Steak ‘n Shake

Haha writing a review on a fast food place. As fast food places go this one is pretty kick ass. Especially when your drunk or high (if you do that kind of stuff, I don’t.) great milk shakes and burgers made of mystery meat that taste like heaven. But if you can get your food in under two minutes you don’t get more than two stars :)

DO NOT GO TO THIS LOCATION! The manager, Joann, is the rudest person representing a restaurant I have ever encountered! She could care less about the presentation of the restaurant. She is unfriendly and crass and seems to have a terrible chip on her shoulder. I think she needs to retire or she will drive more customers away.

I have always love Steak ‘n Shake but I must say that the service tonight was horrible. We got here a little past 9 and it was basically dead. Took forever for our waitress to come get our order and she never gave us our shake. The only good thing was that the food made up for the service and the manger gave us a discount for the inconvenience. Maybe it was just a bad night for service.

Was a bad experience at this location, the tables were not cleaned off and full of items from the previous customers. At least 5 were like this.
Service was slow in taking our order. We order shakes and it came in a cup half full instead of the glassware that is used. We ask why and they said they had no clean glassware. We seen many dirty used ones on other tables. After we received our sandwiches we seen shakes being deliver to another table in the proper glassware. So for some reason we were given cups ?? Ask to talk to the manager he never came out to talk to us. Will never return to this location again. We seen another group of people came in and were seated but waited so long for service they got up and left. To bad we did not do this at the onset.

The food is pretty run of the mill, portions arent the greatest, but the taste and quality of meat is slightly better than most similar chains.
The staff at this location is average, I’ve had a couple of impressionable visits, but this is cut by the occasional rough visit.
The facility is also average, never have any problem parking, the interior and restroom cleanliness leaves something to be wanted, however this is expected from the type of chain.

Do you ever have a place that you go to every 3 to 4 years and then ask yourself «why is it we hardly ever come to eat here?»
Steak and shake is that place for me. The food is really good, the shoestring fries are always good, but the service is freaking lousy!
Granted we went there on a Saturday night at 7 o’clock so they were kind of busy. It was apparent very quickly that they were understaffed, probably some of their minimum wage teenagers called off because of the holiday. So after you wait 10 minutes to be seated, another 10 minutes to get any recognition from your waitress that she sees you, and then you never received any utensils or napkins you know that’s a service meltdown for me.
See you in another couple years.

So my girlfriend and I decided to go through the drive through tonight and whoever was working it was ignorant from the start. My girlfriend started our order and after the very first thing she says «Is that it?» Like trying to rush us. My girlfriend says ‘No.’ And continues to order. Next, we try and order a Butterfinger and banana shake. ‘You want what?’ Like we just did something wrong by asking for a mixed shake. Then my girlfriend asks her what came on a certain number and she responds with; «Like what normally comes on a cheeseburger… lettuce, onion, tomato…» My girlfriend then said we don’t want anything anymore because she’s being very rude. She responds with «Okay.» Well okay you just lost our business and received this review, avoid this place, very ignorant staff. Thursday ⁸⁄₂₇ around 9:30 pm. Whoever was working drive through, you ma’am, are very ignorant.

i love all steak ‘n shakes!!!

Horrible customer service! don’t go there if you are in a hurry. I went at 3:30 there were 2 cars ahead of me in the drive through. 1^st car waited 10 minutes. 2^nd car waited 12 minutes. when they got their food, they handed it back so obviously after waiting that long the order still got messed up! Then, I got to the window. did not get a greeting at all. Mind you, I only ordered one shake. Waited 3 minutes, still no greeting or «i’m sorry it will be a minute» Honked the horn, still no response. There were at least 4 people in there working. I finally just drove off. wtf.

This is the slowest drive thru I have ever experienced! I’m sitting at the drive thru right now and it’s been 7min since the girl told me to hold on one second. I am still waiting and wondering if there is only one person working in this location. There are 2 cars behind me. The only reason I am being generous with the stars is because they do have really good shakes but the service could not be any slower!!!

Being served a FILTHY plate, Water tastes like it comes out of a dirty faucet and there is stuff floating around in our water. Me and my boyfriend ordered the garlic double steak burger with Parmesan fries. We get a regular burger with regular fries. All they did was switch the buns and dumped Parmesan on the fries just a big pile of it on the fries. Disgusting. I will never come back to this location for a very long time.

Sucks! The lady taking the orders has a very bad attitude, like why go to work might as well just stay home. Poor customer service. The food is not prepared fresh. Don’t recommend this place to anyone. By the way the drive thru is insane waited over 15 mins just to get my order.

Love Steak N Shake! We stop here whenever we come this way as there are none closer (need one IN Chicago!) food is always tasty, coffee is fresh, and their milkshakes are made fresh every time.
Only one server today –Kathy– to run restaurant and drive-​thru so had a few minutes longer of a wait than usual. But she kept the coffee refilled and was very pleasant.
Our food was tasty — pancakes didn’t even have a chance to get cold before they were gone. Royale Steakburger was juicy with egg cooked just right and the silver dollar Hashbrowns were crispy.
Overall good experience today! We will stop again on our next trip into the area.

Best burgers omg they now have pretzel buns. and I’m finishing with a smores shake .Ok so much for my diet.

I came here with my mother, my sister, and my great-​aunt.
My mom and my great-​aunt were very pleased with their shakes, but my sister and I were not so thrilled about our dinner. My sister got a garlic burger of some kind, and she said that there was so much garlic on it that she couldn’t finish it without wondering if she was going to smell like garlic for a week. I ordered a hot dog, and the fruits were very good, but the hot dog seemed like it was room temperature. There was something about it that didn’t seem to taste right, but I thought at first it could have been due to stuffy sinuses, since that can affect taste. By the time I got to the car, my stomach wasn’t feeling the best.
The girl that served us was super sweet, though!
I know my great-​aunt likes to go here before we go grocery shopping, so I am sure I will be back. I guess I will have to reconsider what I order next time.

Solid location. Friendly staff, quick service, clean dining area.

Like most of my fellow reviewers, I find no surprises at this S&S Food is fine.
The dining room needs more oversight. It is not always as clean as it could be, but it is acceptable.
Wait staff experience varies greatly depending on who you get. Some are great, some not so great.
The layout of the place is odd between the booths and tables. Booths are worn and overused. Tables don’t seem to offer much privacy.
Also, checking out can be a long ordeal with lines.
In summary, good food, but mediocre human interaction. I never really feel welcome there.

There are few things I like less than dry, gritty, old baked beans, but that is just what I got tonight. I had a waitress that must have worked to many hours and her customer service was lacking to say the best. She brought me the most disgusting bowl of baked beans. I mentioned to her I wasn’t going to eat them and she could take them away and if she would please take them off my bill. Needless to say they sat in front of me through dinner. She also didn’t take them off my bill even though I reminded her. Good part! I took a picture and showed the manager he took ten dollars off my bill and said he would train his staff on what should be brought to the table. I was so glad he was willing to work with me I gave the grummpy waitress a 20% tip on the origional bill. Someone needs to spread a little cheer.

I haven’t eaten at a Steak ‘n Shake in years. I must pass this location 10 times a month for the last 6 years and only once before stopped for a shake.
My partner and I made a very last minute choice to get dinner here. When noticing the drive through line was a little long, we decided to order at the counter to go. The employees were quite friendly and quick for service. I think we waited less time by doing this then waiting in the drive through.
The burgers were excellent and cooked perfectly. I love their fries, yet we felt a little shorted in the to go boxes… as they weren’t even full.
It will be worth a dine in visit for a better, true assessment.

I like a good burger, but I don’t think they should all be judged on the same scale. McDonald’s 99cent McDouble is a fairly mediocre product, but the fact that it’s on the value menu makes it a pretty good deal. I think you have to apply a sliding scale — how well does it deliver given its context?
Steak ‘n Shake’s special Jalapeño Crunch Steakburger destroys its big market fast food competition at places like BK and McDonalds, giving a nice complexity of flavor with pickled jalapenos, chipotle mayo and French fried onions. At $ 5 including shoestring fries, it’s an impressive value. I’d prefer a little higher beef to bun ratio, but it’s certainly par for the course for mass market burgers. I don’t think $ 5 will get you anywhere close to this amount of flavor at the arches, the king or the ginger.
By additional comparison, when you consider that you could easily drop $ 9 or $ 10 for a burger and fries at Five Guys, Meatheads or Smashburger, the money here is well spent, though I feel you’ll get better ingredients for the higher prices at each of those places.
Steak n’ Shake, like Winstead’s in KC, serves elevated fast food in a throwback environment. There’s a definite niche for this type of burger, and I hope it doesn’t disappear.