Brenda saw my evaluation on Unilocal.She responded w/​an apology and a certificate for a complimentary rental. I will try them again!

We recently hosted a Cinco de Mayo party for around 40 people. Lo and behold, the main attraction was the margarita machine rented from the Margarita Masters. We used the Margarita Gold mix, which everyone complimented and loved — so much so that we went through two batches of it!
Brenda and her team are wonderful. Although Brenda’s voicemail was not working, we were able to easily communicate with her via text message and e-​mail. Her delivery team was also prompt and courteous (for both pick up and delivery).
We received so many requests to make this party an annual party, which I’m sure was in big part to the Margarita Masters. One thing is for certain — when we do this party next year, Brenda from Margarita Masters will be the first person I call.

We used their margarita machine for a housewarming/​birthday party. It was fabulous. Delivery was on time and set up was a breeze. We literally did nothing. The guy that delivered it did everything for us.
The quality and taste was perfect. Received so many compliments from our guests!
We will definitely be using them again!

Use them every time we have a house party and have never been let down. On time delivery and pickup. Wouldn’t even consider using another company unless I was intentionally trying to ruin the party.

My family has been using Margarita Masters since I was a child — we couldn’t throw a party without them. They are reliable and professional. I personally love supporting a family run business, versus some sort of large corporate chain where my business might get lost in the shuffle. I highly recommend Margarita Masters!

Margarita Masters definitely made my event a success! We had both alcoholic beverages for the adults and non-​alcoholic «slurpees» for the kids. Delivery, set-​up, and break down were all performed by the staff and I didn’t have to worry about anything! They were on time and had everything ready to go within a few minutes! I would definitely recommend using them for your next party!

Margarita Masters has always provided exceptional service and amazing margaritas. I have rented margarita machines from them on several different occasions and parties at my house over the last couple years. The prices are great! Delivery, set-​up, break-​down and picking up the machine afterwards has always been on schedule and done in a timely manner. The staff has always been friendly and professional. I will definitely continue to use Margarita Masters for any events/​parties I have in the future!

Not masters by any means.
Called to confirm delivery on Friday for Sunday party. Was assured everything would be on time for a 12pm delivery.
Called at 12. No answer
Called at 12:15. No answer.
Called at 12:30. No answer.
12:30 driver calls to say he will be late. No kidding. You are late. Driver shows up at 2pm in the middle of the party.
Wheels in 1^st machine.
Drops second machine on his foot. Needs attention from a doctor, nurse and police officer that were at the party.
Leaves without setting up second machine or leaving the straws.
When I called him he said he ran out and did not have any more. Thanks for telling me.
Called the office and left a message.
I still have yet to receive a call back.
What a Mickey Mouse operation and that is an insult to Mickey.
Do not use this outfit.

I want to be completely fair with this review, so I’ll start by saying that the margarita machine that was delivered to my party was exactly as described on the website. Margaritas were ready within just a few minutes of starting up the machine, and they were delicious. I chose Margarita Masters because it was clear from the information on the site that they use commercial quality machines and this proved to be true. So if I were scoring just on the quality of the product, I would go with a 5 star rating. Unfortunately, there is more to the story.
My event, a couples’ bridal shower, was yesterday (3÷15÷14). When I called to reserve the machine, a little over a week before, the very nice lady I spoke to said there was a machine available and I would receive a call on Friday the 14^th to let me know when to expect delivery. I called Friday morning since I had a busy day and didn’t want to risk missing the call but was told that the delivery schedule wouldn’t be ready until the afternoon and they would call me later. I checked to make sure they had my cell phone number and went on with my day. When I still had not received a follow-​up call by 6:30 that evening, I began calling. I left several messages verifying the party time – 6 p.m. – and requesting a return call NO MATTER how late. I received no response and began at this point to realize I might be in trouble.
On Saturday morning, the day of the party, I called around 10 and left another message. Within a few minutes I finally received a call. Again, the lady I spoke to was very polite and apologized for the failure to communicate. I reminded her – as I had in all the messages, that I had guests arriving at 6, and she assured me that the machine would be there at 5.
Fast forward to 5:15. No machine. I checked my cell phone and saw that I had missed a call at 5:06, so I called that number, and sure enough it was my delivery guy. I was prepared for him to say he was running a few minutes late. I was not prepared for him to tell me he was just now packing up his machine and bringing it from lower Greenville in Dallas on the day of the St. Patrick’s Day parade. I live in far north Plano, a good 35 minute drive when traffic is light. On this day, with parade traffic and thunderstorms, we were looking at an hour or more.
At this point it was clear we would not be able to serve margaritas as guests arrived. I called the business number and spoke to the lady there. She was apologetic, but said she didn’t think our party started til 6:30 – an irrelevant point since delivery had been promised at 5:00. She also offered a 10% discount.
Bottom line, the machine was finally delivered at 6:30, With another 15 minutes for setup, we were finally able to serve our guests around 6:45. I won’t even get into the issue of a rain soaked delivery guy rolling a Rubbermaid cart through my home in the middle of a party. Not exactly the ambience I had in mind. So for a 2 hour party, we had the use of our rental for a little over half the time. A 10% discount hardly seems adequate.
My beef with Margarita Masters is that they were not honest with me about their ability to deliver what they promised. The young man who made the delivery told me that most of their machines were committed for the parade. Evidently he was following somebody’s orders in staying at that location past the time my machine was to have been delivered. At any time, I could have been told that there was going to be a timing issue so that I could have made arrangements with another company. And certainly on the day of the event, I should have been contacted long before 5:06 to let me know there was going to be a problem. I am convinced now that when I was promised a 5:00 delivery, the person I spoke to knew full well that there was no way that machine was going to arrive on time.
My advice to anyone considering using Margarita Masters for an event would be to schedule the delivery several hours before the time you actually need it. I would also recommend a written contract with specific discounts outlined for failure to deliver services as promised.
My assessment of Margarita Masters is that they have a great product with lousy customer service. I would not risk using them for an event that mattered to me – and that’s a real shame.