Cenote Day Spa

One of the worst spa experiences I have ever had! It took me a week to cool off before writing this review. My father was staying at the resort for three weeks while in town for a conference. My husband and I decided to spend a week with him. I decided it would be relaxing to get a massage and facial while in town. I looked on the spa website and it stated they had a 50 min massage and 50 min facial package for $ 129. I thought that was a great deal. I called to make an appointment, as I was scheduling for the next day.
A woman answered the phone and was laughing hysterically, I thought wow that’s unprofessional. Once she stopped laughing she said «I am sorry we were looking at houses online and one of the houses had a yellow Polk a dot bathroom». What!!! Really you are going to tell a customer that? I asked for any openings they had the next day and she said we can get you in at 9am, we will start with massage and end with the facial. Great! I was all booked.
The next day I arrived at the spa, around 8:50am, I was greeted by the massage therapist and asked to fill out a form with my name address etc… i was taken back to the massage room without a wait and told to get comfortable and she would return. My massage was great, no disappointment there! When I was finished she excused herself and I dressed back in my street clothes. Normally I would prefer a robe so I did not need to undress again for my facial but I understand it was a smaller spa so I thought nothing of it.
As I exited the massage room, I was greeted by another member of the spa who seemed to be frantic. She said «when you called yesterday to make your appointment did you mean to schedule for today?» Um… yes, that is why I am here… The lady then stated that they had scheduled my appointment, they scheduled for the next day, so they were overbooked for today. But, they were going to fit me in. At this point I am starting to get upset. It is not my fault they overbooked and maybe if they would have been paying attention when booking me instead of looking at houses, this wouldn’t have happened.
The woman stated she would like me to take my time getting comfortable and she would return in about 10 minutes after she finished a brow wax. She the left the room only to knock on the door two minutes later and state that she would start my facial and have my mask sit while she did the other clients brows. Fine, no big deal to me. She starts the facial and puts the mask on she tells me to relax and that she was going to do the brows of the other customer and would be back in about 10 minutes. She then proceeds to tell me she has never left anyone alone with a mask on and if I needed anything to KICK THE WALL AT MY FEET, because she would be in the next room and hear it!!!
After 30 minutes of laying on the table with the mask on, she finally returned. She proceeds to complain about the client she was just giving the brow wax to!!! Takes my mask off does one other step and then I was done. What??? I did not pay for a 15 minute service with a half hour of laying there on a table. I paid for a 50 minute facial.
When I went to check out I asked to see a manager and was told one was not available. I then felt like they were trying to make up for the incident by giving me samples. I don’t want samples I wanted an apology and a discount. It is not my fault you overbooked!
Bottom line worst spa service and facial I have ever received. Proceed with caution!!!

I came for the first time yesterday for a prenatal massage, facial, and pedicure-​my experience was fantastic! This place and their staff is amazing! The environment was very serene and peaceful. I left feeling rejuvenated and relaxed. I will definately be back, I am a local and this will be my go to spa from now on. So happy I found this gem of a place!

This is my absolute favorite spa! Katelyn really cares about her clients and it shows in the way she runs her business. The facility is beautiful, the staff friendly and attentive, and the atmosphere relaxing and inviting. I’ve been for massages (Irina is great!), facials, pedicures and manicures and have never been let down. They offer a discount if you’re a local which is a nice bonus! I also love the monthly specials and the pricing for quality of service can’t be beat. Don’t bother going anywhere else in the area — stick with Cenote and you’ll be happy!

We had a great time at the cenote spa. The staff was extremely helpful and accommodating for our large party. The one thing to take note of is that the spa is small, so it may not be comfortable if you want to have everyone in at the exact same time. But the staff will work with you, and the service is impeccable. I want to thank the cenote Spa for making a memorable, fun time for me and the ladies.

This salon is a hidden gem. I visited for the first time after finding it on Unilocal and enjoyed my scrub, mud mask & pedicure so much that I returned today. My 90 minute massage with Katelyn was amazing! Highly recommend.

I’m a local and I love this place ! Katelyn and the other girls are always so sweet!
My shellac mani always lasts for weeks and it’s awesome !!
You can’t beat the prices either !!

Loved my message!!! Need another! Will be back after finals. Place looks Great! I love better than other place! Fantastic service all the way around! Best place to relax! Gotta go kinda place. Highly recommend!
Gotta send my husbands feet to you to fix! They are awful

Just had the most relaxing massage with Irina! Followed by an awesome pedicure with Katelyn! Couldnt have been a better morning to start off my vacation! Highly recommended!

I am a local and love this spa, services and staff! It’s a spa with a nice, friendly environment, not to mention beautifully decorated! Love their option of shellac colors and amazing pedicures! Tami is awesome at pedicures! I highly recommend this spa!

My mother and I had pedicures here today. We are staying on the property and it was a 100 — yard walk from our front door
Great service and both pedis were great! We enjoyed fun conversation with the girls during the service and had a great time.

Such a beautiful spa! The aestheticians go above and beyond to make you feel pampered. I have had three services and all have been outstanding! This is not a spa to skip if you are looking for great service!

Best Spa I’ve visited in years! Great service and fabulous staff make you feel so special. Would recommend this Spa to everyone!!!