Verizon

The service sucks very slow incorrectly serviced my phone didn’t bother to try to sell me a new one

Making customers stand outside in line to wait for service! Good thing it’s a nice day, hate to have to stand outside for a case or phone issue in winter. Not very nice either.

All I want is a little honesty and integrity in business. At this Verizon store, my experience leads me to believe that you will find neither. My wife and I went yesterday to 1) get two new cell phones and to 2) switch my plan over from AT&T. Chad, our agent, seemed helpful enough. He talked us through the plans (rapidly, but he answered our questions). We decided on phones and I switched my service.
All is well right?
Well, no. Chad told us that with our plan we get all sorts of freebies — a car charger a piece, phone protectors and covers, and an external battery a piece for those moments when you need some juice and aren’t near an outlet. He laid them out on the counter, asked us to pick our free gear. We signed. We paid.
We wondered about what we paid for.
So, my wife called Verizon today to go through the receipt. The customer service representative was very nice and she explained that we each paid $ 100 ($ 200 total) for the «free» gear. We filed a report, but I wonder if this will be taken seriously. Why do I believe that this isn’t Chad running rogue, but a part of their training — something they do.
Not off to a good start Verizon.

My wife and I went to this Verizon location to find out some information on wireless internet for our laptops when we travel. A women who works there started to speak with us, but abruptly stopped to «check in» other customers. I found this to be very rude since she already started a conversation with us. I told them if they can’t give us their undivided attention then we’ll go to another Verizon location to get better service. I walked out and left.