Serramonte Auto Plaza

I’m writing this review for Serramonte Auto Plaza — the dealership right at the intersection of Junipero Serra and Serramonte Blvd/​Collins Ave.
I came with a low budget, looking for a reliable and safe used car. I’ve been to over 2 dozen dealerships from RWC to DC over the week. When I had just about lost hope, I found the Auto Plaza. The lack of pressure that I got, mixed with the great amount of knowledge was an instant relief. They had several vehicles in my price range. And the vehicles were stellar!
The salesman was kind and easy to be frank with. He showed me the car, I took a test drive and got his business card. The next morning, I decided I was going to purchase the car I had my eye on. I went to the dealership and met with another salesman — just as nice and friendly as the slaesman the day before! And, after all the scumbags and sleezeballs, I was in awe. Through the whole buying process, I was treated like a princess! (I know, totally shocking — It was just a used car!)
Anyway, my experience with them made me a customer for life. As a matter of fact, I may just bake them some cookies or something to show my appreciation!

Well, I am not too proud to admit that I am a big dummy… sometimes. I just bought my second car from these guys!
The first one that I bought here was a 2004 Chrysler, Pacifica. I bought is brand new and it would just STOP in the middle of driving a week after buying it. They refused to take it back even after reporting them to the BBB.
New management came in and I decided to try them out and see if they could help because the Pacifica’s transmission was gone, the heater and AC were not working. Heck, the back window would not even roll up.
Anyway, I just bought a new Aspen (which I love) because I am a sucker for all things shiny and there are flecks of glitter in the paint. But, so far so good. They took my Pacifica in as a trade and gave me way more than what it was worth for my trouble. So, I am pleased… for now.