Citibank

There’s a long waiting time most of the time, but the guys at this location are truly helpful and friendly. Danny and Andy provided me with outstanding service. I’m thankful and ready to come back for all my banking needs.

Horrible service! I came in for a problem with my account. I went up to a teller and he said a banker would have to help me out. Both of the bankers were with people. There was a couple waiting before me. Then another couple walked in. The couple waiting before me got to meet with one of the bankers. Then the couple that had just walked in sat in their seats, which were closest to the bankers. The bankers can barely see me. The couple that had just walked in got helped before me. I had been waiting for over 30 minutes. They need a better waiting area so the bankers can see everyone. And they need a better communication system in order to let the bankers know the order of who should be helped. I came from Citibank in Westlake and this was my first visit to this branch. I was hoping it would be much better than this. Unfortunately, it was not. I do not recommend banking here. The service is horrible and the people that work there barely know what they’re talking about.

Not enough staffs to help you out with other banking related issues. (not depositing or withdrawing the money) Also they should have at least one restroom for customers since the wait here is too long and there were a few times I was about to get up and leave after 30 minutes of waiting.

Being a fairly common bank in the Daly city area, Citibank has established themselves as one of the primary, if not major go to banks for customers to deal with.
This branch in particular has a few bright spots. One of them is the customer service or the bank tellers. They are a pretty confident and strong group that seems to know a lot about the best ways to manage you’re money as well as to invest. They will even go as far as to sit down and help a customer create a proper structure for savings for the future. Since they had a major remodel this bank looks cleaner, and more structured with the way that they operate and handle business. They even have a new bank manager who always seems very pleasant and easy to talk to. Every time my wife and I going here we’re always greeted with a smile and a very pleasant welcome.
Unfortunately a few issues prevent them from getting a higher score. First issue is the same one I see at all banks. the lines are always too long. Although they have multiple windows, there always seems to no more than two people working at any given time. This can be frustrating if you just want to be. Another is there ATM machines. Although the software for the machines is up-​to-​date with all other Citibank’s. The problem is the ATM machines themselves seem real outdated. I always seem to have some kinda issues with these machines. Whether they’re not working or they don’t do the job they’re supposed to do. It’s can be real frustrating when you have to spend more time dealing with fixing issues at a bank then you do with depositing your money.

I have been a Citibank customer for 3 years and LOVE it.
I have never had any issues with virtually anything in the time that i have been there and the one mistake that was made was owned up to and resolved.
This location and all CitiBank locations for that matter loose one star for me just because of there opening hours.
I need a replacement card before a new one arrives, I work Mon-​Fri 9am-​5pm and of course they are only open from Mon-​Fri 9am-​5pm.
But otherwise EXCELLENT!

Good customer service, but there check cashing fees are a bit high.

Goodness, while I haven’t used very many of the services, I’m amazed at so many negative reviews! I’m a 68-​year-​old RN, employed by the city and county of San Francisco for 21 years till massive budget cuts forced my retirement four years ago. Since Bank of America was the bank for my payroll — & now for my pension — I’ve used them forever (with many complaints, sad to say). I’ve spent nine of the past months living in India and, even with travel info outlined carefully, they have created so many difficulties for me. I’ve noticed quite a few Citibanks in India so I decided I would have my social security check sent there.
In all of my banking life (I’ve lived in five different state so I’ve had quite a few bank accounts) I’ve never been so impressed as I have been with this small Citibank branch. I had a short wait for an officer the day I went in to open my account but, all the staff were so friendly. One of the tellers even came out to assure me that I would be helped soon. She chatted with me for a few minutes and has always said hello when I have returned to the bank.
Dan Nguyen, the young man who opened my account was amazing and extremely helpful. He informed me about a free account for seniors, checking and saving, with no minimum balance!!! Of course, that’s what I opened. I’ve been back in the bank several time and I always ask for him (I’m sure he wishes I’d forget who he is). He’s been so helpful. I know… it’s his job — but it’s how he does his job that impresses me.
Every staff member I’ve encountered seems really focused on customer service. I wish some of that would rub off on my B of A down the street.
Yes, the parking lot is small… I always park in the lot next door since I have lunch at one of the two restaurants there, then do my banking.
So, Citibank, Hickey Blvd, you are number one with me!!!

It’s the closest Citi in the area and the employees are very nice. As small as the parking lot is, I’ve never had trouble finding parking. However, getting out of the parking lot can be hell as this Citi is located on the corner of a 4-​way intersection. Get ready to honk.

2 months later… I finally get my money… except that its 100 bucks and not the 200 dollars of the promo! WTF! is it seriously that hard to get money? Didn’t this bank get bailed out by Obama?!
SMH… horrible customer service thus far… They only succeed in trying to keep you pacified. They couldn’t even deliver after everything has been made clear. Its been 9 months. What incentive is there to remain a customer at this bank when they can’t even get a simple promotion right?!
Going in this week. Holy crap… this is honestly 1000x worse than my City Toyota experience, and at least management there offered to rectify the issue. Lesson learned… go straight to the manager.

I hated coming here before, but today after chatting with one of the tellers. The teller was very interesting and had a beautiful smile. Good luck at SFSU, it’s your last year.