We Clean Carpet

I submitted a request for same day service, and they showed up within 1 hr to clean 2 rooms. I didn’t want furniture moved, and he was done in 40 minutes. The price was about $ 30 cheaper than other companies who couldn’t get to my house for several days. I’ve read the reviews below, and that just wasn’t my experience. I happy, and for the quick response and price, I’m thrilled.

I have read reviews, I did not have a negative experience at all. TJ Alexander came and did the job. It was bad they treated and it was not enough the first time (because of how bad it was not because of their work) they came back next day and retreated and problem solved. I can’t say enough about how well I was treated.

i made an online appointment for 11:00, so I called them about 1030 to confirm since I had not heard anything, and I was advised by «Pat», that they were running late and the tech would be there around 11:30, so that time came and passed no technician so I called again and this time «PAT» advised me that they only have 2 techs that work the FtWorth area and they were behind and it would be another 30min before techs arrived, well its 1:00 now and still no tech, I call again and Pat states he going to call tech and check with him and see how much longer it would be, so around 1:30 the tech called me and advised me he would be at my home in about and hour, I told him to forget it. My appointment was at 11 and its 1:30 and they want to string me along for another hour, do they not value your time, do they think you don’t have anything else to do, but sit around and wait for them, but what they have failed to remember is there are other companys out there, and people will find them. I will never go through this again, I have now made another appointment with another company, however I am somewhat disappointed because I wanted my carpets cleaned while I was off work, and I didn’t want to take off a day to it. But I guess this is what you get when you don’t read reviews prior to booking the appointment… Please don’t use: we clean carpets, they are a joke… and then to top it off when I called again and spoke with pat and discussed how displeased I was with the company, he said hold on, he had another call, when he didn’t he just put me into someones voice mail and then he hung up. this person is someone who doesn’t work well under pressure and is unorganized and should not be left alone to run anyones business, that is if they want to keep a growing business, I will be letting everyone I know on social media about this company… Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

We clean carpets are the best carpet cleaning place I’ve ever had they have good customer service. There customer service are willing to work with you. For sure 5 star. #kendall.

Well.. . I scheduled a cleaning appointment online three days ago. A guy called to confirm today’s appointment and said they would arrive in an hour. That was 5 hours ago. Won’t return my phone calls. I guess I’ll have to call someone else. Glad I took the afternoon off of work!

Don’t use this company. I didn’t do enough due diligence before hiring them and I hope this review will help others avoid the same mistake.
One guy showed up on time in an unmarked family minivan. A huge cloud of smoke billowed out of the minivan as he got out. I thought I was watching a Cheech & Chong movie. As soon as I started talking about what furniture needed to be moved, he said he would have to call in for support. He then told me they were sending another team. Two (nice) guys showed up promptly in an unmarked van with cleaning equipment inside.
Very quick job. Almost no furniture was moved. Area rugs weren’t moved. Wooden furniture was left sitting on wet white carpet — no protective blocks! Numerous stains not removed and dirt along the baseboards was not addressed.
Bottom line — less than average quality of job. One star for leaving the wooden furniture on the wet white carpet.

This company is THE WORST. Did an awful job cleaning my rug back in July and charged me $ 75 for it, which was processed on my bank account. Then today (November), I look at my bank account and their employee has cashed another check in the same amount, but has taken the liberty to write HIS NAME on the payee line!
Totally fraudulent and horrible service to boot. Stay away!
Thanks for NOTHING We Clean Carpets and your criminal employee, Jose.

They overcharged my credit card! I have not been able to get a hold of them since. Also, why does it cost an extra $ 40 dollars to disinfect and put a sealant on the sofa?! Shouldn’t that be included? At least put that on the website as an extra service instead of trying to deceive people into thinking they’re getting a great deal! He told me he wouldn’t charge me $ 20 for a 3×3 ottoman if I spent the extra money on disinfectant and sealant and STILL charged me for cleaning the ridiculously small ottoman. Not happy with this customer service at all!
He also asked to use my bathtub to clean his solution bucket and left nasty residue all over the tub. My floor was also soaking wet after the cleaning.

This place is rediculous! Used them about 4 times out of sheer laziness to find someone else. Always at least 2 hours late. At this very moment they are past 2 hours late so I called to speak to a manager. I was in mid sentence with the dispacher and he sent me to a voicemail. They always have excuses why they are late and they are always dramatic stories that make you want to give them another chance. 4 times in a row is just lying… they either overbook to avoid cancellations or they screw around all day. One time after 3 hours waiting on them and calling them repeatedly being told it would be just another 30 minutes the driver couldnt find our nieghborhood so he just went home. I was calling this driver directly and he wasn’t picking up. His boss called him and said he doesnt pick up for phone numbers he doesn’t recognize. ON A COMPANY PHONE?! You can tell really brilliant people work here… CRAZY!

I called them out to clean a sofa that I had inherited. They (of course) recommended and enzyme cleaner to get rid of the pet odors which I agreed to. After being quoted $ 175 and paying $ 315, the sofa was not clean and still had a very distinct cat smell, being a dog person, this is a smell that I cannot handle and was the reason behind wanting the sofa cleaned!.I explained this to the techs before they left and was told it would be gone when it dried… it wasn’t! I called and emailed several times withing the 24 hour guarantee period and no one ever returned phone calls or emails. worst company to deal with EVER!!! The other guys may be a little more expensive but are totally worth it! The funny thing is that they are STILL calling to see if I’d like a «Spring Special»… ummmm… NO THANKS!
p. s. the enzyme «treatment» is lysol and febreeze and I ended up tossing the couch to goodwill!

They stole my rug, after charging me $ 270 for an offsite clean. They were to drop it off on ¹⁰⁄₂₄ after the cleaning, and it is now ¹¹⁄₀₄. The company will not return my calls, rug, or money.
DO NOT USE THIS COMPANY!

BASICALLY STOLE MY HORCHOW $ 2000 WOOL RUG !!!
Picked it up over 3 weeks ago and will not return it !
Looks like a gang in the van. 3 Hours LATE when I took time off work. The man that showed up told me he decided when I got the rug back, not the 214 that rings the east coast (?)
Made another appoint for 10 days late. Again, took off work for 2 hours and no one showed.
RIDICULAS. Now that want to drop it at the office to my property and MAKE ME TRY TO CARRY IT TO MY HOUSW!!!
Very Concerned the NON Delivery Man has my Credit Card!

Online scheduling for carpet cleaning was very easy and got a same day appointment. That’s about all that went smoothly. Got a call from their dispatcher about 30 minutes before my scheduled 1 pm appointment. He said the technician was running late. Got a second call at 2:55pm saying the technician was still running late, but would call me before he arrives. Now almost 2 hours late. 3:30 rolled around and no call, no show. At 4pm I started to try to call their office, but all I could get was a recording that kept asking me to hold then immediately put me into voicemail. Voicemail box was full so I couldn’t leave a voicemail. I kept calling for several hours and always got the recording and could never reach a person. Called again this morning and finally got a dispatcher. He didn’t know why the tech didn’t show. Offered no help, but to schedule it today. I asked again for the 1pm time. Asked to speak with a manager. He said there isn’t a manager in for another 30 minutes (9:30am or after). He tried to put me into the managers voicemail, but no luck getting that. Got a call from a technician at 9:40am to tell me he is on his way. I told him I had a 1pm appointment. He said he would call into dispatch and call me back. Very unprofessional and poorly run organization.