The UPS Store

I always come here to send out my orders from eBay. The service is always great and the clerks are especially nice. It’s not much more than usps which is why I love coming here.

I usually just come and drop things off quick and easy. I go during normal work hours, so there is usually parking on the meters in front and less likely to be a line. However, when I came last week, there were 3 people in line and the employee Sam was working alone.
During his downtime with the other customers wrote addresses or packed their items, he would check in with me and apologized for the wait. We live in a fast paced world where waiting is almost unacceptable, but I can appreciate the wait for good service.

I came in to the UPS for notary services and then a document scan to email. Sam was very polite and really helpful. Awesome experience and I will use them again if ever in need of services.

Great UPS Store. I’ve dropped off a great deal of packages here as an Amazon Seller and I have never had an issue. I choose UPS as a shipper every time due to how quick and pain-​free it is to ship packages from this branch.
Parking is actually really hard to find and I’m often on hazard in a red zone when dropping stuff off. I will have to check out that lot in the future which other Unilocalers are referring to.
Most importantly, if you are dropping off packages and there is a line, the staff are very professional and immediately prompt you to put it on their scale for an instant drop off. It is very efficient and makes this store my go to UPS store!

Nice and friendly staff and very helpful.

I come here to drop off packages and it’s always been quick and painless.
There is usually parking right in front and I think they might have a free lot in the back, but I’ve never had to use it

Great place to drop off ups boxes. Quick and easy. There is a parking designated for customers. The entrance to the parking is right before the ups store sign. Slow down and you can’t miss it.

I come here usually to drop off packages and to get my LiveScan for jobs. So far, I came to this location 3 times and had a great experience every time.
There is 15 minute meter parking right out front, but it is usually taken… so try the residential streets and walk up to the store. I also believe there is parking in the back, but I’ve never really checked it out. Residential is the way to go and avoiding paying meter for 10 – 15 minutes if you’re just dropping off something or getting your LiveScan/​Fingerprinting on Mission Street.
Every time I went to this location, the person in the store was friendly, helpful and was good at explaining to me about the LiveScan and fingerprinting process. Many workers will just do it to get over it and hand you your paper, but both times I got my Fingerprint/​LiveScan here, the workers explained everything throughly and it was a quick and easy process. The workers here are definitely professional and very knowledgable. I definitely appreciate their efficient and friendly service and will be back here if I ever need to get another LiveScan or drop off a package!
I also noticed it wasn’t as crowded as other places, but the guy in the counter said it can get busy sometimes. It was easy to call-​in to see if it was busy and I would suggest you to do that if you need something ASAP.

Christian fit me last minute to get some paperwork notarized. Super professional and efficient. I had called another UPS store with the same closing time as this one, but they told me they were all done doing notaries today. Maybe their notary went home for the day, but I was still bummed. Luckily Christian and crew came through for me. The out of state paperwork I had didn’t include some newly added wording required by California. No way I would’ve known that, but these guys are on top of it. So instead of sending me off hoping that my paperwork would satisfy the other state, Christian filled out the supplemental paperwork, so I wouldn’t have to worry. Gotta live that!

I had by far the best experience at this shipping/​packaging place compared to any other shipping locations including the competitors I shall not name. The guy at the counter flawlessly managed to fulfill my transaction while answering phone calls, acknowledging new customers and printing out my shipping details. Great attitude (extremely friendly and efficient). Also there is free parking in the rear. I’ll be stopping by again for my future shipping/​packaging needs!

The most professional counter personnel ever!
Each time I’ve patronized this UPS (over a dozen times), I am impressed with the friendly and knowledgeable personnel.
I have stopped going to the US Post Offices after finding this UPS store.
The street parking on Mission street can be a challenge when dealing with larger parcels… so plan accordingly!

I don’t think I’ve gotten such amazing customer service in such a long time! I lived closer to the UPS in westlake but decided to come here because of the better Unilocal reviews and I’m SO glad I did. My bf and I brought a whole bunch of large boxes for my move to New Mexico and I’m soo thankful that Angelo was concerned and honest regarding the fragiles in my boxes and how it was packed (stupid me just wrapped towels to protect my keyboard lol). To sum up my story, he literally unpacked half of my boxes and repacked it just to make sure that my large piano keyboard and my ukulele doesn’t get damaged. He was SOO patient with unpacking all of the crap I filled these boxes with and did his best to meet my budget by cutting boxes to make them the right size. It was worth the extra bucks I paid to make sure my stuff was packaged correctly. I even came back the next day to send out another package and to check on the other boxes he was working on– I believe this was the day of the Giants parade so honestly, no one in the SF area wanted to go to work lol. But Angelo was there and he never ONCE showed any signs of irritation and was always super kind. Even my bf thought he was a really nice guy considering all the crap I brought for him to repackage. Anyways, here I am in New Mexico now and all my boxes came right on time and YESS piano is scratchless, ukulele is prestine and I couldn’t have been any happier with the customer service I received. Thank you so much, Angelo!!!

Ordered a very important package from UPS that was expected to arrive at my apartment. Waited all day on my day off, saw the driver pull up, look out, and drive past before I had time to sprint out the door and flag him down. Received an email saying package could not be delivered due to «missing apartment number». Tried calling UPS facility in South SF +10 times (1.5 stars on Unilocal,FYI.)
Long story short, Rachel, who promptly answered my call at this location, offered to personally contact them, called me back, and sorted things out for me lickety-​split. I’ve always had great customer service at this location, and even though they weren’t the facility that was associated with the delivery, she managed to resolve something that was apparently too difficult for the folks at the south SF center to figure out. Thank you, Rachel!

The service here gets 5 stars. The place was super busy and there was only one guy working. He did his best to help everyone. Very helpful, friendly, and polite.
Sam, I hope your boss reads this review.

It’s unusual to come across a UPS store with such great customer service. I had a good experience with this store after selling an item on eBay. They were very helpful with recommending the proper packaging & shipping. The store was very clean & organized. Would def recommend them to anyone looking for the right services.

Got here today 5÷19÷2014 around10:50am to see a note on the door that they’d be back in 5 minutes. I was surprised to see this in the middle of the day. Although I wasn’t in a rush, I can see how this can be an inconvenience to someone who is. I understand that the associates might have to use the restroom or something, but you’d expect a large company like this to have additional coverage if someone needs to step away from the front for any reason. With most of the other UPS stores I am in and out in about a minute, with the exception of the holiday season. They did reopen soon after and there were about four or five people waiting. They quickly got me in and out, but I guess due to the small wave of people dropping off at the location the clerk forgot to be friendly. No «hi», «hello», etc. Overall, I’d say this location is OK. Don’t expect top notch customer service though.

Disappointed. Reviews were promising. I arrived at opening and waited 15 minutes. No one showed up.

The people are friendly & quick. My boyfriend and I came to drop off a package and we were out within 2 minutes (or less)
Plus we got a parking spot right in front!

Excellent service!!! I wasn’t even inside the store yet & was only unloading my trunk when the nice gentleman came to my rescue (I don’t know if it was the size of the package or my bulging 36 week belly but he was super sweet)!
I was in & out of there in less than 2 minutes and I got a coupon too.
This place is a little far for me but parking was easy & cause of the great service this is my new primary UPS Store.

Every time I have done business with this UPS store (Daly City Mission Street location) they have gone out of their way to accommodate my printing and shipping needs. Whoever is behind the counter is polite and customer service oriented plus extremely patient when add on requests are made. You can email color or large volume printing requests for work, school, or personal item and pick them up. For your shipping, mailbox, printing, copying, fingerprint, passport, plus more this is the place to go!
james pagan