Club Fit

Yes this place could use an upgrade, but what place cant? It’s a gym, and if you’re just looking to sit at home and complain about everything than you’re not looking to work out. This place has everything you need and friendly staff to help you with any needs or concerns.

Worst customer service experience ever. I tried to end my membership and after 7 calls, 3 conversation with manager, owner and front desk person, I got it cancelled. If you have time for this, maybe you will have a better rating. I have belonged to many gyms and clubs over the years. Never have I seen customer service like this.

I’ve heard a few people at work talk about Club Fit, so I figured I would check it out since I’m on vacation. I’m a current member of Dartmouth Total fitness, and I’ve had memberships with Planet Fitness and Golds Gym, so I’m not a newbie to the gym scene.
Lackluster is a good word to describe this gym. Most if not all the equipment has duct tape on it or needs repairing (huge tears). I went to the free weight section and could only find 1, 10lb dumbbell, I guess I’m suppose to search the gym for the other one? I use 15 and 20lbs for most of my exercises so I made due. The cardio equipment looks old enough to belong to your grandparents. They did have 3 stairmasters but they must be cheaper models, it shook while I was on it, the one at my gym doesn’t.
If you want a $ 10 membership I recommend Planet Fitness, for $ 15 Golds is a step up, I’ll keep paying $ 39 and stay at Dartmouth Total Fitness with new equipment and less 20 somethings walking around on their phones.

I’ve been going to this gym for a little over a year, and I love it.
I have been paying the $ 20/​mo plan and was glad I could downgrade to the $ 10/​mo plan at any time, which I just recently did.
The entire staff is friendly, and always able to help our their members with questions or concerns.
The reason why I wouldn’t rate this gym a 5 star gym is because it gets very very very hot. When I head upstairs to jump on a treadmill, I’m already close to sweating with what the temperature is — and I haven’t even worked out. I also think the gym is very small, but you just need to go at the right time when it isn’t too busy — which I learned overtime.

I used the gym with a friend, he had the bring a friend option. I started last year in December 2014. I decided after a few months to get my own membership. I like the gym it has everything I need. I would never use their trainors. I have seen some, one guy seems to socialize we too much. I go to a gym to get a workout not to be your friend. If you join go just for the gym options.

The staff was mediocre, usually texting or using their phones at the desk. The weights are on the second floor and I assume used to be storage for the next door JCPenny with it’s beamed ceiling. Air quality was usually fair, in the beginning of the Summer was fair to poor. The extra room where classes are held is open for members to use when not in use which was nice.
For free weights and the benches it was difficult to get in there and do a targeted workout i.e. there were 2 benches for standard bench press so they were usually taken. Other members were friendly or neutral. The other machines were enough of them.
My rating is on their misleading sales tactics and hidden prices.
Yes it is $ 10/​mo which is of value. Their sign though shows that and that only. When I went in to sign up I was told there would also be a $ 49/​year «Maintenance Fee» I asked for the details on what this meant and she mentioned it was for the «computers.» I asked what that even meant and the saleswoman had no response, only a look in her eyes of it’s inauthenticity.
It irked me as she stated over and over again there is no yearly membership, yet in reality you’re paying a yearly membership of $ 49 along with the $ 10/​mo making it $ 169/​year. She told me I could bring a friend for another $ 10/​mo and change it back to my original package at any time. After a few months I went in to do this agreed up upgrade. Instead of honoring their word I was told tough luck and it was for a minimum of 4 people (another $ 30/​mo) under the «Family Plan» No apology, suck it up sucker.
The final points you should know about their shady schemes:
I was told I could put my account on hold at any time. They did not tell me I would be charged a $ 1/​mo fee to «hold» my account.
When I canceled the account I was told I had to do in person and do before the end of my billing cycle. I came in to sign off on this. Got some lame canned sales pitch on why I should stay and I declined. Another surprise came and now I had to pay for not just the rest of the month, which I was told I would be prorated over the phone, but I also owed the full next month too!

For the price, totally worth joining. Much better than Planet Fitness. They have decent machines, I didn’t attend the spinning class but the room looked great for that class. Appreciate that it has a women’s work out section, though I went to the coed room.

1) It has no pool. I find that great because I don’t have to pay for a pool I don’t use.:) That may be me. If you want a pool, look elsewhere.
2) They have a child care thing. Personally, I don’t care, but if you do, it exists.
3) They have private women’s stuff. Again, I don’t care. I’m a guy and why women think I want to ogle them as they try to get in shape confuses the heck out of me — but then again, find a guy that understands women. (Strike that — find a heterosexual guy that understands women.) But apparently that is important to some.
4) It is handicapped accessible. Although the slowest elevator is a pain in the, um, neck, it works.
5) It has a sauna
6) It has a steam room.
Now the big part. The price. It is $ 10 a month with no contract. If you hate it; you can cancel.
Oh, and it is at the Mall, so you always have an excuse to go to the mall. If that is important to you.
Oh, the bus to NB runs every half hour, to FR every hour.

Management is horrible!!! It’s been a month now since I’ve been trying to get in touch with the manager still refuses to return my phone calls but continues to withdraw money from my bank account for my non existing membership. $ 100 stolen from me since last month. Seriously Club Fit how hard is it to pick up the phone and fix your mistakes. I have never witnessed such horrible customer service in my life between both management and staff. You should be ashamed of yourself and seriously how do you sleep at night knowing your being paid with stolen money… I’m sure like a baby since you are all shady

Dina obviously is a planted review for this gym, (her pic is a giveaway) which may possibly be a great gym but it is to far for me to drive for a good sweat.
I was a member of Escape to Fitness unfortunately it was sold, merged, whatever the whole process was not handled properly. I cancelled with escape in February upon losing my employment. I am now barely getting by on my benefits and find out that Club Fit is now billing me for membership. My member cancellation letter is in the mail certified. I hope it takes effect this time! My bank account goes in the dumper every time I’m billed unexpectedly and ecru overdraft fees! So Club Fit you are not making any new friends this way! Please refund my money!

My friend dragged me here for a 10 am Sunday class. I wasn’t looking forward to it bc 1. it’s a Sunday 10 am class and 2. I am so out of shape. This class kicked my butt! I was sore for days but it was so worth it. Such a great workout. The instructor was Derrell. My friend said that he also teaches at different locations such as WOW in Providence and New Bedford. I’m not much of a gym person but I like classes. The drop in fee for this class is $ 5 and you don’t have to be a member to go which is nice.
If you can get up early on a Sunday morning, check this class out!