The Holt Store

Ordered a $ 249 dress to wear out for my birthday. I paid an additional $ 29 for overnight shipping. I specifically asked Destiny about returns and she never specified that they only offer store credit and no refunds. I never received my order confirmation even thought I requested it 3 times. After several emails I did receive the order # and tracking #.
The dress is HORRIBLE QUALITY. Looks like a middle school student made it. How could anyone possibly charge $ 249 for a dress made with puffy paint?!
Destiny’s response, «Well our dresses are handmade. Celebrities wear our dresses.»
I should have done more research on this company before ordering.

I ordered a dress on Saturday Dec 12^th to celebrate my birthday on Saturday the 19^th. I paid extra for 3 day priority shipping so that I could receive it by no later than Thursday. The company didn’t ship my dress out until Tuesday the 15^th and when I tracked the package the expected deliver date was on the 19^th. I called the company to get reimbursed for the expedited shipping being that shipping was free in the US and I paid extra for nothing. Instead of rectifying the situation by just reimbursing me the cost of shipping, Elisea Fenster told me that she would not only refund me all of my money for the dress, as well as stop the dress from being shipped to me, but will also block me entirely from ordering from the site ever again… did i just hear her correctly? yes. Apparently the store has an over flowing abundance of money where they feel they can turn down paying customers. To top it all off she never cancelled the delivery of the dress and I didn’t receive the dress until the 21^st! The quality of the dress was beyond cheap for the price!!! It wasn’t hemmed at all nor was it cut evenly. I had tiny slits at the end of the dress that weren’t supposed to be there. The fabric was mesh and they used glitter glue … enough said

I bought two dresses. The lady that helped me was extremely nice and went out of her way to find me the prefect NYE dress. I will definitely go back! :-)

DO NOT ORDER FROM THIS COMPANY!!!
I would rate them 0 stars if I had the option, but this company is the epitome of POOR CUSTOMER SERVICE. They make empty promises and the dresses do not arrive as expected. Employees are rude and incompetent and do not know what they are doing. They also process the WRONG ORDER if you are adding special requests to your dresses. Again, PLEASE AVOID PURCHASING FROM THIS COMPANY! I cannot stress that enough.

I would advice anyone ordering from this store to be very careful. I had purchase from the Vegas location before and they were great, so I felt I would have the same experience at this location but it wasn’t so. The dress I ordered didn’t arrived in the best conditions so asked to exchange it or get credit, the «manager» was rude and not very helpful, I personally asked her for instructions on how to return the dress, which I followed but gave me the wrong instructions. I even called her from the post office to verify I was doing it right, she seemed annoyed but I did what she said. Now My dress has been wondering around for close to a month now and she wouldn’t even speak to me on the phone, instead the poor receptionist was the middle person. As of right now, I am still waiting to see the outcome of this situation and will definitely update it. My advice is to beware, keep all receipts, call so you have phone records and write it all down. Or find another store.

I have tried contacting them multiple times and they say they will call me back. Ordered my dress in August and it still has not arrived. Overpriced and terrible customer service.

I Totally LOVE LOVE LOVE my new dress!
The sales rep actually guided me throughout my entire order process. From helping me select the perfect for dress for my body style which I absolutely LOVE down to which shipping I should choose since I did need the dress sooner than later. Not to mention when I received the dress I was in total awe of the quality and hand painted designs.
Such a Gorgeous Dress
Thank You!

0 stars. DO NOT PURCHASE ANYTHING FROM THIS STORE. THEY’RE A RIPOFF. ALL ABOUT GREED ONLY.
My first and last time ordering from this store. I ordered 2 dresses from this store and it was on sale. My fault for ordering to quick without reading. The dresses run way smaller than usual. Not true to size at all like the rep had advised me. They wouldn’t even allow me to exchange a size up. It’s not like I’m wanting a different dress. I jus wana wear the dam thing. There goes my $ straight to the garbage. Hope they run out of business ASAP.

Not happy with purchase, but they are helping to work on a solution

I had a great experience ordering my dress from Holt. I was a little hesitant with purchasing a dress online but I just had to have it. After placing the order it took about 4 days for the dress to arrive, but once it did though beautiful it did not fit heartbroken, i called the next day to see if they can help and a representative explained they can make a larger size at an additional cost. The entire process from ordering to returning and receiving an entire new dress was entirely stressful but the staff here was very helpful. and .sweet.

If I could give them 0 stars I would. I never write bad reviews about companies, but my experience with The Holt Store was so horrific I wanted others to be aware! I purchased a dress from the Holt Store online for $ 440. I thought I would splurge a little since I was going to wear it to Vegas! When I received 2 weeks later I was surprised how cheaply made the dress was sold at such a high price! Typically I am a size small, but with the type of material the dress was made out of (some netting nylon material) with the bubbly paint design on the front the dress was so tight and short I decided to send it back and get a larger size. I sent it back with over two weeks to go before my trip. After a week after I received confirmation of receipt from the post office I still hadn’t heard or gotten anything back from the Holt Store, so I called. The girl was rude on the phone making up all these excuses about them moving and I told her I only had a few more days until my trip. She said they didn’t have anymore dresses in the color I wanted so she gave me a choice of two other colors in medium which I didn’t really like, but I was desperate since my trip was around the corner. She then proceeded to tell me I had to pay 50 additional dollars to ship 2^nd day shipping even though they were the ones that sat on my exchange for over a week!
When I received the second dress it was equally as short as the first even though it was a medium. I had no dress for my trip and I was out over $ 500 with the original dress purchase and the two post ages it had to pay! After the second go around I was over it. I just sent the dress back without calling this time and I got a call immediately after they received this time. The girl that called me actually lectured me that I was supposed to call and get a return confirmation number first before returning and that I should know better because I had already been through the process once before. I couldn’t believe it! She was actually scolding me! I told her that I only called the first time because I needed it in a hurry, not because I knew that that’s what their specific policy was. Nevertheless I was the bigger person, i apologized and said that I was unaware of this policy and that I just wanted a refund because their dresses clearly we’re not going to fit my body correctly. She basically refused and said that I was passed the cutoff period. I asked her to have the manager or owner call me and of course no call was ever received!
It’s been 3 months and no return on investment!!!