TruGreen

Horrible horrible service. I’ve never been more disappointed before with any type of home or lawn services. I signed up for lawn aeration, weeding and seeding services in mid September. Our yard is a full acre of grass and I paid based on this size. They came out within a week, performed the service, but only treated ¼ of the yard. I called, asked for a re service for the entire yard which I was promised. A week passed, no service. I called again, and more empty promises. Here we are a full 5 weeks later and they still haven’t come to finish the job. I called today to ask for a refund, and hours later received a call from the manager stating they cannot refund my money but would like to do a re service. It’s almost November, we had 2 hard freezes this past weekend, with heavy frost, the grass is now dormant and they want to re service? No thanks… now I’m forced to file a dispute with my credit card company so I can line up new service with a reputable company in the spring. Thanks a lot Tru Green.

Another one star review from another dissatisfied customer. Lawn looks worse than it ever has and can’t get anyone to care despite about a dozen calls and counting. Service is well priced but it’s for a reason; you get what you pay for. Don’t waste your time. trust me I’ve learned the hard way.

I pay for 7000sqft and they only treat 1500sqft. Massive grabgrass problem and they just don’t spray the entire problem area. And whatever they spray in their «spot treatment» doesn’t work either. I’ll cancel the service and move back to «do it yourself». Cheaper and more effective

Terrible Customer Service, Poor Results and Snotty Management … I agree with all of the other reviews from Unilocal about Trugreen Danbury CT, but just wished that I had read them before I joined TruGreen. I signed up for the service around June 2013, had a few fertilizer sessions and then pre-​paid $ 500 in August for the aeration and seeding service. They said that this would be done in a few weeks. A month later, I started calling and they kept promising to arrive in a few days. They didn’t arrive until middle of October when it was so cold that the seeds froze and never germinated. I called and sent emails and the customer service said that they made a note in my file and they would return in the spring to re-​apply the seeds. In Spring, I made multiple phone calls and emails without any reply, so I visited TruGreen Danbury and only received condescending and snotty explanations of why all of this was my fault. In the end, after a year with TruGreen, my lawn was worse than before I wasted $ 1000 on them. Avoid at all costs.

Absolutely horrendous company. Been a customer for several years and have never been happy with the service. This year has been especially awful though. My entire front lawn is dead, which no one seems to be able to figure out why– just conflicting stories. After raising hell they finally agreed to dig it up and reseed it. Two weeks have gone by however and nothing has happened. I did get two bills today though which I refuse to pay. Might use them to start a nice bonfire in the back yard. That area at least doesn’t look like complete shit.

Unreliable company, never show up on time for service. Waste of money, time, and effort to do business with.

The only thing this company does well is charge your credit card. Their service is spotty at best and they provide poor and conflicting advice for homeowners. There are just too many lawn care companies in Westchester to have to deal with bad ones.