Western Cycle

On old fashion bike shop with state of the art bikes, equipment and outstanding service! My husband and I purchased bikes for the second time (our 14 year old bikes we previous purchased from Western Cycle, were still in perfect condition but wanted an upgrade), again we had outstanding service. The owner, Jamie, selected the perfect fit for what our needs. In minutes our bikes where lifted on racks installing rear back racks, saddlebacks, front basket (for me), cool cup holders and kickstands right in front of eyes. I highly recommend Western Cycle for the bike enthusiast!

My wife wanted a bike to ride in and around town. We decided to stop in to Western Cycle on the way back from running some errands on a whim. Boy were we pleased!
We spoke to Jamie about the kind of bike my wife wanted. He was really helpful and low key. We ordered a bike and all of its accessories and went home.
I decided to look at bikes by the same manufacturer as my wife’s and found one that I liked. I called Jamie and asked him about it – he didn’t have it in stock nor could he get one from the warehouse. I was totally bummbed but Jamie said he’d look around a little and get back to me.
10 minutes later Jamie found the bike at a closeout price!
We picked up both bikes today from Josh (a really nice guy!) and rode them on the local trail.
These guys are great!

I was in the market for a new bike and a friend recommended Western Cycle. Based on what I explained I would be doing for riding (mostly road and no trails) they helped me choose a great bike. After my first ride on the bike, and trying to navigate a few trails (something I didn’t originally think I’d be doing), I realized I needed something that could handle that type of ride. They let me bring my original bike back and had the PERFECT bike waiting for me. It was my fault for not anticipating that I would want to go off-​road, but they worked with me and made sure I was happy with my final purchase. I 100% recommend Western Cycle to anyone looking for a quality bike and a superb customer experience.

I was in the market for a used road bike and sent an e-​mail to several north shore bike shops inquiring about used bikes. I got one reply and that was from Jamie at Western Cycle. What a find!!! I corresponded a couple of times, went by the shop and purchased a used TREK bike. (Josh waited on me and he was terrific!) I am so happy with what I got. The bike fits me properly and was tuned up and ready to go and at a very reasonable price. I have decided to change the brake levers and so again, I corresponded with Jamie. He ordered the part and let me know it was in. I delivered the bike today (Thursday) and he said he would hopefully have it Saturday. Well, it’s Friday night and I have an e-​mail letting me know that my bike is ready to be picked up. Now that is exceeding expectations! I highly recommend Western Cycle!

I went here for some replacement bottom bracket bearings for my bike today. I was disappointed with the answer I got from Jamie Fisher The person working there or so he said that’s who he was (I got it off a business card). He didn’t seem knowledgable with what I was asking him as if he didn’t care. He told me to try a hardware store for a bottom bracket bearing. I was shocked when he said that. This is an older caged type bearing. He also recommended to forget the cage and add add bearings. This cannot be done due to the surface was not cut and was rough on the inner side of the covers. This would have ground down the bearings in no time The bearing cage sits on this surface and the bearings ride in the cage. He also said that they will not be able to order them. This is not true. I was able to order them at another bike shop with options on where to purchase. So many sites had this part for order. I just could not identify the right part so thats why i asked for help from a shop. Jamie just seemed lazy to order them. I would advise others not to come here if your problem does not make them a ton of $$$. It seems like they don’t want to mess with small stuff. I have been here for other stuff in the past and often get similar results from the questions I ask.

These guys are great. I needed a quick tire/​spoke repair. Even though it was a busy day there (tax free weekend) they got me back on the road quickly.

I bought a new cycle from a well known place in the area, but the last time I went back had someone who was a little snippy (I guess I’m not the kind of cutting edge biker he liked to deal with). Deciding to try another shop, I brought my Trek here for a tune-​up since it’s been in business since probably before I was born.
The service was courteous and fast, but even more important, the bike road MUCH better than when I first bought it, and I was SO happy with how the gears shifted like a Swiss watch.
Found myself a new shop!

I broke my bike. They fixed it in under an hour.
The chain, gears and brakes and only charged me 15 dollars. Great service. They are my go to guys. I will buy my next bike there.
Awesome on the north shore. Right in Danvers center.