Richard’s Appliance Repairs

I don’t have complaints about the quality of the repair work, but I found his behavior to be extremely inappropriate — during the first visit he was quite flirty and kept making comments on my appearance. Why a professional would ever think it’s ok to make repeated uninvited comments on their customer’s appearance, is beyond me. I tried to brush those off and keep the conversation focused on the job. However, when he left after his follow up visit, he actually asked if he could take a photo of me «for his collection.» Frankly, that goes beyond being inappropriate and unprofessional and is completely creepy (and I obviously said no to the photo and said that was inappropriate). After that last interaction I would not feel comfortable having him back in my house and will not be using his services again.

I called Richard yesterday because he was one of a very few recommended LG technicians in the Livermore area. I recently got a washing machine handed down to me and was unaware of the shipping bolts used to keep the inside drum stable. Instead of charging me any type of service, Richard simply asked me a few questions and sure enough, it was a quick fix he helped me resolve over the phone.
All in all, this a true customer service at its best. I would highly recommend his service to anyone needed an honest repair specialist. Thanks again Richard!

What a gem! We had struggled with our LG dryer for 4 years. The lint trap kept snagging all of our clothing. Love the LG except all the LuLu strappy clothing and camis were being eaten. After talking to the manufacturer, scouring the Internet for advice, we had nearly given up and were ready to buy a new dryer. We called Richard’s Appliance after seeing it on Unilocal.He was on holiday but had a vm message stating his return date. We called then and he scheduled us within a week. He cleaned our appliance, diagnosed the problem and ordered the parts. He finished the repair within 2 weeks and was very flexible and accommodating on timing. Very happy :)

I called Richard and he was quick to send over a «friend» to repair my built-​in refrig. His «friend» claimed he was a retired and teaches classes on how to repair appliances. He quoted me over $ 1600 to repair the existing refrig. Fortunately, i got a 2^nd opinion from the manufacturers recommended repair representative. They fixed the frig for a few hundred dollars. Be very careful with this company.

We were referred to Richard’s Appliance Repairs by LG for a warranty issue. Our experience with them was horrible. They came out assessed the issue and said they had to order part. No problem, well it took over a month for them to get the parts. Then once the parts came in, they scheduled an appointment to make the repairs, they come out and say they will not make the repairs since our washer and dryer are stacked. They wanted us to move the washer and dryer down two flights of stairs and outside so they could make the repairs. We refused, now we have to start the whole process over again with someone else.
We wouldn’t have been upset if in the first place when they came out and diagnosed the problem they told us they wouldn’t do the work because the appliances were stacked, but instead they led us along and then broke the news after waiting for months.
We would not recommend them as their customer service was horrible and has taken months with no results.

I chose Richard’s Appliance repair after reading reviews. I have an LG washer that was leaking only when it was off (!). I called Richard and he returned my call the same day. He was able to come out and determined immediately what the problem was, showed me where it was leaking from, had the correct part in his truck, and fixed my machine. He was very knowledgeable, professional and polite when I asked him a million questions ! :)

Tread carefully! My GE Monogram refrigerator stopped working on a Friday evening. While I appreciated Richard’s response in getting someone out here the following Monday, it all went downhill from there. I was told that the inverter had failed and because it had failed they needed to replace the inverter, the compressor and the drier assembly (according to Richard, when the inverter fails, GE recommends replacing the inverter AND the compressor). I was given the price for the repair and nearly fell off the chair! I asked more questions and learned that Richard marks up the cost of the parts at least 100% — the price of the compressor on line was $ 570, Richard charges $ 1140 for the compressor! The total cost to fix the refrigerator was going to cost me over $ 2,000. I asked him to negotiate the cost of the parts and he would only give me 15% off! I said I would think about it and promptly called another business (Mr. Appliance — Diamond Certified). Also consulted 3 or 4 neighbors who had the same issue. GE fixed their refrigerator and ONLY RECOMMENDED REPLACING THE INVERTER! And my neighbors did not pay any more than $ 400 — $ 450! Very glad that I consulted another business, reputable I might add! Mr. Appliance was professional, charged a reasonable rate (a little over $ 400) AND credited their one time fee (for the initial service call). And Mr. Appliance provides a 1 year warranty on the inverter — something Richard was NOT willing to do if I only replaced the inverter without purchasing the compressor! So glad I did NOT let Richard fix my refrigerator — way overpriced!!!

Richard arrived precisely at the scheduled time and did a great job trouble shooting to get my clothes dryer operational. Very nice demeanor and obviously quite skilled in his profession. Excellent experience!

Richard has serviced our LG front load Washer and Dryer since 2011 and he is professional, quick and so very friendly. We appreciate that he always comes on time and is careful of our home and is clean and has an air lift to move the machines, preventing any damage to walls or flooring.

I would like to give 5 stars for the quality of work, but 48 hours after my initial request for help I have received no call back. Not a good sign for a ‘professional’ operation.

Just what the 5 stars say «As good as it gets!!!» I had no hot water on Friday the 3^rd of July in the afternoon. After trying to get a hold of the company that put it in and calling others to no avail, Richard answered my call and said he would be able to take a look at it. He came in, checked it out and had the part on his truck! fixed it within an hour, extremely courteous and reasonable priced, Anyone else would have charged a really high fee and not wanted to bother to fix it being the holiday weekend. Richard is now our Family’s repair person!

I can’t help but give Richard five stars! Over the phone he knew exactly what was going on with my LG washing machine. He ordered the part, came out after it had arrived, and had it installed in under 45 minutes! He has a great sense of humor and is very knowledgeable. I highly recommend him!

I’ve used Richard for my appliance repair for many years. He knows everything and knows when your appliance is «toast» and when to recommend a new item. He has a great personality and once you know him, he becomes part of the family. For appliance problems, he’s totally recommended by me. The previous slightly negative reviews are not warranted. They probably are written by people who have a personal vendetta to destroy a qualified professional. At least he does respond to their comments and that is a plus on his part.

Richard is a GEM! I called Richard to help diagnose and fix my Whirlpool Washing Machine. He came out straight away after diagnosing the problem over the phone. He had to order the part and was back out at my house the next day to finish the job. Being a single mom of 2 kids, I have had many people try to take advantage of my situation, but Richard was extremely honest, reliable and I highly recommend him for any service repair needs!

UPDATE — After admitting a mistake & potentially over-​charging me for a prior issue — NO REFUND IN SIGHT!
You read the thread and decide but I will WARN YOU UP FRONT DO NOT USE THESE INDIVIDUALS!
READ THE OTHER REVIEWS AND SPARE YOUR SELF THE IGNORANCE AND THE UN-​NEEDED EXPENSE! THERE ARE BETTER CHOICES OUT THERE!!!
Be careful of these guys — here is what happened:
Fixed my fridge — 90 day warranty. $ 280
~100 days later same problem different cause: quoted me $ 600 after charging me another $ 80 to look at the fridge.
Told them I will buy a new refrigerator — they left after resetting the fridge — here is the funny thing — it started working again! No issues and it has been over 2 months!
Things that make you go hmmmm or better yet things that should make you call someone else…
BTW the best part is the person says they do not know me — I have included a picture of the receipt.
PLEASE DO NOT USE THESE PEOPLE — This is obviously a poorly run business when they do not even know their customers!!!

Yeup same as the others! Quick to respond showed up on time gave the it’s going to be a $ 1000 to fix to me I must be rich since I live in Danville etc. But the thing that rubs me wrong is I was definitely over charged! He told me the part was $ 40 but I keep the bag it came in and looked it up on a parts store and it really cost $ 18. Then charged me $ 80 just to show up and an additional $ 60 for labor and the whole job took him 10 minutes. So he fixed the problem quickly but it wasn’t cheap… pick your poison. I would probably use sears if I had the chance to do it again!

My dryer stopped working on a Sunday afternoon. I found Richard’s Appliance Repair on Unilocal and called them. Richard called me early Monday morning and said he could send out Roland on Wednesday.
Roland came out Wednesday afternoon did an extensive diagnosis on the machine and determined it was the «door switch». He drove to Walnut Creek to get the part and fixed it in a very short time. Roland was awesome and I will highly recommend his service to friends and neighbors.

Reliable, friendly and fixed my leaking washing machine. Thanks Richard! Will definitely be using this service again.

My wife and I highly recommend Richard of Richard Appliance Repairs.
We choose Richard based on reviews on the internet over several sites. We gave him a call, our voice message was returned within 30 minutes and a convenient appointment was easily agreed upon.
Richard was on time per our appointment. He diagnosed the problem with the our LG washing machine within minutes, quickly replace the part all the while having a lively discussion with us. Great sense of humor.
Richard was in and out in 30 minutes. We were happy with both his work, his bill, and his recommendations. We now have a «go to» guy for all of our appliances repairs.

I had a horrible time finding someone to look at my LG appliance. Seems like no one around me services them. My frontloading LG washing machine’s front hinges had seized up and was creating a leak from the front of the machine. I called LG and thwy were horrible on the phone not able to provide me any information on who was comming to my house, only that it would cost me $ 90 for an estimate — a few other companies gave me the same run around. I’m not willing to pay $ 90 for someone to tell me what I already know, not apply it to the repiar costs and not be able to fix it same day.
Richards Appliance was just the opposite. My voicemailcall was returned right away and he took the time to listen to my problem diagnose over the phone, give me a price and I was able to get a same day appointment. the work was completed in less than an hour. The price was reasonable especially since he came all the way out to Port Costa to perform the work. I’m very happy.
Richard did give me the whole «it’s going to cost $ 1000» bit over the phone. as i see he has done to a few other Unilocalers. It’s a joke to him, but I can see why so many people don’t apreciate it. — I’m a bartender and know how to BS with a BS-​er. — Overall very nice guy I would recomend him to my friends. It is unfortunatly so hard to find good service work these days. I like the little guys who care about what they are doing and thier reputation. this company fits that bill.