Social Security Administration

Zero is not even worth it!
First time to come here, helped my Mom to apply ssi benefits and we had appt set but still waited for 1.5 hrs and on top of that we got the worst interviewer ever! No personality, no etiquette at all, so rude & totally no help! We went to a private room but still No privacy at all either coz of her Big mouth and of course next table could here the whole conversation. And to think she knows what she is doing or saying but No! She keep asking her co worker from next table… What??? She need to re train by management!!! (I hate to put down my own race (asian) but she is really too much to deal with that need to get fired!
And she end up telling us to come back and wait again!!!
2^nd day– 4÷21− Went back! No appointment but waited for 1 hr again but I already expected that so I’m cool!
But why I always get the worse person in there department!!! This lady is Latina who called our # twice with at least 2 seconds apart and expect to come to her window right away! She even had a nerve to say «i called ur #twice» with her look face of why just now? What??? Seriously??? What’s the matter of you guys working at social security??? Does govt not paying you enough that we tax payer deserve that kind of treatment???
Attention Management you need to retrain your staff with good manners and etiquette! Waiting long is tolerable if you have good service and nice people in your department!!!

I took all info required and underlined. The young man made copies and said I’d hear from them. Never heard anything for two months. Called and was told they are behind in their tasks, so I have to wait. I’d be in big trouble if I was in deep need!

#43
— They still serve customers after closing. There’s a lot of people waiting after 3pm.
— If you show up after they call your number, they’ll still help you. They did that with two people while I was there.
— If you’re getting a SSN replacement, there’s a form you have to fill out while you wait.
— Get a ticket on the machine right when you get there.
— Grab your ticket, go to CVS to kill some time, then come back.
— Only 2 out of 6 windows were opened.
— You can set up an appointment beforehand.

I came here on a Wednesday morning to get a social security card replacement. I showed up at 8:45 just as they were opening the doors. There were about 10 people already in line but it moved quickly. I answered a few questions at the automated kiosk and took a number and was called in about 20 minutes and was out of there just a few minutes later. The entire process only took 30 minutes and was fast and efficient

I haven’t been to the SSA office in the city so I can’t compare first hand, but the Daly City office was smooth sailing for me. I just came in for a name change after getting hitched. Based on other Unilocal reviews, I timed my visit so that I arrived and grabbed my number around 3:05 on a Friday. I was out by 4:01. If it doesn’t take more than an hour, I’m happy. I don’t have high expectations for governmental offices so this was a great experience for me! Staff and security guard were friendly and not mean as far as I could tell. The waiting room is just full of mostly older folks, no weirdos like I might expect in the City. I found parking right in front easily. I also saw someone strolling in at 3:53 to grab a number before closing time at 4. Might be a good tactic too!

The only time I’ve ever gone to the SSA office was almost 20 yrs ago with my uncle’s family when they immigrated to the U.S. and it was a horrid experience. We went to the one in SF near Kearny Street and I remember we got there before it opened and it had the longest line snaked around the block already. The entire ordeal took all morning.
Thank goodness there is internet and Unilocal now, I looked up SSA online before blindly going there again. After reading many reviews, I decided that my best option was to go to the SSA in Daly City where there is parking and likely less people. I read that around or after lunchtime tends to be lighter traffic, so that was my plan.
But it was my Friday off so I was moping around at home and didn’t get there until 3pm. Parking was easily found behind the building and I walked in to see about 20 people waiting. One staff member (security?) was near the entrance, but didn’t say anything. After I glanced at the the small place, I saw the ticket machines to the right of me, touched through and answered general questions about what my visit was for and got a numbered ticket. I recall there were maybe 4 different number lists shown on the tv screen, each list probably for different types of visits. My wait was about 30 mins, then I was greeted by a friendly woman into the room. I felt good that I didn’t end up going to one of the counters. She was nice and did just what needed to be done– helped process my name change. I walked out and looked at my watch. Only took a total of 40 mins! I thought it would at least take an hr if I’m lucky. I left feeling refreshed with a new name and my previous traumatizing SSA experience is almost deleted from history.

Came to the SSA fearing the worst, after reading numerous reviews saying this was a 3 hour wait only to find rudeness and inefficiency at the other end of this wait. Now, I may have been lucky, but my experience yesterday was excellent; short wait, followed by a very courteous, efficient and focused help. I have engaged with government offices all over the world, and never before have I had such great help.

Well, the good things about this location is that there is parking (though it is tricky even with a big lot) and that it’s calm. It surely beats going to the Mission district or elsewhere.
However, there is no getting away from the long waiting though. It would help if they offered appointment scheduling via the internet. An earlier reviewer claimed that one may make an online appointment, but that is not so according to their website. Only by phoning… So without any appointment one enters one information into a kiosk and a ticket with a number pops out. Waiting for around an hour after one gets called to a window. But it may not end there. No. If one needs any other services that the window clerk cannot process one will return to wait until one’s name is called by a different rep. from the Interview Room. Now that turnaround can go quickly depending on the issue. Accompanying my parent we arrived at 11 a.m. and departed at 1:15 pm. Perhaps that’s not so bad considering it’s a government office… It’s actually average judging from others’ reviews here.
The bad thing is that a few clerks lack a friendly disposition. There is really no need to be stern as people are there for good reasons. A friendly demeanor would be appreciated by all I’m sure.

I have not been to the other one in Civic Center, so there is no way that I can compare the two. This one in Daly City overall delivers great experience for me. First off, it is easy to find a parking spot outside the building, as it is near a mall. The office itself it not so big and when I arrived at around 9:10, there had already been a lot of people waiting. The assistant was a very nice guy who often told people there were empty seats. The bad thing is that the monitor did not show the number of the customers being served correctly. I went to apply for my card for the first time and the application was done in 10 minutes, though I spent about 2 hours waiting. Great service overall.

here we go again. long wait in line, a lot of people in here as always. i like the office though because for me it looks neat and tidy. compare to other offices., 4 star because i hate waiting in line. we came in half hour before they open but seems like people were here before us like an hour early., if you wanna go fast go online and make an appointment.

I’m here to update my information been waiting for 2 hours. Need more customers service reps windows

UPDATE: Went back again on a Wednesday to get my SSN and arriving close to noon was a good idea again as everything was fast.
I figured I’d arrive a little close to closing time and I wish I had! They close at noon on Wednesdays and I wanted to arrive close to 11:30 — 11:45 but ended up arriving around 11:20. When I got there, there were already A LOT of people. The employees, however, were really fast! There were about 5 windows, one interview room (with around 5 interviewers), and a self-​help window. It took me about 40 minutes before I got called but only because there really were a lot of people. Some numbers were called and I guess some left cause they didn’t respond. Around 11:30−45, there were hardly any people left. The lady I dealt with regarding my case was in a rush that led to some complications but everyone else seemed fine. I had a good experience and the wait wasn’t THAT bad.

I’m surprised not everyone here reviews the A*hole the security guard is. I went in there with my newborn and of course I had a stroller with me and this man had the nerve to tell me to stop making noise just because I asked someone to excuse me on through the seats. I don’t understand why they let people like this GUARD others. The only positive thing i have to say is the staff inside where really friendly overall.

So after reading all of the reviews, i don’t think people really understand that it really depends on the day and the area. So this place is pretty much home for immigrants so of course it will be full. I’ve been here twice, first time, super fast, second time super slow. I still like this place cuz there is a parking lot so you have more chances of finding a parking spot, compared to the offices in the city, duh. So this is a government office and like every government office, expect a line. Just be happy it’s not in a ghetto area with sketchy people.

Worst government agency I have been to. It’s either your letter is lost or they simply are not reading the contents of your letter. Very frustrating to deal with these office staff.

Ok so went based on a few of the good reviews. Here is the real deal.
1) parking by 9am is packed so expect to try and find street parking
2) I arrived 10 minutes after 9 without an appointment on a Thursday and there were already 20 people ahead of me! That equals to 2 hours of waiting plus!
3) the security guard is a complete & utter ass. Takes his job way to serious for a tiny office full of mostly senior citizens who can barely walk let alone cause problems.
4) you can’t make appointments online & when you call to make one expect a 45 – 50 minute wait time.
It would be great if you can just change your name online & verify with a scanned copy of your marriage certificate. It’s insane to have to come down here wait hours for something that takes 5 minutes to handle because I already filled out the paperwork! Government agency offices are an epic waste of money, time and full of inefficiencies that need to be corrected!

The staff here is very stuck-​up, especially rude is the chinese man that works in one of service windows. During my visit along with my grandma, maybe 10% eye contact to either of us, while the other 90% is towards the wax he’s scratching out of his ears. And also, when my grandma asked whether her medi-​care card could still be used, he rudely replied «No, that doesn’t expire, don’t you see that.» I understand that your job can be very stressful at times Sir, but next time try to be at least little friendly you jerk.

Went there with my cousins to correct the spelling of their names on the card. Security Guard was rude and condescending. It’s a shame to see that when most of the people he was giving attitude to were senior citizens.
Went to two different clerks. The first clerk said we needed to go to immigration to correct the spelling of their names on the card. The second was super helpful and courteous. She actually helped us and made a request to the immigration so that they could correct the issue.
She made up for the guard and first clerk.

Going here was far easier than I could have hoped.
–1 star for parking. The lot isn’t terrible, it just doesn’t have the most room for leaving and I think I got the last spot.
No appointment. Got there 15 minutes before 9 and there was a line forming. They opened the door at 8:50 or so to allow people to start getting numbers. The office is upstairs on floor 2. You check-​in with a machine. 9am is magical. Everything is quiet, then suddenly the office springs to life. Numbers are called immediately, all of the windows open. It is a beautiful sight. The person assisting me was friendly.
They open at 9 and I was out of there by 9:30, definitely worth a good 4 stars.

I never thought I’d be leaving a review for a gov’t office, but this place blew me away with its organization, staff, and efficiency.
I came in without an appointment to change my name and the staff was very accommodating, calm, and fast. I was in and out within 30 minutes, and my experience was just super pleasant.
¹⁰⁄₁₀ — would change my name there again :)