Stitch In Time Sewing Machine Center

Let me preface this review by saying I used to love this shop. Paul’s stories were so cute and funny, and I used to laugh right along as he bashed other customers! I thought they were just stories meant to make the customer more comfortable — and I thought the stories were all fake or extremely dramatic on purpose.
… And then I became one of those stories, and I heard him telling it to another customer right in front of me. I was stupefied.
What others say is right. People tell you who they are, so listen. He told us who he was by telling stories about previous customers who he had a sour experience with (it seems like he’s had a bad experience with everyone he comes into contact with) and berating them, and I thought it was so charming, but now I see it’s just him being catty and rude. He knows his stuff, but his staff are trained to be natural salesmen. They will belittle you if you don’t buy their product, try to up sale you, try and get you to pay more for a service, or convince you its your fault for X issue, and now you need to pay for their expensive service. They’re like mechanics that tell you what your car needs, and you pay for this service because you don’t know any better.
He had a few moments where he was kind, and again, he is definitely knowledgable and has a love for his craft, but now I see those moments were all a ploy to lure you in. Noticeably, he was really nastier when I did not buy a product from his shop at a ridiculous mark-​up, but bought it online instead at a reasonable price. He berated the sewing machine as if I had bought the materials and constructed it at home.
I’m disappointed. I will have to conduct my business in New York, and refuse to subjugate myself to Paul and his posse’s demeaning attitude and snarky behaviors. He has lost another loyal customer.

I frequent this shop often, and prior to my last visit I was ready to give Paul, the owner, and his co-​worker (co-​owner?) a 5 star rave. I’ve read negative Unilocal reviews about this store before and couldn’t understand it. I was ready to defend these guys, but luckily I came to see what all the other reviewers experienced.
I often go to this shop for buttons, thread, zippers, rulers, pins, closures – everything. I rely on them to service my two sewing machines. Most recently I was considering purchasing fabric and a new machine there. They’re a better option than Michael’s and more convenient than visiting NYC or ordering online. I’m a fashion designer so it was a pleasure to find a local shop like this. Typically Paul is always very friendly. Sometimes his personality can be jarring or over the top but it’s not a big deal. He’s a bit sassy and loud and extroverted but always helpful and thorough… until my last and most recent visit. As soon as I walked in the door Paul had a nasty attitude. He shouted rude comments at me from across the room, that I mostly ignored because I know how he can be. He was writing up a service slip for another customer and took time away from that customer to berate me and put me down. Totally childish and immature– not to mention unprofessional. I asked his coworker a question that would have taken all of 5 minutes but he repeatedly told me he was too busy and I’d have to come back another day– for a ridiculous cost. For the duration of the conversation both Paul and his co-​worker made snide comments that made me feel unwelcome. As I was exiting the store Paul yelled from the back room another snide comment. I smiled and kept walking because the whole time I knew I’d never walk in there again and he’d just lost a loyal customer.
I had a deadline approaching so I looked up some tutorials on Youtube and got the small question I needed answered via the internet. It makes me sad to say that I will never return here. I’m disappointed in how I was treated by a shop that I’ve spent a lot of money in, and by people who I thought I had a professional relationship with. I’d much rather take my money to an online retailer and/​or a repair shop in NYC than be treated with such disrespect.

I’m giving this store one star because it’s not an option to give it NO STARS! This morning I took in my Singer sewing machine for a repair. As soon as I walked in, the gentleman said «Oh my god, if I get one more crappy grocery store machine in here I’ll have to kill myself!» I am not kidding. I politely told him I am not interested in doing business with him and that his disrespect towards a customer is astounding. I then tuned around to leave and as I was walking to the door, he said to me, «Get out, b*%ch.»
DO NOT GIVE THIS MAN YOUR BUSINESS!

I had the most amazing experience at Stitch in Time today! I took my 1970’s Singer sewing machine in for a service. Their customer service was amazing. The man who helped me, Paul, was incredibly knowledgeable about my olé’ sewing machine. Best decision I made today. I would highly recommend Stitch in Time to anyone look for sewing machine service or sales! They are beyond knowledge and helpful. Thank you!!!

I really wanted to like this place, since I am in the market for a lot of fabric and upholstery for my new home. Unfortunately I have been into the store 3 times and each time the owner Paul was incredibly rude! He didn’t have time to help me, even though there were no other customers in the store!
The third time, he told me he had to prepare for an appointment with a «big spender» client and told me to come back another time. I will NOT Be back!
It’s sad this such an old fashioned store has an owner with ZERO manners or customer service. I’ll never return to this store!

I was from out of state for work & needed a quick stitch job on my hat for my uniform. Less then a 3 minute task on a sewing machine, willing to pay whatever ($ 3-​$ 8). There was 3 people in the store and they were all very rude to me before and after I told them my story and what I needed. They then referred me to a local Dry cleaner /​Taylor & said rudely he would probably charge me $ 90. I left the store astonished at how rude they were and how they were too busy to do a three-​minute stitching on a hat. I drove down the street and went to the tailor who was very close, hoping i wouldn’t be charged a lot for something so little. I walked in told him my story. he did it in less than two minutes, maybe even less than a minute for free and said have a good day. I gave him a couple dollar tip and left.

This shop is one of those «essentials» places for me. It’s old-​fashioned customer service from truly knowledgeable experts in sewing, and home decorating. I visit often to buy a few notions or fabrics, and it is where I bought my fancy Janome sewing machine. I am having so much fun with it and am glad I treated myself. Paul kept an open schedule of lessons for the first year to help me get up to speed.