The UPS Store

The team is above the rest when it comes to being not only professional and efficient, but welcoming and friendly.
It’s almost like going to pick up my mail at my families house.
The customer service and knowledge that the team at this location is something I have yet to find at other UPS store locations.
Whether you are in need of shipping something, obtaining a mail box or simply getting business cards printed up — don’t waste your time going anywhere else but here!

Really 84 cents for a stamp??? Plus my printer was out of ink so I emailed my document from my cell to their computer, they then printed it. $ 3 for using computer? Plus the cost of printing 1 document. I could have filled my ink cartridge at Costco for that.
Stick it to ya.

Great Service and a terrific staff. They have helped with all my mailing, shipping and graphic needs. Rather go there than the US Post Office which is around the corner. If you have problems they have great solutions and suggestions. Been a customer for 13 years.

The guy there was nice but this was the worst shipping ever i sent out three packages from here none of them were recieved and none of them got sent back i had to refund each order :/

Love the folks at the Dana Point UPS store. I have been going there for a few years for special shipping, packing materials, boxes and office/​shipping supplies. Last week I had to order new business cards and Mike, as usual, delivers the best customer service around. My voicemail says to not leave a message, so Mike went above and beyond by texting me and emailing me that my cards were ready. I love to keep local businesses thriving and this is why I keep going back. Cheers to all the hard work from all of you. See you again.

I wrote a one star review a couple of months ago, I changed phones and lost that Unilocal acct. but I wanted to tell you all how the owner called me and asked me to come in. I spoke to him face to face and he apologized and mailed a package of mine on him.
Absolutely great service recovery and because of that he earns 5 stars for his business UPS Dana Point. Hoorah

Mike the owner and his team of merry men are fantastic. These guys are so cheery they will definitely bring sunshine to your hectic day. The prices are reasonable too. I just sent some items to my family in NY from Palm Springs from another vendor and it costs twice as much

I find Michael and his staff at the UPS store to be very helpful, friendly and professional with all my shipping needs and services. It is a store I always choose to do business with and have recommended them to anyone needing these services in our community!
Jack Randall

I’ve used this UPS store a few times now. For the most part, whoever is working is very helpful. You will have to pay for a box or packaging bag and for any tape they use. If you are trying to save money, I recommend taking your items boxed and only paying for shipping.
What I don’t like about this UPS store (and it isn’t every employee) is their pushiness on which type of shipping you should get. I recently had an experience where I wasn’t given any option as to what type of shipping (standard, priority, etc) I wanted. I was selected for me and then paid. Seems to me like it was a bit pricey, and to avoid any conflict i paid and left.
The reason for only 3 stars is how overpowering they can be while you are in there. They don’t ask you what you want or prefer. As much as they want you to get in and out quickly, and they do know what they are doing, they come off rude and inconsiderate.

I have been using The UPS Store in Dana Point for dropping off my UPS packages for a year now. In the 1990s I was trained to properly pack shipments by both UPS and Federal Express that exceeds their minimum requirements.
When I drop off my packages, they are always labeled, packed and taped so all I have to do is place it on their counter. One of their employees always acknowledges my drop off and thanks me.
Packing tape is not cheap and you cannot expect this business to assume this cost. The cost of the box, the tape and the packing material is not free. The box and packing material in itself should be about $ 10. Consumers should buy insurance if they believe the items in the package will be damaged. Most customers don’t buy this insurance and they start to grumble when the package arrived damaged or the package didn’t arrive at all.
This store is a franchisee of UPS. They accept your packages on behalf of UPS. So when UPS damages your package or your package is lost, your claim is through UPS. This store can help you initiate a claim but you must do the leg work to resolve your claims. This is why I strongly recommend you buy insurance AND you get SIGNATURE REQUIRED on important packages. It will cost you money but it is reassurance your package will get there.
Why I rated this a 3-​star. Parking is kind of tight and you must be careful when exiting this business. They share a common alley way with the post office and other businesses so if you are not careful, you might get into a fender bender! Occasionally I do get a gruff reponse from a few of their employees but I understand they are busy. But you do not take it to the next customer.

Be wary they charge a ridiculous one dollar «fee» to tape up your package!
I arrived to drop off a package on my way to work. I did not have tape on me but did not think it would be an issue – because in the past it hasn’t! I gave the employee my package and he promptly taped it up. Afterwards he asked for a dollar.
Dollar? At first I thought he was joking.
NOPE. They didn’t even tell me until after the fact!
Never attending this shop again. You lost a customer!

I have been using The UPS Store for over 2 years now and the owner Mike Lockett and and his staff have been terrific regarding all my shipping/​mailing needs! Definitely the best place to accommodate anything you need!

Been doing biz with this store for 5 years or more… always a pleasure. I’ve counted on them for my small business needs and have always been happy. It’s sad to see people leave negative comments and then encourage others to do the same… but then again, that’s Unilocal for ya.
Keep up the good work Mike.

The «so called» assistant manager treated me liKe a second class citizen. Spoke down to me with her eyes rolling, then belittled me in front of everyone
I HIGHLY SUGGEST NOT GOING HERE

The owner is rude and unprofessional and the staff he hires aren’t much better. They treat you like you’ve come into their living room, not a business. Hate that this is the closest UPS Store to me, terrible service. I’m a local and a customer, not an inconvenience.

The owner of the store, Mike, is a rude, arrogant person.
He treated us like we were doing him a favor to use his store.
When we asked him a question about a shipping charge he told us to take our business elsewhere if we didn’t like it. .. which really wasn’t the issue, we were just politely asking about the charge itemizations but he didn’t like being questioned.
Please do not patronize this store as it is obvious that, the owner doesn’t care about customers nor about the customer experience. Its also sad to see that he’s trained his staff to adopt the same attitude.
We now use FedEx or the Monarch Bay UPS store located at 15 Monarch Bay Plz
Dana Point, CA 92 629 even though it is a little bit further drive for us down PCH.
We’d rather do that than patronize the pompous-​natured folks at the PCH Dana Point store.
Oh, btw — to the owner of the store, you better get more of your friends to write you some more fake 5 star reviews because with this one your score is going down (again).

I do not know how this place got bad reviews. I don’t know about the other reviewer… I have never seen a dog running around and the place has never smelled bad. I have had my mailbox there for three years. They have always had packages for me. They even remembered my mailbox and would run over to get my mail before I could get my key out and retrieve it. The service has been consistently outstanding and they always greet me whenever I walk in. They are so friendly and I really can’t think of anything negative to say about this place. I just renewed my mailbox today and I will be doing that for many years with them.

I’ve had a mailbox at this store for almost 10 years now and use it for ALL my mail. Never had a complaint and got to know Mike and the crew over the years. Great group who know what they’re doing and always greet you when you walk in.

I have used the services at this UPS store several times and I have been very happy with the service every time. Mike (the owner) has actually gone out of his way to help me with a situation I had just the other day. I have read the reviews and saw the bad ones. not sure what those issues are about but sometimes they are a little busy and you just need to wait your turn. Don’t see the big issue. This store provides a clean business, they are friendly and will go out of there way to help you in anyway they can.
P. S. My dog boxer Nika loves coming with me to this store. so yes. this is a dog friendly store. :)

Save yourself the hassle. Pick any other store. Horribly Rude, Horrible Slow, Horrible smelling.
They have a dog running around which they spend more time attending to then the customers. Three of us were in there and two employees ignored us so they could mess with the dog. I asked for signature and she said I didn’t need it. Again I said I do need it. She scanned my card without SIGNATURE confirmation. She said I didn’t need it that it was already included. NO IT WASN’T. YOU WASTED $ 52 shipping this across the county, now I have to RESENd it, and you wasted my time shipping with your store. Never again!!!
*The store is ugly, inside and out. Poor service. Will never use UPS again. FEDEx All the way. *