Super annoying staff and LOTS of people! I just came here today and waited a good 15 minutes in line. Why — only 3 cashiers. Plus the layout of this location is super weird and annoying. The Saugus location is MUCH better.
Ed R.
Évaluation du lieu : 5 Englewood, FL
Susan, the manager of the framing department gave us a great experience. Walked in on the road to a wedding with a print we needed framed. A friend in Glosta thought Michael’s had ‘while you wait’ service; not! Susan gently let us know that a custom framing job typically took two weeks. We immediately switched to an off the shelf frame and whatever mat they had on hand. Not really what we were looking for our gift for the print we were giving to the wedding couple, but we had time constraints! Susan made a silk purse out of a sow’s ear– with a gracious attitude and threw in all the discounts the system could muster. Very pleased not only with her service and calm, can-do attitude but creative eye as well. This retailer has a gem in her! Thank you Susan, Scot and Colene loved their special gift.
Brita F.
Évaluation du lieu : 3 Fargo, ND
Good selection, typical box-store customer service. You need crafts, come here. You need guidance, seek elsewhere.
Kim H.
Évaluation du lieu : 5 Boston, MA
Excellent customer service. Went to have a picture framed and Bill was very helpful!
Alicia S.
Évaluation du lieu : 3 Boston, MA
I swear people at Michaels don’t need to have people skills because when I asked for help to find something. I always get an over there answer when I still cant find it and ask again I get its over there. How about you help me find it in case I’m missing it.
LC H.
Évaluation du lieu : 3 Beverly, MA
Service here is inconsistent. Sometimes you get amazing service and sometimes you leave wanting to punch someone in the face. Their watercolors and other paints are now locked up so you have to track someone down to get them open. The manager or manager on duty has the key, which means once you track someone down they need to go track someone down to get it open. This means that any«quick» trip turns into a 20 minute ordeal of waiting around for someone to show up to the paints to unlock them for me. By the time someone gets to me I could have driven to Artist and Craftman and got my paint already. This store is clean and well organized, if you are a scrapbooker you’ll be delighted by the selection. If you are a painter you’ll be less excited. Prices are about the same as AC Moore’s and they send out coupons once a week or so. This is another place I go to only if I have a coupon. Most of the time it’s just not worth the aggravation.(FYI They accept AC Moore coupons.)
Kenneth G.
Évaluation du lieu : 5 Beverly, MA
This was great experience! I needed some green RIT dye and some othe supplies for a Saint Patricks day project. The Manager on duty and another co-worker were the best. With their help I found everything I needed and didnt waste any time. I spent $ 21.53 after using a store coupon. Service should always be this excellent.