Chick-fil-A

This was definitely not my typical Chick-​fil-​A experience. It is located in a food court and they have no line management system in place which causes initial confusion. They employees are not as friendly as they are at other Chick-​fil-​A restaurants and they move really, really slow. A simple chicken sandwich (very tasty btw) took over 7 minutes to receive from the time the cashier handed me the receipt. This was in part due to the slow kitchen, but also due to a chatty employee who was playing with a small child instead of running food to the line of customers waiting at the pickup. There is a way to balance things and these employees simply do not know how to multitask. If you are a mall employee looking for a quick meal, most of your break will be spent waiting in line to order and then waiting again to pickup. There are plenty of other options that are much faster than this restaurant. Once they work on the speed and friendliness, I will update this review, however this was a below average visit to a Chick-​fil-​A restaurant.

Wonderful chicken sandwich, the best choice for a quick meal at the Mall. Very friendly and professional servers add to the experience.
The recent criticism of this chain by heavy handed lefty politicos who have urged a boycott gives me an added reason to visit Chick-​fil-​A more often: nicer people.
5 Stars plus!

HOT JUICY chicken fried sandwich… for $ 3.75. Much better than the one in the city. NO huge line. toasted buns… yummy!

Food was fresh and the manager was super friendly. He even brought the food to us with two great big cups of water! On a super hot day this service was greatly appreciated!

This is the best food court restaurant in the mall. Chick-​Fil-​A is the best place to grabs a quick but or even a dinner for a family. It seems that this is a fast food restaurant but it’s not, its pretty much a fast restaurant. They serve their food hot and quick with anything you want. Once I asked for honey mustard and they gave me a HANDFUL! A WHOLE HANDFUL. The staff is amazing being caring, fast, and attentive. They have never messed up my order. They also ask for your name which makes grabbing your food faster without having to remember a number or listen for the long order you made. Brookfield’s is the exact same thing but this is a little less crowded with a little more sitting room. It is very hard to get a refill here but they still give you it. There is a very limited breakfast menu with the only thing you can get is Chicken Minis and it’s better to go to Brookfield for breakfast but it’s the same lunch/​dinner menu. Enjoy your chicken!!!

Let me just reiterate: I’m not usually a fan of fast food. However, I’ll make exceptions if I’m either A. Starving, or B. Having Chick-​Fil-​A withdrawals. So now that we’re clear, I will go ahead and begin recommending this place to everyone I know that digs fast food.
I’ve been to the Brookfield location and there’s nothing wrong with it. Yeah sure it can get busy, but it’s still a new establishment and that’s what happens. I’ve never physically eaten at the one in the mall and have just gotten take-​out the one other time I stopped by, so this is a new experience. I ordered the spicy chicken deluxe sandwich with bacon, waffle fries, and a drink. The cashier was super polite and directed me where I needed to be to pick my food up. My other friend who was with me got his food before I did and didn’t receive a straw on his tray for his drink. The manager walked over and gave him a straw without even asking, smiled, and thanked him for eating at Chick-​Fil-​A. I was impressed, especially with the manager himself noticing it.
The closest seat we found was way over in between the railing and the play place for kids. We dug in and everything was delicious. Within about 10 minutes, one of the Chick-​Fil-​A employees came over from across the mall and asked us how our food was and if we needed anything else including refills. This is a public mall and I’ve eaten here on numerous occasions while being employed here back in the day. I’ve never ONCE had someone from any food joint come over and ask how my food was. Unbelievable customer service for a fast food restaurant. Everyone else in the food court better take notes, Chick-​Fil-​A is going to start taking over.
I’ll be back when my withdrawals kick in.