Red Wing Shoe Store

Shoes are great. Service is so so now. Definitely service and attitude wasn’t what it use to be. 5years ago or maybe longer, a salesman that isn’t at this location anymore taught me how to buy shoes properly so my feet wouldn’t hurt. That kept me at this location. Now the convenience and knowing what I want as I step in is what keeps me coming back. Know what you want and need. Get in and get out. Don’t bother asking much questions. You won’t get much of a response for a suggestion and instead deal with an annoyed face.

I recommend getting your Red Wing re-​sole here. They have quick service, my boots were done a week earlier than quoted. They threw in some laces for free when they noticed I didn’t have any. I came at around 3pm so I didn’t encounter the lunch break issue that have been said in earlier reviews.

Don’t be surprised if you make a special trip to this store only to find out that they are closed due to someone being on their lunch break. What a terrible way to handle employee breaks. If the store hours state 11 – 7 then the store should be open from 11 – 7 period. It is a terrible slap in the face to customers who show up at 2 o’clock to find out that the store is locked up for someone’s lunch break. This has happened to me twice at this location this week ! It’s ridiculous that a business assumes that people who have come to spend a couple hundred dollars in their store want to stand around for 30 minutes while someone eats a sandwich. I’m very disappointed by the lack of concern for my time.

Let me start by saying that Red Wing boots are top notch. I have the 88 875’s and a pair of the 2408’s. They are both excellent boots and have been durable and comfortable.
This review is for the terrible customer service provided by Alan at the Daly City location. Negative stars would be appropriate for his customer service.
Here’s a synopsis:
I received the recall notice for my boots a few weeks back, something about the toe-​cap/​steel-​toe being defective. I stopped by and whoever helped was extremely nice and helpful. My boots are a special order because of the large size, and I needed them dyed black. The gentleman accommodated me well.
Fast forward to last week. I received a call from the store indicating my boots were ready, so I dropped by to pick them up. I encountered Alan, he asked me my name and he went to look for my boots. He returned empty handed. He asked me if I was sure they were ready and I explained that they were a replacement to my recalled boots. I repeated that I received a phone call and I told him my size. He went back to look. I then thought that maybe they’re in a different area since they were dyed — Alan was not pleased that I hip-​pocketed this valuable intelligence… I don’t work there, I just made the terrible assumption that my last name and a size 16 boot would narrow down his search… Not a real big deal, but the attitude Alan exhibited was less than desirable.
Alan finally found my boots and I asked if I could try them on. He seemed bothered by the request. Alan said I should have tried them on prior to having them dyed. Then he followed up by saying that they’re the same size as my previous pair — what could have possibly changed?! I still wanted to try them on. If they were defective or the incorrect size, they are special order and I’d have to wait another three weeks. Anyway, I wasn’t wearing socks when I came into the store so I requested to use a pair. Alan said, «we aren’t that kind of store». Gosh, the last time I was in a similar situation at Red Wings in Millbrae and two other San Francisco shoe stores, they opened a pair of socks for me. I asked if he would do the same and Alan looked at me like I was insane. Okay, perhaps I was expecting too much for my $ 250 boots (plus $ 20 – 25 for dying). I walked out without trying on my boots because of the totality of the circumstances. Alan needs a little assistance in helping customers, and learning that he shouldn’t talk down to them.

Bought an expensive pair of work shoes ($ 140) and the sole cracked within a year. Made in China. They said it wasn’t their fault, there was nothing they could do, and offered me a 10% discount ($ 14?!?) on the next Made in China $ 140 pair of work shoes that might or might not break within a year. My work boots from them are dynamite, but be careful with any other kind of shoe, they won’t back it!

If I could give this store a negative star I would We have been doing business with the store for seven years never in my life have I ever been treated so poorly as I was yesterday when I went to exchange my husbands boots that were only two months old. Unfortunately this was the second time in two months that I had to exchange the boot for the same problem when I told the employee he very rudely told me he would never exchange the boots for me again and my husband would have to pick a
New pair. I told him redwing shoes offers a six month warranty on the boots I feel two months is too short of a time for the boots of falling apart I would never recommend this store for now on I’ll be taking my business elsewhere

Breaking my Unilocal vow of silence to mention how helpful and nice Steven was at that store! He is very knowledgeable and spent plenty of time with me to make sure I’d get the shoes best suited to my needs, even staying a while after closing time!
Stark contrast with the other guy I had to deal with (Alan I believe) who was one of the worst people I had the displeasure to deal with in retail.
So yay Steven!
Also I am really happy with the shoes for now but we’ll see how they hold up in the long run. But even if there was a problem with the shoes, a Unilocal review of this store should be about the store itself, not the shoes.

Worst redwing store in the Bay Area. I strongly believe the positive reviews here are manufactured. Unhelpful customer service. This review is after meeting two different individuals on separate occasions. I expected to be assisted with fitting the right shoe. Both individuals were very uninterested and were simply counting on loyal Redwing customers coming into the only store in the area. I avoid this location and cross the bridge or travel south. Additionally, the stock is not expansive and it seems that this location tries to convince customers to buy whatever they happen to have on hand.

Cam in looking for some lineman’s boots for my son. They did have some but all they had were obtained only via ordering. Since he needed the boots the next day we have to look elsewhere
But wait the story continues…
Even though the local store did not have stock the salesman gave us the utmost in customer service by:
* Being helpful and knowledgeable about what was needed and acceptable for the request.
* Recommending actions he could support.
* Helping to find stock in other stores in the area., Even non-​Redwing stores.
* Recommending alternative stores that included both bix-​box, and locally owned locations.
* Being courteous and efficient at all times.
I think we’ll be back here again when my son has time to place an order.
* I would recommend this Redwing location to anyone needing a premium pair of work boots!

Bought three pairs of shoes here. The first two wore quickly but were comfortable so I returned. The third pair split in the sole with plenty of tread remaining. Brought them back and was told there wasn’t anything that could be done since I had them longer than a year. Not sure how the time matters, the sole was clearly not worn down and the shoes had fallen apart. Poor quality, won”t stand behind their product and expensive. I won’t be back.

My dad use to drag me and my siblings here for his work shoes. Now I’m being dragged with my husband today for his work boots.
My husband works in S.J. and needed new work boots. I’ve come to learn most companies that require steel toes offer a credit for their workers for boots. Red Wing is one of those companies that work with that.
Because this location is closer to our home, instead of the location in S.J. where my husband is suppose to buy his shoes, he wanted to get them here.
The man who helped us was totally on top of it and got all the okays from my husband’s work and whoever else was in the mix, all in the same day. What a time saver.
Great customer service.

Walked in, guy at the desk barely looked up to say hello and went right back to his computer. Maybe I will try again at another time but the middle aged asian man did not say a single word to us in the whole time we were in the store. I guess he didn’t want our business.

Great store, wonderful customer service, amazing products.
When I first came to this store, I didn’t really know that most shoes were workman type shoes. I saw a shoe store and being the girl that I am I decided to check it out. Well they do sell shoes for us regular people who don’t need steel toe.
I got a pair of sneakers with the best arch support ever. I love wearing them to the gym, they are stylish, comfortable and best of all at a great price.
Some shoes here are pricey, but look at what you are getting, a great quality shoe, especially if you are buying the workman shoes. They sell shoes that are made in the USA (Red Wing Brand) from quality materials, unlike other brands which choose to sell you shoes of the same price, made in other countries from below par stock.
Thank Red Wing Shoes Store in Westlake, you have made my feet happy!

Boyfriend has purchased two pairs from here in the past year or so. The guys who work here are always nice and answers all his questions. They are very knowledgeable. They don’t mind bringing a billions pairs for you to try on (at least they don’t show it).
Not much else to say. It beats going to a department store where the staff may or may not be able to answer all your questions.

With the brand name Red Wings, many of you think that the rugged footwear company is built tough and made for industrialized labor.
Wrong…they also make some cool boots and shoes for any formal occasions.
Matt loves to wear these tough, but comfortable American-​made boots for his days-​off. These shoes/​boots are labeled with numbers as the type of footwear for the desire.
Matt bought the 6680 hiker boot. The $ 160.00 dollar black-​color boot has an insulated interior to help keep the foot warm and absorbs the rain or any moisture with the oil and water-​resistant leather on the outer layer. This pair of boot looks perfect on any pair of denim jeans.
The retail store is really small and only holds the popular-​sellers. The friendly associates can customize and special-​order any available shoes from the website. Matt’s hefty spending may put a dent in his wallet, but it will be a benefit in the long run and whatever it takes for Matt to look Joe-​Cool.

Whoever likes to play hang up games and not help customers on the phone needs to be FIRED. Are you serious??? This went on between 09:55 and 10:05am on 1÷17÷13 I would like to be contacted by the district manager. Ended up having to call a much further away store to buy my 15^th+ pair of Red Wing Shoes over the last 24 years. Pissed!!!