Walgreens

Zero stars for this hell hole. Drive thru… Pack a lunch. Go inside to pick up. Pack a lunch. Pharmacy is no longer 24 hrs. I’m transferring my Rx’s to Kroger. Friendly, fast, personal service.

Went here to buy a few quick toiletries for the house. When my debit card did not work, I tried to use a visa gift card which also did not work. The cashier kept repeating that «your card (s) are not working.» Instead of trying to fix the issue, both cashiers just stared at me and did nothing to figure out what the issue was with their system. Customer service is a very simple task, and they did nothing to help resolve the issue. This is the closest store/​grocery to my apartment, and I will now drive an extra half mile to gladly take my business elsewhere.

Went in on Friday, 10÷16÷15 because I had sent an online photo printing order. A photo for a bday party that evening. It had been just under a week since I put the online order through, as I had been out of town. When I went in, the lady remembered printing it but they couldn’t find it anywhere. The younger gentleman sort of wandered around the photo area and finally said verbatim «I don’t know where it is, we will have to reprint it.» I had to get back to work so I asked how long, he said 30 mins and I said «I’ll be back later». I came back on my way to the bday dinner around 5:30pm and the same younger gentlemen looked at me and said «well did you resend it?» Um no because I wasn’t asked to and why wouldn’t they have access to it since I had already sent it online?! Not to mention he confirmed my phone number so when he didn’t see it, why not call and ask me to resend?
I was so angry I just stared in disbelief and he had nothing to say. I said «just forget about it» and walked out. Not once did he try to make the situation better, luckily I had not already paid for it but I was left without a bday gift that evening. This location is AWFUL and I will never go back. Luckily the Walgreens at Mckinney and Lemmon in Uptown has exceeded my expectations so I’ll go there instead.

Loved this location until I had to report Brigitte the pharmacy tech for some reason…
She was denying my refill when she had doctors orders to do so. She took it extremely personal and started shouting out my medical information in the drive thru intercom and said «I’ll make sure you don’t get this»
10 minutes later I did at the McKinney location which is 5 minutes away and has exceptional service and is very clean.

This pharmacy is nothing but trouble. Every time I submit a refill online I get an email confirmation and EVERY time I get there and they say they haven’t received it. Today it was a medication that was pretty time sensitive. 7 hours later it’s READY. 3 phone calls later. This place is so frustrating. Never again

WORST customer service in a Pharmacy I have ever experienced! Will not be spending anymore money in this unprofessional establishment…

They receive 1 star because I cannot give them 0 stars. After a massive remodel of their pharmacy, its still understaffed. 8:30Pm and 8 deep in line. Like putting lipstick on a pig.

The worst customer service. There is always a long line to pick up a prescription at this location and it takes at MINIMUM 20 minutes to get your prescription. The worst part is that there are ample people walking around doing nothing while one person is behind the pharmacy desk. If this wasn’t right next to my apartment I would never come here.

I have gone to this walgreens for the last 3 yrs and recently, i had been purchasing an item i know to be 16.99, but at the register it rings up 25.99. i reported this to a manager, who stated they would make sure it gets fixed. I went back 3 other times, once to check and it was the same, the other times i spoke with 2 different managers. The price never got changed. i gave this store alot of my business, but i dont like giving my money away. my message to you is… always know what the price is and what your buying. Make at the register it rings for what you know the price to be, because i wont be going back anymore. i will drive to walmart and get it for cheaper anyways. These guys dont care, so i will go elsewhere… Good bye forever walgreens.

I can’t stand the pharmacy here. A couple of times a month I stand in line and wait as tender years are taken off my life. If you decide to use this Walgreens, take your boyfriend or girlfriend and a bottle of champagne and do date night. You’ll be here that long.
So why don’t I switch? Because they told me if I do, there will be some hassle with one of my medicines. Apparently it can’t be transferred. Terrific.

Forget this pharmacy
They are adding a clinic so it is under construction
Whether noon or midnight there is a line
The employees are not the problem
The problem is management that did not staff for the construction or care about customers
They are living in the dark ages

Not even worth one star. The place is a shambles. Not once has it taken less than 10 minutes to pick up a prescription. Joke of a place!

Never. Not once has-​the pharmacy filled a script correctly and on time. Quit using them until I was forced to return because they were the only pharmacy nearby with the drug I needed in stock. Nothings changed.

The drive through is slow, but is a good option when it’s late. I have had a good experience for the most part. It depends on the tech.
If you go in the store it’s a bit faster. They do have a Redbox though.

The pharmacy department especially Christina the pharmacist has the worst customer service skills I have encountered in a Walgreens location. Please take a class or get some on the job training.

Don’t waste your time or money at this location. The cahiers are almost always clueless when asked a question, and there’s usually only 1 with a line of like 10 people. They are SLOW. I even went there around 2 am one time, and while there, asked to use the restrooms. One of the female associates told me that their bathrooms were closed. Closed? In a 24 hour store? Just plain lazy.
Just left Walgreen’s literally a few minutes ago, and they wouldn’t take my check. I had used checks before at this same location, less than a week ago. They tried to give me some excuse about them not accepting checks for alcohol purchases. Excuse me, what? It’s money, MY money, and you will take it if you want your business to make money. Well today, apparently they didn’t want money. They instead insisted upon trying to embarrass me in front of other customers by telling me that my check had been declined. BS. And I have the screenshot of my bank account balance to prove it.
Funny thing is, right when I got home, my new debit card came in the mail. But will I ever use it at Walgreen’s again? NEVER. I live right behind the parking lot of this location, and would frequent this store 3 – 4 times A WEEK. Now I will never step foot into another Walgreen’s again. I won’t be missing out on anything except off brand beer and overpriced stale food.

We have very little to choose from for everyday items in the Oaklawn /​Design District areas. This Walgreens is always open, well-​stocked, staff is most always friendly and helpful, and the shopping experience ALWAYS provides some sort of entertainment, oftentimes more hilarious than anything you could witness at the bars just down the block. It’s sheds a whole new meaning on the new buzz phrase marketers use: «shoppertainment».

Yal have got to try this De-​Lish brand of candy and cookies… they have some unique ones! Red Velvet chocolate covered caramels??? Salted cashew chocolate crisps?
Ok, so the real reason I went in there was to pick up some photo gifts I ordered for Boss’s Day — a calendar and poster. The first time I went the printer was down and they asked if I could come back in an hour or two and they’d give me a discount. I decided to come back the next day… it was ready and they took half off my poster for waiting… great customer service!
And while I was in there… I grabbed those cashew crisp things…

It’s the closest pharmacy to my place, so I will continue to use it for small, one-​time Rx from my doctor (I use a mail-​order through my insurance for primary Rx).
My doctor sent over my prescription… and Walgreen’s didn’t bother to verify that I was not the other person with the same name/​DOB. Nope, they saw the address and middle name were different but figured I must be the same person.
It took about 25 minutes on the phone and 2 in-​person visits to get them to understand. They finally did fix it and gave me my Rx… but still assigned me the wrong middle initial. Sigh.
I also hate the fact I have to walk through a whole store of make-​up and diapers and terrible food to get to the pharmacy, but that’s typical of all these types of places.

Do NOT go to this pharmacy. This is the worst staff of pharmacists I’ve ever seen. I just got out of the hospital for a major surgery. This Walgreens has all my scripts there, so I sent my care giver there to get 2 prescriptions filled… each on a different piece of paper. The pharmacy tech doesn’t speak English, but more like Jamaican. THIS is America. Hispanic people come here and understand you better than them!
The pharmacy tech argued with my care giver in only receiving one script and the somehow it got lost in her hand. Once they traced it down, another from her native land denies my medicine that I desperately needed. I was discharged from the hospital at noon and my pain meds had worn off. He didn’t follow instructions that were given to call my prescription company, which was needed to get an over ride. Instead, he called the doctor who wrote the script and paged the on call tech after 10p on a Fri night. Like he’s really going to get it resolved that way… speaking to the doctor. Several words come to mind… incompetency, ignorance, inconsideration for one’s health, failure to mulit-​task. There was even another couple with the same issue waiting for their 2 med… which they wouldn’t release either.
This place is always a zoo, but this event tops it all. Overnight… they called 3 times and didn’t leave a message. I asked them to text me when the order was ready and I never got a text.
I slept in horrible pain all night. I called my mom to assist in the matter the next morning. I had already called Walgreen’s to see if my order was ready and they said yes. The never mentioned on the phone they failed to run it through my insurance and were going to make me pay full price, which was about 51 dollars more than my insurance coverage. My mom didn’t have that kind of money on her and they said hand them the phone and they’d take the payment on the phone, which they did.
Something still didn’t add up in the charge so I called my prescription. I became quickly aware that it was never submitted to my insurance. I called the store to ask them to refund the amount and re-​run the dollar and 21 cents for the pain meds. They refused to do it… after they’d gladly taken my money. After all the frustration and inconvenience, seems to me they would have done this for me. Too unreal! I have to wait until Monday with there’s a real manager that can do this for me.
Be weary of using the drive-​thru on the outer part. cars come speeding around you with closing in on inches of hitting your vehicle. Also, there’s valet guys from several nearby eateries that whiz around you too.
The layout of this horrible. The staff is aweful. The inventory is pathetic compared to the other Walgreen’s and all CVS stores, where I’ll be switching to ASAP.