T-Mobile

I have always avoided these TMobile stores because they are busy and not quite up to the snazziness of Apple (but who is and that is all Apple is selling is décor and too many underpaid eager beaver type salestrons) so I have traditionally done my business with Customer Care.
That’s going to change after my experience with (Store 2042), the TMobile location in the wee mall behind the Walgreen’s and opposite Publix on Sheridan, East of Route 95.
I had been given a sales pitch by the Customer Care Dept about getting a new Samsung, Galaxy 6 Edge and if I did I would get one year of Netflix for free (Samsung’s promotion).
Well, I went into the store and was greeted by two of the nicest guys around, the store GM, Gus Espinosa and his hard, hard working assistant, Yoel Suarez. They worked me through the silliness of the Samsung promotion and sold me an Edge 6 (a very pretty device indeed).
Gus said, «If you don’t like it, just bring it back in; there will be no problems.» I took him at his word and tried the Edge for 12 hours and hated everything about it.
The next day I went back and Gus was not aboard and I was told that there was a restocking fee of $ 50. WOW! No way man! I said that my association with TMobile (Deutsech Telekom, located in Bonn) goes back over 20 years. (T-​Mobile International AG is a German holding company for Deutsche Telekom AG’s various mobile communications subsidiaries outside Germany. Based in Bonn, Germany, its subsidiaries operates GSM, UMTS and LTE-​based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.
The T-​Mobile brand is present in 12 European countries — Austria, Croatia, Czech Republic, Germany, Hungary, Republic of Macedonia, Montenegro, the Netherlands, Poland, Romania, Slovakia, and the United Kingdom, as well as the United States, Puerto Rico, and the U.S. Virgin Islands.
Globally, T-​Mobile International subsidiaries have a combined total of approximately 230 million subscribers. T-​Mobile International is the world’s fifteenth-​largest mobile-​phone service provider by subscribers and the fourth-​largest multinational after the UK’s Vodafone, India’s Airtel, and Spain’s Telefónica.)
I figured the total of how much I had paid to them over the years and it was a lot of lettuce, as it were. I told the extremely helpful chap that I was not going to pay any restocking fee when it was clearly implied by the manager that bringing the device back would not be a problem in any way. His hands were tied, the GM was not there and he was obliged to follow store policy. When Gus returns I shall have a chat with him regarding the matter. (I also know people in Germany connected with Deutsche Telekom and don’t mind a bit bending their ear since I am overdue for a call anyway.)
The $ 50 is not my point in writing about this particular location. MY aim is to let the public know how great this store is. For one thing they saved me money by telling me about a new program which for $ 120, the customer gets four line and each line is allowed 10 GB of High Speed data. This new feature saves me a lot!
The next thing that Yoel explained was JUMP ON DEMAND. This program allows a customer to trade in his/​her device three times a year on a lease plan (which can be converted to purchase after 18 months). Wunderbar! I always want a new device with more storage and the way devices are changing so fast I am always window shopping because I like new and shiny. How much for an iPhone 6 per month? $ 19! Yes, I said nineteen dollars with 10 GB of data. The best part is that Yoel invited me to come in when the iPhone 6s comes out with the new ios9 operating system; trade my phones in, what two weeks or so from now.
Here is the best part they offered me $ 480 off my bill ($ 40 per month) for every new business customer I bring in to them.
I can’t hate that kind of business and am very impressed with these guys, low key, polite, and concerned.

Worst customer service. Rude employees. Employees use vulger language and not care who is in the store. Leo is the worst he lies and yells at customers. Tmobile really needs to step up and get rid of these kids.

Yohan at this store is the most helpful — thank you!

The employees are great, which is really hard to find these days. They are always patient and knowledgeable of everything.

Can’t say enough good things about the guys who work here.
Usually there’s only 1 person working in the store so you have to be patient for good service of it gets busy.
Grant is super helpful and really nice.
I got the sony phone, didn’t like it and brought it back to exchange for the galaxy. There was no problem, exchange was very easy and they were all so great.