Jump For Fun, Inc.

Very unprofessional and Racist!
Big time discrimination.
My fiancé called the same day of our rental and they said they were not coming due to the fact of the area where the jumper will be located. I then called him to reassure that there will be no priblems and also offered 3 credit cards as collateral and told him about my incom and annual income. He then told me our people and neighbors steal and ghetto and if i make so much money why do i live in a ghetto and if i ever want to rent from him i have to move out of the area. We ordered a month in advanced and they screwed us the day of our party with no noticed what so ever.
I will be contacting BBB and other organizations to let them know how my fiancé experience and my sons very first birthday was a devastating.

Buyer beware! DO NOT RENT FROM THIS COMPANY!!!
What a fucking shit show! Why can’t I give negative stars? If I could it would be negative 5. I’m not even sure how they’re still in business. Worst experience ever!!!
It was my daughter’s 3^rd birthday party & I arranged for a bouncy house. The arrival time was 8:30−10 and they arrived at 11:00! There I am with a park full of kids & no house, awesome. They called to say there was traffic & they’d be late. After further research on the road situation, we realized that was a big fat lie and the roads were clear. Nice!
Since we had such problems I called to see when they’d be back for pick up. The scheduled time was 1:30 — 2:30, but they kindly asked what I would prefer. I told them 1:30pm. At 3:40pm still no PU. My friends couldn’t wait longer & took off. At 5pm when I called the company they said it would be any minute. I was furious! After having words with the rudest person I’ve ever dealt with in a customer service position, his answer for the beyond reasonable delay was, yet again, traffic. «Haven’t you heard of traffic? This is a city!» Yes, I’ve heard of traffic I lived in NYC. My husband then returned to the park to continue to wait. With my husband standing in the park waiting, and a bounce house full of random people, he finds out that minutes after my unacceptable conversation the driver arrived. He arrived, but instead of picking up the house he rented it out for $ 50 until 6:30pm! What?! My credit card, my contract and my responsibility and this guy is renting it out for cash under the table.
My advice to anyone even considering a rental from this place is to look elsewhere!

DO NOT RENT FROM THIS PLACE. THEY ARE ABSOLUTELY AWFUL.
If I could give negative 5 stars I would. This company is an absolute disgrace. We rented a bouncy house from these people that was scheduled to arrive between 8:30−10 am for a 3 year-​old b-​day party that started at 10:30 am in Golden Gate Park. We were there at 8:30 and my wife called to check on their ETA around 9:15 due to the horrendous reviews. We were told they would be there by 11 am. They said they were stuck in San Rafael. I checked google maps, no traffic. Then I called and was told they would be there in 30 mins. Needless to say they didn’t show up until 11. There’s really nothing more pathetic than a dozen 3 year-​olds waiting in line for a frozen bouncy house that isn’t there…
When the driver finally arrives we get into a discussion about why they were so late and get referred to their customer service, if you can call it that. Clearly the customer service reps have total disregard for their company as they yelled at us and were otherwise completely insulting. They prorated the fee for leasing based on an 8 hour time frame even though we were only renting the bouncy house for 3 hours. And they also «chose» to give us an additional $ 10 discount, as though this should somehow make the fact that they were an hour late OK. That said, the bouncy house worked fine.
My wife will also write a review to detail how rude and obnoxious their customer service was during the afternoon while we waited for them to pick up the bouncy house. They were scheduled to pick up the bouncy house between 1:30 — 2:30. They asked us what time we would prefer and we said 1:30. Our friends waited until 3:45 and then left. I went back to the park at 4:30 to find the bouncy house being used by a large group of people. I was a bit concerned as the bouncy house runs on a gasoline engine and the portable gas tank was missing. I asked around to see if anyone had shown up to pick it up. Finally someone said that they had paid a guy $ 50 to keep the bouncy house. I didn’t know if he was trying to rip me off, but he described the drivers vehicle and so perhaps the driver had tried to make an extra $ 50 on my contract — of course if anything had happened during this time it would’ve been my liability. Not sure if this was true or not, but either way, the bouncy house was there, and I wasn’t waiting around to see if they were going to show up or not. They guy told me that the driver said he would be back at 6:30 pm. I took a bunch of pictures and started taking the house down to bring it back to my place. The guy finally showed up to pick the house up at 6:25 pm.
At the end of the day, they were 4 hours late to pick up the bouncy house. Who runs a business like this? Considering that these guys have been getting similar reviews for a couple of years, it must be that they have been grandfathered into the GG park’s «preferred» list of vendors — maybe Nancy Pelosi owns an interest in the company. Perhaps the GG park should review the listing again and take into account how their list creates an uncompetitive situation such that companies can behave this way. We will contact the GG park in this regard, but please do not make the mistake of renting from these people. They have no business being in business.

Wish I could give ZERO stars… I’ve used them twice before and unfortunately, third time was disaster. Ordered standard jumper, the delivery time came and went, and when I called 45 minutes AFTER delivery end-​time, they put me on hold for 20 minutes while they «investigated» the matter. Then came back on with lame excuse about driver having «an emergency». Customer service so apathetic, they just don’t give a f*ck. No jumper for my party in 3 hours. They didn’t even bother to call and give me a heads up so I could try to find another company. Don’t know how this company is in business.

do not rent from this company. there have been 6 complaints about them this year with the better business bureau!
we rented from them. they owe us a deposit back. i have made 5 phone calls to get my money. they keep telling me the check’s in the mail. this has been going on for 2 months.

No. Do not torment yourselves with this company.
We ordered a jumper for a birthday party. After
charged our credit card $ 73.00 they phoned to tell us that they didn’t deliver to our area. They then refused to refund our cost until our credit card company got involved.
They refunded us $ 50.00 and told us that they were retaining a $ 23.00 fee for the driver. When we informed
that we never had a driver and we never got any service at all rather than agree to refund the additional $ 23.00 they told us to call back later and speak to their complaint manager.
So, here we have a company charging us a driver’s fee for a driver that we never had, and they refuse to refund it. Can we say small claims court?
Do not do business with this company.

DO NOT RENT FROM THIS PLACE!!!
aside from the 3 hour window for delivery, the jumper deflated on the kids jumping inside. They left a can of extra gas underneath the jumper without telling me until i called them to say the jumper deflated… and less than an hour later, the generator started smoking and the jumper deflated again WITH the children in it. The children were coughing!
when i called the company to tell then what happened, they said the drivers would be there «soon» after they complete the pick up they were at. they didnt show up until HOURS later when they were supposed to pick my jumper up. We tried asking for a refund then, but they told us we needed to call the office on monday to talk to a manager.
so for half the time, i couldnt even USE the jumper i paid for.
we called on monday and they told us again to call back because we needed to speak to an owner who wouldnt be in until 2pm.
i sent them an email with the smoke coming out of the generator and the deflated jumper with smoke ALL around it… and finally got a call back the next day offering 10% off my future rental. WHY THE HECK WOULD I WANT TO RENT FROM THEM AGAIN!!! i am not done calling them about this issue but felt as if i should write a review to prevent ANYONE ELSE FROM GOING THROUGH THIS.
DO NOT BOOK FROM THEM! i should have looked at their Unilocal review before booking from them.
and what makes this place more shady: they are a cash on delivery service. good way to not get credit card disputes! not good for us customers that they RIP OFF.
JUMP4FUN IS UNSAFE to to business with. HORRIBLE service!!! i gave them one star because i was forced to give a star. ZERO STARS.

This company is not professional at all. We ordered the jumpy weeks in advance and got a call from the delivery person the day before the party who wanted to bring the jumper a day earlier. I made special arrangements for someone to be home around the time of delivery which caused problems for this busy family. They didn’t deliver it until after 8pm at night which was 4 hours after she had said she would deliver it. In addtion the delivey person was rude and gave attotude to my daugther. When my daughter called the office to complain she got no where with them because they said it is the delivery service that is being rude etc. Well if it is your company you are responsible for the delivery people as well and we are the paying customer. Next year we will get a jumper from a company who cares about their business and customers.

I rented the jumpers for my son’s birthday this past Saturday and the jumper was dirty the last person who rented the jumper left it a mess but the owner should have clean up the mess oh wells. anyways the outlet keeps going off like the last person said on. the previous reviews it was a wasted of my money.

(I really wanted NEGATIVE stars but that’s not an option)
BAD SERVICE! POOR BUSINESS! STUPID CUSTOMER SERVICE!
NOT good business at all! Please trust me on this if you are looking for a jump house to rent, DO NOT use them! First off, they show up THREE hours late (with various excuses … seriously I can care less!) … and all they can do is compensate me for the time I lost?! WTF?! Yes they should deduct the time I lost but also do more than that! POOR POOR business for sure! I should have cancelled but my son was looking forward to this already … they tell me at the time, the best thing to do is call back first thing Monday to complain to ERNIE, the complaints manager. Ok, so I call him but what does he do for me!!! Nothing except to tell me he is sorry and offer me a 15% discount for the next time (um, why would I order from you again?!). When I call back to ask to speak to the owner, all I get is a voicemail. Also, the jumper they sent me wasn’t even the original jumper I ordered from the website/​photo. Too bad I was in a rush, otherwise I should have read the Unilocal reviews first. My fault for that reason only.
So annoyed!
PLEASE DO NOT USE JUMP FOR FUN!
OMG, reading some of the reviews now and the same situation happened to many of the other folks. Ugh … should have read them first!
— 3 hours LATE!
— Wrong jumpy!
— Bad customer service!
— THREE hour window to drop off and pick up?! Stupid!

WOW — How is this place even in business? I started off calling this company, inquiring about a rental.
tricks you into thinking this is going to be a pleasant experience by playing a «nice old man voice» while telling you about their services. Reality strikes when the agent picks up the phone. First of all, these people talk to you like you wouldn’t believe… unprofessional & with poor english. I hung up the phone thinking to myself «What just happened?». I ended up researching them online, found HORRIBLE reviews and after thinking, decided to call back and cancel. I am so glad I did. I felt sick about giving these people my credit card info over the phone — and ended up going with someone local. Best decision ever :)
Please checkout ALL reviews dating back to 2007 before making a decision you’ll probably regret:
Someone even dedicated a Facebook page about their miserable experience!

This place is horrible the delivery was over 3 hours late, and it was the incorrect jumpy we ordered. The customer service was horrible this company doesn’t know to do business at all or customer service. Don’t do business with them again.

We used Jump For Fun on 5÷14÷11, and all was as ordered & promised. They arrived on time, picked up when we wanted, and the bounce house was perfect. When I called to check on the order they were knowledgeable. Our order went through the Martinez hub, we live in Oakland. 1−800−281−6792

What a joke. I have been ordering from this company for the past few years. 3 years ago my jumper came and it was full of candy wrappers and grass and was very dirty. The next year I ordered from them again ONLY because they are the only jumper company that carries the blow up rock climber. When the jumper arrived, almost all of the pegs to climb up the 18 foot high climber were broken. I called Jump For Fun and had a very hard time getting someone to help me. Finally I was offered 25% off of my next order, It was NOT an easy task to even get that. So, needless to say, I was stupid enough to order from them again this year. I called to order the rock climber 2 months before my party date. 4 days before the party tthey called to confirm my order. 1 day before my party they called to say they could not deliver a rock climber because they did not have one in their hub. Their customer service is very poor and they did not even offer any kind of apology or anything. I WILL NEVER ORDER FROM THEM AGAIN. The ONLY thing that was good that came out of this is that I frantically looked for another jumper company and found one that delivered a clean, well maintained fun jumper for much cheaper with great customer service. Good luck to all who try this company, you will be very disappointed. Heed the warning!

Ordered the Dora Bouncy for my daughter’s 3^rd bday. I booked online, and then they called me the Wed prior to confirm. They then called Friday and asked if they could deliver early at no extra charge, so we had a great bouncy from Friday at 4pm to Saturday at 7pm. Driver was courteous. Well worth the money.

We’ve order from Jump For Fun three times. The first two was okay. The driver was late both times, but they did show up. Today we ordered and they did not show up at all. We called and they had cancelled our order due to the Bay to Breakers race. It was for our son’s fifth birthday party and he was really looking forward to having a jumpy. We called and pleaded with them to bring it, but the customer service was horrible. They weren’t at all apologetic. They just said they weren’t coming and I had no recourse in the matter. I will never order from them again.

I ordered a jumper for my daughter’s birthday, had a terrible experience with customer service and will NEVER order from them again. I found them to be very rude, impatient and unhelpful. I don’t like the idea of giving them my hard earned money.