The UPS Store

Never again. Came here to ship a TV to Florida. Tv was in box and had never been opened. Was told the box was not suitable for shipping (even though there was a manufacturer shipping label on it. The quote to ship and pack was $ 310! I asked how much was the actual shipping — $ 70. How can it cost $ 240 for a box! Find another store, this one is terrible!

I came to this store to ship a large package to Minnesota. It was a very large 21″ by 18″ box, the total was around $ 50.00 and it will arrive by Christmas. Right before ahead of me in line, I witnessed a guy around the age of 80 who wanted to ship one platter to Oregon and the UPS worker charged him $ 226.00 for it to arrive for Christmas. This platter was maybe 12″ by 9″, not big at all. The UPS man told him it was so much because of the packaging. I wish I would’ve intervened because they took advantage of this man.

There is NO customer service here. I was used to the awesome customer service I experienced at a UPS store in Houston, so after moving, I was happy when I saw this nearby UPS store.
UPS stores are individually owned /​managed franchises. I’m not sure who is over this UPS location, but they apparently don’t care about customer service.
I have a box here. At times when I have a lot of packages, I have to ask for assistance carrying them even when no other customers are in the store. And good luck getting your package if FedEx notifies you that it was delivered, BUT the UPS worker has not «scanned it into their system» yet.
They do seem short staffed, but that is no excuse for the workers’ often dismissive attitude.
If I knew then what I know now, I’d have purchased a box at a different location.

Horrible customer service! I went there to ship a package to Connecticut to my son in the Navy for his Birthday. I spent over 60 (160 to get it there in 2 days!) dollars to ship it to a P.O. Box (didn’t dawn on me because I had been shipping US Postal Service lately), they took my money and when the driver tried to deliver, stated he needed an apartment number. When asking my son, he said that no one in the office had even seen a UPS delivery truck trying to attempt a delivery. Not sure what happened but the response I got back from the store was what prompted this review. Shawn was nothing short of rude, he could care less about the situation, when I asked if I could have my money back, he simply sated «no and it will be another 60.00 to re-​send it». It was like a slap in the face, you could tell he could care less! When I walked out of the door, he said «Have a nice day»! RUDE RUDE RUDE, do not waste your money there, go to someone else that cares!

Do yourself a favor and go to Fed-​Ex Kinkos and Lovers and Inwood. My 83 yr old father went to this UPS Store at Midway and NW HWY with a box of family memorabilia he was shipping to his great grandaughter in California. He came home shocked at a price of $ 98 for ground shipping. I was floored too. I went straight back to the store, where I asked about the charges and was curtly explained this is the packaging and this is the shipping. I said I know that… why so much? She failed trying to explain. I asked for the package as well as our money back and mentioned I would go to Fed-​Ex instead. She welcomed me to do just that. Thankfully I did too. After being greeted nicely at the Fed-​Ex store the employee kindly helped arrange for shipping and packaged the memorabilia safely and securely. I mentioned to her the poor treatment I got at the UPS Storeir and explained how shockingly high their price was. The fed-​ex employee laughed once she totaled the price. She stated «it appears they WERE shockingly high». The price for Fed-​Ex Ground Shipping and packaging was 60% less at $ 40.96!!!
That was a CRAZY difference not to mention how much nicer they were at the Fed-​Ex location.
So please if in the Preston Hollow area, do yourself a favor and go to Fed-​Ex at Inwood and Lovers. You will be glad you did. Good service, good price.