PetSmart

Carlos is awesome! He is a very good professional groomer and a very nice person. Thank you Petsmart for letting me choose the groomer that I want for my dog. Thank you so much Carlos! :)

This plac blows. wouldn’t cut my dogs nails without her paper work… and was very hesitant when she found out what kind of dog i was bringing…

One morning I woke up and decided to get a hamster. To be honest, my history with animals isn’t the greatest so I needed something that wouldn’t require much maintenance. I had my mind set on a robo dwarf because they’re just so darn cute and squishy! The associate, Adam (long hair), was very knowledgable and patient as I bombarded him with the millions of ridiculous questions I had. I always ask a lot of questions to ensure my decision and because I just like learning new things, and Adam was able to answer every one of them. I wanted the perfect hamster — one that would be friendly with my little cousins and not aggressive. Adam actually convinced me to get a russian dwarf hamster because robo dwarfs are the least friendly towards small children due to their size. I’ve had the hamster for almost a year now and not once has it bitten anyone. I get all of my hamster’s supplies here because it’s inexpensive compared to other places and there’s usually some kind of sale going on. My hamster was originally $ 15 but got it on sale for $ 11 lol
Minus one star because the dogs during doggy daycare always look bored. The associates don’t interact with them at all.

Some of you guys have been saying how great Stephanie is as trainer, but she really sounded very condescending when I told her about my situation with my dog. I told her my dog has a likes to bark at dogs and asked her what I should do. When she came up to me, she was looking at my friends dog and thought my friend’s dog needed training. She was like «Well this dog looks like he wants to growl at me. He should attend a class too.» I told her it’s my dog. Another person’s dog is not her concern. She had a very condescending tone and sounded kind of mean. My other friends felt the same exact way. We all felt like she sounded rude and mean.
Just a pointer for you guys. Petsmart trainer doesn’t make money unless they book a class as I’ve been told by a former Petsmart employee. My dog is 2, Therefore her suggestion was «Don’t take him to dog the dog park (he likes bark at big dogs). He needs training right away!» She said he should take puppy level one class. Like wtf??? I’m not here to train my dog potty training, sit, stay… and I don’t want to pay for private lesson because they’re too expensive.
So I went ahead and booked a class at Petco. Christina is so sweet and she never pushed me to book a class instead she spent 30 mins giving me tips and showing me what to do. I was never pressured into booking a class. I don’t like going to Petsmart as much as I used to. I loved Petsmart, now i just feel uncomfortable. Thanks Stephanie…
*for the customer in the Unilocal review down below who said that Stephanie suggested 30 mins of training instead of a full hour. Are you really happy about paying money for a full hour session that has been cut down to 30 mins. If I paid this much money, I would expect a full hour. To teach my puppy other tricks… It’s a rip off for a trainer to cut the time in half when you paid for an half hour. lmao

January 18, 2016
After reading the sad news stories of how PetsMart customers trusted their beloved pets with the store’s grooming staff, I’m praying that PetsMart customers will wise up and STOP the risk of losing their pet.
Realize that the majority of ALL grooming salons use the highspeed forced blower heat on pets who’ve been placed into cages. Without any way out these pets cannot escape the high temperatures. They can’t breathe, their body temperature goes up, they panic and die.
I’ve witnessed cruelty at the PetsMart grooming salon in Daly City. I saw one groomer, Nicole, jab a pair of scissors into a dog she was grooming. I told her that I witnessed what she did. I should have called the police. The owner, unaware, probably tips her. Remember pet owners… your pets love you and trust you, they can’t tell you if they’re being mistreated. This pertains to every aspect of their short lives. Whether leaving your pet with friends or family, placing your dog in a kennel, dropping your pet off at a grooming salon, even leaving your beloved pet alone with a jealous boyfriend or girlfriend. Search the Internet… read the true stories and the news articles. Cruelty, torture, starvation, deprivation… happen all the time. Your pets look to you for love, care, and making the right decisions.
Another thing I’ve noticed is the Philippiino woman who oversees the PetsMart Daly City grooming salon. She’s incompetent, deceptive and fake. Get a new manager and more professional groomers before more pets die!
In my experience at this salon, I’ve seen nails clipped too close and bloodied, nicked skin and ears, dogs trembling in complete fear, where they pee on themselves, drooling, despondent. I stopped bringing my pet there.

This is specifically for the GROOMING section of the store.
I called to make an appointment for our dog to be groomed. The girl helping me noticed that our dog had an appointment the day before with Banfield. She specifically said, if she is getting blood work, we won’t be able to groom her the next day. So I called Banfield to verify what was going to be done with our dog. They said no blood work and she should be good to be groomed the next day. So we scheduled our appointment.
My dad brings our dog in today and they turn him away. They said that because she had vaccination shots yesterday, she can’t get groomed until after 48 hours. My dad told them that we even called and clarified but he was still turned away. So I called Banfield and they told me that she should be able to be groomed but we would have to take it up with PetSmart.
I called PetSmart and explained (ok, I complained about) what happened. I said that we were specifically told that she would not be able to get groomed if she had blood work done, which she didn’t. I also explained how much of an inconvenience it was for my dad to be turned away because today was his ONLY day off this week and was the only time he would have been able to bring her in to be groomed before the holidays. She offered to reschedule for Christmas Eve. I’m not sure what part of «today is his ONLY day off this week before the holidays» she didn’t understand.
So then I get transferred to her manager, Carlos. I explained the situation to him and he went ahead and explained policies and procedures. Here’s the thing, I’m NOT mad about the policies and procedures. I GET IT. What I’m upset about is how we were misinformed and he did not try to offer any kind of compensation for the inconvenience. I explained to him as well that today was my dad’s only day off this week and yet he still tried to reschedule for Thursday. He even became snippy and said «on Christmas Eve?» Yes, my dad works for the post office and they ARE OPEN on Christmas Eve. He asked if I could bring her in… not possible since I live in LA.
He THEN says «well I can’t bring her in for you»… WHO ASKED YOU TO? I already stated that Christmas Eve is not possible but yet he tried reschedule on that date 2 – 3 times.
He also points out to me that PetSmart and Banfield don’t have the same policies. The only thing they share is the location. I asked wouldn’t it be a good idea to KNOW their policies to BENEFIT their customers? His response: «we can’t give vet advice»… THAT’S NOT MY POINT. The more I spoke and questioned him, the more I got frustrated so I ended the call.
I work in customer service so believe me, I’ve had my fair share of having to deal with difficult people. But as the customer service rep, I always try my best to accommodate our customers needs because we DO want their business. Being a customer, I guess I just expected the same service from them as the reps.
I highly doubt that they would care if we took our business elsewhere (which we plan to do). But I hope that fellow Unilocalers reading this review will think twice about bringing their pets here.

Just completed the puppy class with Kevin. He is a pretty cool trainer. Answers a lot of your questions/​concerns and gives excellent advice on training. He has two large dogs of his own, so he makes frequent references to them which is fine. But may not be helpful if you have a different breed dog. Overall, my experience with pet training at Petsmart was good. My dad also took the class with me and is very happy with the knowledge Kevin gave him on raising his own puppy.

malinda John did a excellent job on my dog i am deeply satisfied. With all the groomer services they are pet friendly groomers I recommend her for Maltese cuts.

Took our puppy to be groomed here. They exerted about one tenth of one ounce of effort before calling us to say he was too jittery. Four days later an experienced shop with less surly employees did an amazing job. Support a local shop instead of these guys.

Stephanie has been our trainer and since she became a groomer, we’ve been going to her and she does a spectacular haircuts and other grooming needs for my dog child. My dog comes out happier and perkier every time! We have tried others but Stephanie really is the best! (See gray dog photo #175 &176 with red bow)
=This review is for the grooming department only=

Had an average experience here. Came to this PetSmart to get some flea removal shampoo for my dog.
My visit here went smoothly. Thank goodness there wasn’t a lot of people when I came so I was able to check out immediately.

THEY HAVE DOGS AND CATS! Just missing fish here and it’d be perfect.

That’s it! I’m SO OVER this store! Three times now, close to closing, when it’s DARK out, I might add, there is a dog trainer working outside & inside of the store.
Problem is, is that each time he is training DOG AGGRESSIVE + HUMAN AGGRESSIVE German Shepherds. Last Friday (Sept 4) was the last straw. There’s this tiny asian woman and this huge GSD barking & lunging at customers and dogs. Even the trainer had panic in his voice when we walked out of the store and screamed «don’t come near us!» REALLY? They were standing RIGHT BY THE EXIT. Dude, enough is enough. Find another place to do your training.
Another time, I complained to management because he was training GSDs to do BITE WORK … in the parking lot. ARE YOU SERIOUS???
Not sure if this dog trainer is a PetSmart employee or not. Don’t care. I’m driving to the San Carlos store from now on.

I got my Pacu and Oscar fish here. One of the best decisions that I ever made.
I bought 4 Oscars and and 4 Pacu’s for my aquarium here and these two breeds went to WAR!!! I witnessed at least 3 epic battles!!! It was like Bruce from «Finding Nemo» meets World of WarCraft meets Clash of Clans… ATTACK!!!
Anyway, PetSmart has a lot of cool fish to choose from. They have fish, birds, reptiles, and small rodents. Not a fan of the birds but the reptiles are cool. The turtles, frogs, and lizards are always cool to look at. They do have snakes for those who are interested in snake charming and handling snakes!!!
There grooming station here as well. It is like a spa for your dog. I watched a dog get pedicure, manicure, haircut, and a bubble bath!!! THAT IS COOL!!!
The staff here really do seem to care about giving your pets the best experience ever. I can respect and appreciate that kind of care.

Rude employees.
I don’t expect engineers but if you’re going to use computers to find customer information you might want to hire competent employees that know how to use the system that you use.
This place is always overcrowded and overpriced. Service is below average. Their employees seem angry at themselves for working here or something. My guess… Salon school didn’t work out so they came to petsmart.

We get our cat food here because the prices are so low.
Today, we returned a case of salmon Fancy Feast because our cats hated it and would not eat it. Our return was accepted without a problem and we replaced with turkey & giblets.

Nothing disappoints me more than when a cashier is rude because in most cases, this is the ONLY employee interaction customers will have.
Cashier. This girl answers the phone in the middle of my transaction, doesn’t tell me my amount due, doesn’t ask for my card payment signature… she basically ignored me, the customer in the store paying money, to accommodate someone asking questions on the phone.
Prioritization shouldn’t be difficult unless you are not a smart person and your training was inadequate.
I spent $ 68 of my hard earned money to be ignored by the cashier. I wasn’t even offered a bag so I carried my stuff out as is.
Clearly the customer making a purchase is a bother.
Websites coupled with in-​store self-​check out systems are quickly downsizing cashier jobs. Especially cashiers who treat customers like an inconvenience which in turn creates a profit margin issue for the corporation.
I have a funny habit of not wanting to give my business to places that fail to offer at minimum, a professional interaction.
This experience isn’t the end of the world. It’s disappointing. There is a viable solution to this: try harder to do better.
Customers deserve it.

This is a rather large PetSmart…
They have dog grooming & training, a good sized fish section and sell the typical rodents. There are always friendly workers walking around to see if you need anything.
The grooming and training rooms are all glass windows so you can see the dogs getting worked on. This is especially fun if you have little ones that are interested in animals.
We recently came in to get a beta fish for our little one. We got the tank on sale for $ 5 at Rite Aid, score! The male beta fish was $ 7.99, pretty girly rocks for $ 4.99, unnecessary rainbow decoration for $ 6.99 and food for $ 4.99.
So, $ 30 later we have a beta fish set up for my daughter who named him Tic Tic. Too bad I have tried feeding the thing twice and he won’t eat!

I always bring my little demon dog here to get his nails clipped ($ 9, if you want them grinded down too it’s $ 12). Nail clips alone are walk in only, no appointments.
My little dog is about 20 lbs and usually hates getting his nails cut so much that he «messes» himself (whether I’m trying to do it at home or if I bring him to a groomer). So I always have to give him a bath afterwards too. To my recent delight, I found out that they’ll clip his nails, squeeze his anal glands, and give him a bath for only $ 19!
I just call to make an appointment, drop him off, and pick him up 2 – 3 hours later. I recommend calling after 2 hours to make sure he’s ready and don’t forget to bring proof that s/he’s had his/​her shots if it’s the first time you’re bringing them in.

On paper, Pet Smart is a brilliant idea for people who want to give their pets a life filled with luxury pet food, colorful accessories and comfort. I’m very familiar with this Daly City location because its one I’ve been to a few times and although the service can always be better overall my experiences have been pretty good.
Located up the street from the Serramonte shopping center, this Petsmart has a pet hospital right next door. This allows for convenient access for owners in situations where pets need emergency care. When going inside this store has everything you will need for almost any kinda pet. As soon as you walk in and look to your left, you have the fish tank wall which offers a variety of fish from your standard goldfish to tropical fishes. If you look to your right, you see the grooming and cleaning area predominantly catered for dogs and cats. They stay very busy so I would assume the earliest appointment you can make for that service the better off you’ll be.
The further you walk into the store the more accessories and trinkets you’ll find. Items from birdcages, dog leashes and petfood. Too ornaments and backdrops for fishtanks and even clothing for your pets. This location even offers classes for training your pet’s. Its really a one stop shop. Because it offers so much it gets pretty expensive. So It’s always smart to sign up for the membership at petsmart. It’s always advertised that you will generally save money by getting the discounted prices on most of the items.
Ultimately the most common issue that people have with this location is the customer service. They say it always comes down as the reason why they didn’t enjoy their time. Or worst the reason this place gets a bad review. So I play it smart by doing all my research before I even step foot into the store. That way I know what I want and where I need to get it from. if I have any questions I make sure to keep it as simple as possible. So that way if an employee is not doing their best job, it won’t affect me as the customer. That’s just a friendly tip from me because it eliminates any headaches or hassles.