Sears Auto Center

I went back there and left the message to the manager. Scott, the manager, called me the next day and tell me that I will get reimbursed for the part. I went to the shop 3 days later and got the reimbursement.

I wish I could give negative stars!
On Monday I had a tire rotation and oil change. I patiently waited 3 hours for my car. Since that time there has been a terrible vibration suggesting something happened with the balance during the rotation.
I returned today to ask them to correct the issue (which was likely caused by accidents knocking off a weight during rotation).
I was told they would take a look at the car in 3 hours! I explained that I had already waited 3 hours when I took the car in the first time and I was told that we don’t skip customers. I protested and was told by the cashier hat HE WAS DONE WITH ME!
MANAGER WAS MORE PLEASANT BUT EQUALLY UNHELPFUL AND told me 3
hours and they would get to my car.
The Sears proposed compromise.
Wait 3 hours for oil change and rotation
Have them screw up your car.
Refuse to fix their mistakes in a timely fashion.
Be verbally abused by the automotive help desk.
Meet an unhelpful manager
Clearly they don’t care about repeat business. In my line of work, if you mess something up you apologize and fix it. Not here. Suck it up and wait again.
Incompetent.
Nasty.
Slow.
Customer always wrong attitude.
Gotta love Sears.
Don’t waste you time unless you love crappy service, a nasty attitude, and a job poorly done.

I came in needing a single 13/​16″ impact socket, ½″ drive. Not only did they not have more than five metric sockets in stock — in the entire store — but they had zero EAS sockets except in sets. When I asked if I could have them open a set, so that I could make sure that the socket was narrow enough (custom rims, need a narrow 13/​16″ socket) before placing an order, they declined.
I don’t know why I bother coming here; the staff — while pleasant enough — knows nothing about the products in their section, and is completely useless. As someone who works retail for a living, I would have asked my manager if I could open the set (it was a small zip tie closure) so that the customer (me) could check and, perhaps, order the part through the store instead of from Amazon
Which is exactly what I’m going to do. Screw this pathetic Sears branch.

Overall management staff in this building is horrendous. Similar to a review by Colleen, we had the same experience. We took our SUV in for a simple correction to the ER brake. We wound up spending $ 1200 on an entire brake system. When they gave us the free estimate and found out it would be so much we said take the car down put it together and we will pay for the oil change. They refused to bring the car down. Stating some BS about Connecticut state law does not allow them to let the vehicle leave in that condition. Really? Did I not drive the vehicle in for a simple adjustment? I did drive it in and had NO problems until Sears said I needed a full brake over haul. No one from the management staff was any help. Even the Security Manager by the name of Rudy, got involved because I was going to call the police. Stay away, don’t do business at this Sears. On the contrary I have done LOTS of business at the Sears in Poughkeepsie and they ALWAYS have treated me well. It is not every Sears store but just this one in Danbury Ct. Stay away.

Posting on behalf of my 86 year old mother-​in-​law who we also feel was taken advantage of by this Sears location. She bought a battery from them and had it installed just over a year ago (Nov ’12). This battery has a multi-​year warranty with full replacement in the first two years. She’s currently having problems with it holding a charge and yet every time we’ve taken it in, they «test» it and say «nope — battery is fine». If the battery is fine, how come the mechanic we take it to for oil changes and general repairs says the battery is crap and needs to be replaced? Even better, he doesn’t sell batteries and won’t profit from telling us we need to replacement — he tells us to go to Costco… lol. Based on the other reviews here, it sounds like you should avoid this location if you need battery replacement, tires or have brake problems.

Whatever you do, DON’T BUY TIRES HERE! I needed 4 new tires and was advised that ‘there will be great sales on Black Friday, you should wait!’ The tires I wanted were no longer available and the great discounted price. The salesman did discount the new ones (the only good thing about going there).
I dropped my Xterra off and was called twice (no message left) a hour or so after. I figured they were letting me know the car was ready since they told me a hour to a hour and a half. When I went there, they told me ‘someone’ put the wrong cap on the valve causing it to rust out and not be able to be removed (I had put air in the tire the previous month) and bc of this they had to put in a new sensor ($ 60).
THEN…a different ‘someone’ (from the dealership, since they’re the only ones who touch my car) cross threaded one of the lug nuts. The lug but was nowhere to be found (conveniently) and the screw was now completely smooth. I’m pretty sure they tried to put it back on with that gun and forgot the nut, smoothing out the screw. Their solution is to tell the dealer bc it’s a $ 100 job and they messed it up.
Upon leaving, I was told the tire pressure light would go off after 10 – 15 mins of driving. It didn’t. I drove a hundred miles (in one day) and the light remained on. I went back today and they said I need to take it to the dealer to have the system reset. They would not refund me any money for a job that was supposed to be complete. They are not taking any responsibility for their poor workmanship. After talking to several people, I found that NO ONE had a positive experience with them.
BEWARE!!! And as my boyfriend has now advised, when someone is working on your car, watch them. You’re allowed to see what they’re doing!

Put the wrong parts in the car and made me come in 3 times trying to prove this with my dealership, the waits are long and the people there are rude.

I would only come here if you feel like getting ripped off.
They definitely saw me coming… quite literally since my car was on a flat bed.
I ended up with 2 flat tires, my tow truck person called them and asked if they could take us, they said yes, it would be an hour.
After we get there, they still say it will be an hour.
We come back an hour later, they still need time, but it will be done in the next hour since they are closing.
We come back in twenty minutes, nope they stil need more time. Another twenty, and nothing.
Finally we come back an hour and forty-​five minutes after we got there (and for those keeping count forty five minutes after they said it would be done), and there is a line of 5 people in front of us and out of the four check out stations — one person working. This is all 15 minutes before they close.
FORTY MINUTES LATER — still only one guy working and we finally get up to the cashier.
Get out the car start driving it, it is wobbling — I was worried they messed up the alignment.
But know despite putting new tires on the car and balancing and all that junk — they never filled up the other 2 tires with air. One was 10 pounds low.
This place was horrible.
I am calling and placing a formal complaint with headquarters.