Wells Fargo Bank

THANK GOD I DON’T BANK HERE.
Another freaking business that’s not on my Unilocal beat, wasting my time in more ways than one. But here I am, just trying to help the community with brutal honestly.
I can’t even believe that Wells Fargo allows their employees to treat potential customers in the manner to which I was subjected…
I walked in trying to cash a $ 4K check that was drawn off of Wells Fargo. It was a check made out to me from a business (not like I have rich friends that can just write me a $ 4K check). Since I happened to be passing by Wells Fargo on Mission, I figured I’ll just go cash it versus depositing into my bank.
Well as soon as I presented the freaking check, the teller (a larger woman who called herself a «supervisor») started asking me all kinds of questions. Like, «what did I do for a living»? | «Why am I not at work?» | «Why don’t I have an account with Wells Fargo?» | «Would I like to open an account with Wells Fargo?» I’m sitting there wondering why she was asking me all kinds of questions, as if I was presenting a check from the mafia or something.
After she told me there was a fee to cash a check without having the account, I figured — ok, fine, I suppose it wouldn’t hurt to look at the account options. I looked at the brochure, and then said, «Ok, I’ll open the account.» THEN, WHAT HAPPENED NEXT WAS SHOCKING:
When I finally went to open the account, a guy came into the room and wouldn’t allow me to open the checking account, saying that I was an opportunist! He told me that if I opened an account, I wouldn’t be allowed to deposit money through the ATM, and that they would have to hold onto this check for a couple of days. I was like, «WHAT???» My paychecks are bigger than this stupid check. I cashed the f*ing check, paid the fee, and stormed out of there.
AND THIS, MY FRIENDS, IS WHY I BANK WITH CHASE.

I’ve been with wellsfago since 2010, I tried to close my account and the manager George vega help me and he tricked me into closing that account and opening a new one, h told me that the old one was closed and that my automatic payments wouldn’t go thru anymore more because the account was closed, so now I’m getting charged for staff when he told me it wouldn’t happened,
L
Today I went in to see what was going on, and the person on the window named Cristina was really nice and respectful, but the asshole manager that was there Michael shin was rude and not willing to help, Maybe if I was Asian h would of treated me better because to his ppl he so nice but once a Latin person tries to get help from him, he’s useless and rude
Thanks wellsfago
You are not taking my money anymore with all the ridiculous monthly fees
Chase bank is better at least no stupid fees that make no sense

The low rating results because of the horrible customer service demonstrated by Tiffany Sun.
I came to this location because I wasn’t near my usual branch, which is in The Westlake Safeway grocery store. Over there, they have amazing customer service, by the way. They treat you perfectly.
That’s what brings me to post about my upset the customer service here, particularly Tiffany, who ruined my day.
With a newly opened Checking and Savings account, I sought a few checks. I obviously did not want to pay for a check book or temporary checks because I’m a new customer. This should be free, particularly temporary checks. After calling a Wells Fargo representative on the phone (online support), I was told to visit a branch and they would be able to waive the fee for me.
I explained this situation to Tiffany because she was the greeter. Despite my concerns for a couple of free checks (which shouldn’t be a big deal), she kept on insisting that I pay. I eventually gave up talking to her because she didn’t even consider my request. Usually, a worker with great customer service would say «I’ll see what we can do for you», yet this woman make it a marketing business to sell me checks. She didn’t even bring me to her office to sit down unless I was actually going to buy them.
Upset, I spoke with the manager and from there on, the banker I spoke with (I also came to withdraw a large sum of money) helped me and apologized for the customer service I received from Tiffany. I called the manager over and explained to him my upset, and was given a few temporary checks for free. Thanks to the Banker (Meagan) and Manager (Michael) for making it a better experience despite my initial encounter.
* This isn’t an issue about me being mad about the concept of the whole «free checks». I’m upset about the concept that I was not treated like a valued customer. Had a different approach been taken, I wouldn’t be upset. (regardless of whether or not I received the checks)

I went to get cash here earlier. The ATM said happy 7^th anniversary with us at Wells Fargo haha ur welcome and I had no idea they kept track of that it took me by surprise.

I am here almost every day working with most of the Wells Fargo employees, because the company I work for has me bring deposints in regularly. All the ladies that work here are really great and personalbe. They love to ask how your day is going and they actually listen when I tell them my day is going great, or my day could go jump off a bridge and die. I never dread going to the bank because I know the tellers will help me with positive attitude. The only person I dont care to work with is Ed. He is terribly slow and I cant really understand him.
Edgert is an awesome teller. He always is in a great mood and he is quick to get me in and out with out having to spend my whole afternoon at the bank. This place is in the Luckys Supermarket so if you have any grocery shopping to do, this is great one stop shop for you. They also have 2 ATMs for quick cash.

I love that there is a Wells Fargo bank inside Luckys supermarket! Not just an ATM but an actual bank. It’s great! Talk about convenience! Another great thing about Wells Fargo being inside luckys is, they are open Saturdays till 7 and open on Sundays as well! We’re there ever times when you wished the bank was open because you had to make a large cash withdrawal or needed to cash a check?
I know I have! I always wished the bank was open on the weekends. Saturdays they would open but only till 1 or something.
The bank tellers are friendly, very helpful and courteous. I appreciate the bank being in the supermarket cuz I can kill 2 birds with one stone. Do my grocery and do my banking.

Agents are very friendly, young and down to earth. I wish they’d open earlier as I sometimes need to come by before work. Regardless, service is fast and convenient as it’s right inside Luckys.