On a recent rainy Sunday night this company replaced my 20+ year-old leaking water heater and without an extra charge for the weekend service. Our technician called when he was in route and arrived within the timeframe scheduled. He was experienced, efficient, neat and careful in his work, and exceptionally courteous. Further, because this tank was so old a number of code improvements were necessary to pass city inspection, and the tech reviewed each with me before beginning the work. Upon completion he explained and demonstrated setting the water temp, gas turn-off valve, etc. After shopping around for product and price, I chose FAST because: I got the most information over the phone(by far) than from other companies I contacted and the price was competitive. Also the tech came that Sunday night to give me a free estimate and was prepared to proceed with the job if I approved, which I did. While I initially found FAST in the Yellow Pages – I know, old-fashioned – I also searched online, and that led me to their promo for free earthquake straps(city required). Saved me $ 79 + tax. Plus, in my search I called Home Depot and learned FAST is the sub-contractor for their water heaters.