Cranney Home Services

These guys ruined my hardwood floors and refuse to take responsibility. About a year ago we paid Cranney to put in a brand new 10,000 $ heating and air conditioning system in. About 6 months later we noticed our hardwood floors were cupping and getting darker. We call them in and they wetvac out 10 gallons of water from in the floors. They also put in a condensation pump to redirect the water to a different drain. We paid for all of this.
A month or so later, I think to myself, «Damn, these guys botched that job, I have 10,000 $ worth of floor repairs to do and I had to pay for the installations measures to be done correctly?». I call them back asking for some compensation for my floors, but they simply state that it was my drain that backed up 6 months later. This system produces maybe a half a quart of water per day. It would have literally taken 3 months for that amount of water to accumulate. Basically all Summer; the entire duration of the time the system would have been producing condensation.
Cranney either neglected to notice a blatant pre-​existing issue, did not perform any kind of diagnostic test or created a blockage themselves in the drain. There is no other input into the drain and there wasn’t a problem there beforehand as far as I can tell. I would not recommend using Cranney because if anything goes wrong, they will duck out of the way faster than you can say «This cost me a lot of money!»

I just paid $ 1000 to replace a garbage disposal and a kitchen faucet. The «plumber» was here for over 6 hours. I was told I would be given a 5% discount because they had to reschedule my appointment. I had to help the «plumber» with the math to figure out the discount. I wouldn’t recommend Cranney Home Services.

Without a doubt, Cranney Home Services takes great pride in its customer service. Within an hour following my telephone call, technicians, Frank and Tony were busily working on my furnace. I can’t say enough about their level of expertise and professionalism. Their caliber of service is unmatched by the competition.

From start to finish Cranney Home Services puts the home owner first. Customer service is paramount. Scheduling was easy for the initial meeting to explain their offerings, the cost, and how best to choose systems dependent upon our personal needs. Our rep was respectful and competent. We replaced our furnace, water heater and added a high efficiency air purifier/​filter to an existing air conditioning system. Additionally we installed a separate wall-​mounted heat/​cooling combo unit to a sunroom. We were applying for a Mass Save Heat Loan. Our service rep immediately offered to walk us through the process. The installation technicians were quick, efficient, and took the time to explain each step. When coming across a possible hiccup to the combo unit install, immediately a company expert was called so as to have another set of eyes. He quickly came up with an elegant solution. Afterwards they cleaned up after themselves, leaving their work areas cleaner than when they started. I couldn’t be happier.

I’ve never been a fan of businesses that charge you just to give a quote or an estimate. That tells me A. They’re overpriced, and wanna make something off you, because most people don’t call back after they hear the price, or B. They’re looking to nickle and dime you. How can a consumer make a reasonable decision if they can’t get a free fair quote? Other companies seem to have no problem with this. When they wanted to charge me $ 49 just for an estimate for a Drain Clog job, I said no thanks and went elsewhere. Just bad business

I recently had a water leak problem with my furnace and remembered Cranney Home Services had left information about their company at my door and decided to give them a call. I have to say I am very impressed with their scheduling service and the professionalism of their technicians. They call you a half hour before to let you know the tech is on the way and if they are running behind Cranney gives you a call to keep you updated on the status… not many companies do that! I decided to sign up for the plan they offer. As part of that plan you receive 4 service inspections per year. I had the electrical inspection done and while they were here the tech even fixed a couple of minor things at no cost.
I rarely take the time to do Unilocal reviews but I felt Cranney deserved recognition of a job well done! l see some bad reviews here, time will tell, but from my experiences to date I would definitely use Cranney Home Services.

I would never bad mouth anyone’s business unless it caused serious harm or hardship, but my only gripe is with the 24 hour service that’s advertised on the website. 24 hour service, and «call anytime» are two different things. Needed HVAC service at 11 p. m the other night, temperature was dropping 3 – 4 degrees per hour, didn’t look good for my family or the pipes! (Temp was about 11 degrees outside). Called the hotline, technician said earliest they can make the call is 7.a.m. 7.5 hours later??? That’s almost a full work day. That’s fine, you’re a busy company, but again, I wouldn’t call that a benefit of offering 24 hour service. The next company we called was there in 30 minutes, and they will get the call next time. Just food for thought.

Had them come out 2x to look at and quote a complete heating system and duct work replacement for our house. I never received the quote.

I was recently looking for a new 75-​gallon hot water heater. I got several quotes, and Cranney’s was little less than the others. Their service was excellent. They gave me several options, showed up when they said they were going to, and the technician, Nick, was very personable and knowledgable. I am very pleased and will use Cranney again.

We recently replaced our gas heating system, a Bryant system which was installed in 1965 and worth every penny. In getting 3 quotes we began to learn much about today’s differences in efficiency, venting, pricing and more. Ultimately we chose Cranney Home Services largely due to Scott Shaw their sales/​technician who was professional, understanding and a great communicator. His quote was better than competition for a higher efficiency system. Then we moved to installation and dealt with Juanita who scheduled install and inspections flawlessly. The day of installation, two techs arrived early at 7:40 am, were impeccably clean, quiet and proficient! Later same day with flawless coordination the electrician and plumber did their work completing the entire job by 6:30 pm. Even with one small outdoor pipe change we continue to rave about Cranney Home Services and would highly recommend them to anyone looking for Heating/​AC. Thank you and we can only wish all companies trained their employees as well and required the same type of exceptional client communication!

I was very happy with the professional and prompt service provided by Cranney Home Services. Will definitely use them again.

My landlord called them to replace our kitchen, bathroom, and shower faucets. They quoted us $ 740 for the kitchen one (labor and new faucet) and $ 398 for bathroom (labor and new faucet). They told us that a new faucet would cost around $ 500 (giving no options) and we bought new ones from Home Depot for $ 30… These margins are crazy. They think there is no competition out there in the market? They can keep the $ 50 retainer fee and try to fool someone else.

Once again, if I could give them zero stars, I would. In researching this poor excuse for a company a little further, I found out something interesting. When I originally called Cranney for service in May of 2013, I asked whether or not they were certified to work on these machines, I was told yes. Not true. Come to find out they had not been to training since 2011 and their certification was suspended in April of 2013 for that reason. So one month after having their certification to service Generac generators, they still said they were! Come to find out from their tech that the oil he used in my generator, even though he said they buy it from Generac, was not the proper oil to use in this weather. I was told, if they had attended recent training, that they would know that Generac «hammers into its service providers» to use a 5w synthetic instead of a 10w because of the cold in this region! This Company seems to be operating on a whim. I paid for a professional, and ended up with amateurs! STAY AWAY! More to come as I get it.

Asked for a quote to replace 3 oil water heaters to gas water heating in a condominium.
Went out to show the location for the rep. He said he will send a quote in few weeks.
Called back a month later… still nothing. now it has been over 3 months. and I have not heard anything.
Will look for another contractor.

I called Cranney Home Services when I woke up this morning with no heat. And I should also mention that it was 6 degrees outside. REALLY COLD!
I called at 6:30am, they let me know how much it would be just to show up (which seemed reasonable to me) and Steve was there at 7:50. He was extremely nice and polite, explained everything to me, and let me know before he did things what it would cost.
He had the part I needed, and my heat is now working again! I was at work by 9:30am. Thank you, Steve!!!

I called Cranney Home services because I couldn’t get my bathroom faucet off to replace the new one. They wouldn’t give me any kind of guess on the price over the phone. The guy was a half hour late. Looked up «replace customer supplied bathroom faucet» and told me it was going to be $ 250!!! I had to give him $ 49 to get him out of my house. That is insane that the people answering the phone can’t have the same book to quote rates before wasting my valuable time. I will be telling EVERYONE I know to stay away from Cranney Home Services because they RIP people off for basic services!!!

This was a routine service of our boiler but the engineer, Frank, was really friendly, informative and professional. It was the first time Cranney had serviced our boiler. On this evidence, I would definitely at least get a quote for larger work.
Just one thing to note: when I booked the appointment, I was told the cost would be $ 105 and no mention was made of a call out fee. Frank had expected the call center to have informed me of this, which they hadn’t done, so he waived that and apologized for the lack of clarity. Not sure if that’s an empty charge, just something to be careful of.