AAA Auto Transport

I had the worst nightmare of my life! Do NOT, NOT, NOT, NOT ever make any business with this company; let me tell you my nightmare…
I was going to move from California to Texas. Called them. Thought it was a great deal. Friendly people. Gave credit card info to find someone to pick up my car ASAP and that they would do it as soon as Sat. I paid them 100% all fees. I was thinking «wow, so they work weekends and a great deal. Can’t top that!» I got an email from this company stating to give them a 2 – 3 day window span for someone to pick up my car. OK. The guy promised that I would have my car sent before my travel date to Texas. I explained to him, I have kids, my husband is in the military fighting the war overseas, and I don’t have anybody in California to help me make this transportation ease. Days passed, no one picked up my car. Day came, I had to go to Texas. So I left, I left the keys to my neighbor a military housing community friend. When I arrived it was Christmas day, of course, the auto people don’t work. Then weekend, Closed. Then New year’s, Closed. Then signed a contract they did not respected it. It’s been almost 3 weeks since they were supposed to transport my car from California to Texas. I am not lying, but today as in every day I have been calling them several times a day, and they just hang up on me, they put me on hold. They’re at lunch. They ask me to call back in 20min., to call back in 5 min. They say they can’t hear me, they hang up after hang up after hang up!!! I can not take it any more!!! They even told me the guy that was going to transport my car, finally today was on his way, here I am asking people in Cali. to please be there by the car waiting for them, and then, this guys do not even call to cancel, they just forget about me!!!— I’m over my head with their excuses and I need my car. I paid already. I’m on a budget. My husband is overseas. My children need to see the doctor. Lord Help me! I do not own this car, I am making payments on it. I had just bought it and took out a loan to purchase it because my current car was malfunctioning. Do not EVER make business with them I plead. Sure their cheapest, but it’ll turn into a nightmare. … So now I’m in Texas and they are in California. No car to transport my family and still have to make payments on my car!

I used AAA Auto Transport to have my car shipped from Northern California to Savannah Georgia. It went very smooth. The guy that they had contracted to come and pick my car up was on time give or take a couple hours. But at least he was there that day. I flew to Georgia and three days latter my car was there and it was there in one peice.
Now, about 6 months later I was going overseas and had to have my car shipped from Savannah Georgia back to California. I called to book a set date, and they charged me the entire bill that day where as before all I had to do was pay the deposit and pay the rest when the car was droped off. Not a problem thoguh at least I know its paid for. Ok, so I set a date to have the car picked up and about two days before the car was picked up I called to confirm. They said «yup were tracking it». So I called the day the car was suppose to be picked up, they said the driver is in the area were calling him to tell him. The car didn’t get picked up until about 2 weeks after my set date. Now this isnt uncommon for any transporting service so I expected it. Now they spoke with my parents who where taking car of the car sittuation for me and said the reason they had an issue getting my car on time was because a lot of truck drivers didnt want to take the job because of the price I payed. They said it was too low and that month gas prices had just jacked up significantly. AAA never came after me for any more money and what I paid is what I paid. But they finally got a driver to take my order and my car was safe and sound at my parents house three days later.
I have used other transport services and had a horrible experience. my car was about two months late, was dropped off in many states before I got it back and it came back ruined. We couldnt get a hold of the driver after that so I had to make a claim on my inssurance.
When using ANY transporting service, NEVER count on a set date and they do explain that to you and its always posted on their web sites, thats just how the autotransporting business is. Once AAA does picks up the car, they take it straight to your house, it doesnt get off the truck and left in another state until another driver going in that direction comes to pick it up. So for that fact alone, I stay stick with AAA.
Once you understand how auto transportations work you will see AAA is not so bad. Once they finally get your car, you have it at your door step shortly after. Plus when my car got to my parents house, it was still in one peice and not a scratch on it. They are quality and I will stick with them every time I need to have my car transported I do feel safe with them and I do feel that their drivers will take care of your car.

My experience was very similar to Melinda’s. They lied to me about being able to have it picked up on the agreed upon day, were consistently rude, and finally yelled at me and canceled my order. Prior to this I was told the driver was on the way and I just needed to wait, two days in a row. I needed to have my motorcycle moved from Boston to VA and now I’m all packed and ready to go and have no idea what I’m going to do with my motorcycle. This is an awful company, with no customer service skills, and no consideration for the needs of the customer. I would not recommend the use of this company ever.

I needed to have my car shipped from Georgia to California, found that AAA Auto Transport had the best price for the service. What they forgot to mention was that customer service was a negative one. While placing my order, «Jeff» seemed unsure of the process and put me on hold several times. I placed my order and gave «Jeff» the benefit of the doubt, figuring he was new. «Jeff» confirmed that my vehicle would be picked up on a specific date and the driver would contact me to finalize time of pick up. The day before the agreed upon date, I called because I had not heard from anyone. I reached «Tony» who told me that he would call the driver and for me to call him back in 20 minutes. OK, they have my money and they want me to call back in 20 minutes?! Every time I spoke with «Tony» I was rushed off the phone and told «It will be today or tomorrow. Call back later.» So the day arrives that my vehicle is supposed to be picked up. At 6 o’clock that evening I called «Tony» and asked if my vehicle was going to be picked up because I had travel plans based around this fact. «Tony» then proceeds to tell me there is a «two day window» on pick ups. When I informed «Tony» that I knew nothing about this, he tells me, «Well, maybe you had selective hearing.» WTH? So I ask to speak to a manager and he tells me he is the manager and nothing is going to change with his attitude. This guy has no common courtsey, knows nothing about customer service and is a jerk. My vehicle was finally picked up 5 days after the scheduled date. I will never, NEVER use this business again, nor will I recommend to anyone.