Takes a sincere approach, direct in her explanations and followed up after my visit. The even more impressive experience with this her happened after my appointment: I called the office to speak with Ebu, was told she was in a different office(at this point I would have been told to call back tomorrow in any other office). This was at 5:30pm– so any most offices would have been closed, anyway. I was directed to Ebu’s voicemail, feeling happy that I was at least able to at least get my question out there. 20 min later I received a call back, from Ebu who heard me out and gave me direct advice over the phone.