Modell Funeral Home

My uncle originally planned to be cremated and made previous arrangements thru Neptune Society but had a change of heart to have a viewing at a funeral home. After reviewing his paperwork, he incurred over $ 10,000 for the arrangements and was making monthly payments at both places (Neptune Society and Modell). I stopped in Modell a couple of weeks ago and was instructed that Kelli would call me to discuss the matter. He did call and I was unhappy with the telephone conversation and requested to meet in person which we did on Feb 4, 2016. Kelli had previously met with my uncle to make the arrangements and was familiar with the situation. First, he didn’t have the authority to negotiate the prices or change the contract. Secondly, I’m upset because he knew my uncle had terminal cancer and also knew he’d already made arrangements to be cremated thru the Neptune Society (hint, hint… maybe a support person or family member should have been there with him, obviously, he didn’t have all his wits about him to be making these kind of plans alone)! Thirdly, I looked at the paperwork in the Modell file when Kelli left the room to take a phone call and I was disgusted to see an exclamation point on the info sheet stating, «the cremation will be done by Neptune Society!» How offensive! So, since Kelli was unable to negotiate, I asked to speak with the owner (s) and of course they were all out for lunch (how convenient). I was told that the owner would call me to discuss the matter. Unfortunately, my uncle died the next day on Feb 5. Today is Feb 11^th and guess who just tried contacting me for the first time? That’s right, one of the Modell owners. This funeral home is hungry for money and won’t offer any helpful information unless it benefits them. The Chaplain from the Hospice service we used gave me a wealth of free information and plenty of options that helped fix a messed up situation. I hope the Modell owners take a long, hard look at this review and then ask themselves if there was a better way to handle this situation.

Losing my mom was one of the hardest things I’ve had to endure. Fortunately, Chris (granddaughter of the original owner) was compassionate, reasonable, and professional. At the end of the day, they are running a business. However, I never felt pressured, and they were incredibly accommodating to my out-​of-​town schedule. I cannot say how thankful I was for their support during that difficult time, and would recommend them in a heartbeat. There’s a reason why Modell has been around for such a long time. Their reputation has been built through a long tradition of trust and good business practices.

I cannot say enough about Modell. My mother passed away 2 months ago and I can’t even explain how grateful I was for their caring, compassion and professionalism. From the beginning through the end they made me feel like they were «taking care of me» during this sad time.

My family made arrangements to wake and bury my father through Modell’s. The staff was attentive, and willing to customize to accommodate some peculiarities in our service. Mostly it was a comfortable environment, zero sense of stuffiness. Even worked with the local press for us to supply info for an obituary.

An old friend passed away and his remains were sent here for cremation. I contributed to the expenses and was shocked at the premium they charge. They are exactly three times the national average — for their simplest most basic package. Beware, shop around — you can do better.

One of the few Catholic funeral homes in the Chicagoland area. The place is kept very clean with lots of space and seating arrangements that are convenient for mourners. The owners and/​or employees of this funeral home really know what to do and make it convenient for the family members of the deceased.