ALP Restoration

I had Shaun come out to my home and inspected for a water leak. We just finished doing construction to the house so I was truly freaking out. The City came in and a day before and scared the heck out of us.
Shaun came in first thing in the morning very humble very professional. I have yet to have a company put on special slippers each time they came in and out of the house not to get the floors dirty. 10 stars just for that!
He was very thorough and in about 15 minutes advise me that it’s most likely a minor sprinkler issue outside the house. You never know these days, lots of greedy companies out there knowing that insurance is there to pay out.
Best part about it is that the evaluation was free and yet the service was high and. I can keep writing and writing as to how great the service was. Thank you Shaun, I look forward to referring your name out to everyone.

I called because there is a gas smell in our kitchen when the oven and range burners are off, and we needed help isolating the gas leak, something ALP advertises they handle. I also explained there was an urgency because I learned from a biofeedback test that I have natural gas poisoning! They agreed to come out on Monday. Within 5 minutes, after «looking» at my standalone range, told me that I should call out an appliance repairman first to make sure it isn’t the oven causing the problem. Really? I was disappointed. Later in the day, I called an appliance repairman who said that I should contact a General Contractor specializing in kitchens, so I did. The General Contractor said I needed a plumber to isolate the leak! Ugh! Luckily, this particular general contractor runs a family business and they have a separate plumbing company and I called and made an appointment for Wed.
Seems to me that the ALP plumber just had no interest in the job — not sure why. He left their 7“x9″ glossy advertisement card, where it clearly includes bullet points for «Gas Line Repairs» and «Slab Leaks» — but apparently, they will only isolate the problem if they «feel like it», and this guy didn’t feel like it apparently. Oh well, at least I found another plumbing company that is willing to help me.

Tim installed a new gas line to my kitchen. He offered reasonable pricing and was very prompt with his timing. What sets him apart is after my stove got in, I discovered it wasn’t working properly. Tim came back at no charge to help me troubleshoot the problem and make sure I was completely satisfied. The problem was a quick fix and was resolved immediately. That’s great customer service that’s rare in the service industry! I I’ll definitely use him again.

Great company, family owned.