Convenience is the key word here. I made an appointment and submitted my insurance information on-line at their web site. Easy process! When I arrived days later, I was waited on immediately. I liked the doctor. Down to earth with a good sense of humor. Deciding what kind of new frames I wanted. Turned out to be the difficult part. Several great choices! A friendly knowledgeable staff helped make my selection less strenuous. I like my new look. And I’ll definitely be a return customer.