Harbor Freight Tools

It is a Harbor freight. Staff are doing their jobs and inventory is managed. Of course the draw is the inexpensive tools.

If you want to go into a store and be on your own with no help… come here… If you want cheap Communist Chinese made tools that break after one or two uses, This is your place!!!

I’m not one to write reviews, but I just felt like I had to share my experience. I will make sure to write a positive review for the Home Depot in Reading that we went to after leaving Harbor Freight to offset the negatives from my experience.
WORST CUSTOMER SERVICE EVER! I don’t know if this is specific to the Danvers location only, but it was so bad I don’t think we’ll give any other Harbor Freight locations a chance.
As new home owners, we are having lots of fun learning about DIY home renovations and updates. And also as new homers, we have absolutely nothing to do these renovations and updates. So, off to Harbor Freight to pick up tools (and we aren’t just talking about the little things; we have a garage now and the husband is all about big, probably not that useful, tools and benches).
We arrive. Hmmmm… no carts anywhere? We’re definitely going to need one of them! My husband asks the first associate we see. This grumpy lady tells us in a very annoyed tone that she doesn’t know, maybe he should check the parking lot. Off to the parking lot for my husband while I stick around to look around. Grumpy lady continues to complain, «He should have looked around the store and saw that everyone has carts, why would there be any available??? Grumble, grumble, grumble, some customers are so dumb.» Wow, silly us for thinking that a store would have more than 10 carts.
OK, fine. Maybe she’s just having a bad day. Now let’s look at tools, weeeee! But of course, we have some questions. Probably silly, naïve questions, but doesn’t that just make life easier for the associate? It’ll be and easy pop quiz! Well, trying to find someone to help is pretty impossible. Then when you do find someone, they too must be having a bad day because the tone is very similar to Grumpy Lady’s.
We brush it off and say whatever. Maybe we won’t buy as much here but there are still a few things we’d like to pick up to get started on as soon as we get home. It’s a Sunday, we have some time. We wait in line, two registers are open. We finally get up to the counter and are greeted by a young man who seems jovial, unlike the rest of his counter parts. I start to smile. Another customer that looks similar to the cashier interrupts. I don’t know what they are saying because it’s a different language, but seems upbeat and happy; no sense of urgency or anything. Jovial cashier looks at me and says, «Can you go to the other line? I have to go it’s an emergency.» Wow, that’s how this works?!? No, we are not going to go to the other line. It’s long and we’ve already waited in line to get to this point! AND Grumpy Lady is working it.
We’re done. Maybe we should have be done before that, but we’ve finally had enough. We walked away from a full cart (that my «dumb» husband found in the parking lot). When we get back to our car, Jovial Cashier is chatting and laughing at the window of the car parked next to us. Guess it was some emergency! I wish my emergencies included friendly, laid back visits with friends and family during work hours!
Never ever ever again will we go there. And I recommend to all of you, find somewhere else. Check out the Home Depot in Reading, maybe. :)

Worst service. The one employee looked like she was high and couldn’t comprehend my request to locate an item. I’ll stick with Home Depot. Too bad you can’t leave zero stars.

I was very disappointed, in the way I was treated with a return. I brought back a $ 6 voltage tester I had bought the day before because it didn’t work, it had the original packaging, but unfortunately I did not have the sale slip (I guess I must be the only one who ever lost a slip) I only wanted to exchange it for another one. To my surprise they couldn’t do anything. I asked for the manager his name was Adam and explained my story, he could of cared less, I think his understanding for customer service and there needs was not his forte, he refused to give me a supervisors number to call, but told me be sure to save my slip next time (DAHHH)I’m surprised for $ 6 there willing to lose my business.

This Harbor Freight is ok to good. Better than some of the others I’ve been to – Brockton, Worcester. Yet, not as clean, or as organized as others such as Natick or Braintree.
At least you don’t have to buy anything here with one of those FREE GIFT coupons.
** By the way, NEVER forgot to bring at least 1 (UNEXPIRED!) Free Gift coupon each time you go, the free flashlights, batteries, and other stuff is great **